Mass firing

Calgary, Alberta
August 24, 2011 11:00pm CST
The call center I work for, have a customer service accounts and a telemarketing accounts. I have a high position in one of the customer service accounts of my company. In the telemarketing section or the s sales accounts of the company, there are more people who gets fired frequently because a telemarketer with no sales the most usually gets fired. Anyway one of the telemarketing accounts of my company always failed to reach the quota of sales acquired of their agents or sales representative. You know I'm not related to those people, I don't work with them because they were on the underside of the building but I felt bad for them. Now their office is empty because their account is closed. 30 people lose jobs, I know telemarketers are annoying as hell but I hope you guys will understand how stressful their job is. They were in the most brutal division of the call center industry. seeing 30 empty cubicles is really depressing. A really hope those people will find real jobs. I witnessed their last day and I see all of them crying. Even their managers and supervisors lose their jobs. Having people fired as part of my job and I thought I'm already used to it but 30 people losing jobs at the same time is really traumatic to witness.
3 people like this
6 responses
@ckyera (17261)
• Philippines
26 Aug 11
Its really sad for those people, but I guess your company is left with no choice but to fire them...coz since they are not doing and bringing anything to the company, they are just additional expense for your company...I guess. That happens most of the time especially these days of economic difficulties. Those people adds up with the number of unemployed here in our country, I just wish and hope that they can find better jobs for themselves and for their family, I wish there could be more jobs here that would fit to their capabilities.
2 people like this
• Calgary, Alberta
26 Aug 11
At first I thought that they will be absorbed in different accounts of the company but the ended up all being fired in losing their jobs. It's really brutal. I don't have the those people but seeing their work place the empty Israel we are breaking.Home I really hope you're going to have some good luck in their future endeavors.I really want to live this industry, it causes me my health and it's really draining my energy. The stress level is really high.
1 person likes this
• United States
26 Aug 11
Some people who haven't worked in a BPO or call center doesn't really know how stressful the job can be. The shifting schedule, overtime (usually unpaid), lack of sleep especially for those who are working on graveyard shifts, etc... These people have exerted a great effort to work their way in the company, yet the sad part is that it is not really a stable job. I have a lot of friends working in a BPO company who has remarkable records, yet were terminated due to cost and other financial reasons. Sad, but definitely true.
• Calgary, Alberta
26 Aug 11
I mean no because of it and in the graveyard shift for seven years and it's really torturing on my part. I'm not receiving close any more but I still found the environment very stressful as hell. That's how I feel now.
1 person likes this
• Philippines
27 Aug 11
I also experienced something like this although I'm not really part of it. I was there applying for a job when someone broke the news to agents. They were surprised about it and were planning to do something about it. I didn't get to keep up with the story since I didn't get hired.
1 person likes this
• Calgary, Alberta
28 Aug 11
I cant wait to be stable enough to quit this industry.
@enigma13 (372)
• Philippines
28 Aug 11
I share your dream CaptAlbertWhisker. Currently I am looking for another call center job because I have no choice. I rested for 7 months because I felt so stressed out. I'm not looking forward to taking calls again but I have no choice right now. Hopefully we all become stable enough in the future to have better options than be in a call center.
• Philippines
28 Aug 11
You should try looking for a job here in Mckinley Hills. The companies here are pretty stable and new (two years at least).
1 person likes this
@KrauseHome (34724)
• United States
27 Aug 11
Personally the problem tends to always be Quotas and self respect and treatment for Call centers, and people that are answering phones. I have often heard people that are continuously rude and do not know how to act, and personally unless they wake up and realize these are just people it makes for a rough job. And then the way the economy is right now there is a major stresser for call takers especially when there are quotas. I many days Hate my job and will not miss it when I am gone. But it is a high turnover position and you can only hope the Best for the people that are made or decide to leave there.
1 person likes this
• Calgary, Alberta
28 Aug 11
this industry is only worth it when you got promoted to non calling position,i disabled the phone in my home cos i cant stand the sound of rings at work.
@enigma13 (372)
• Philippines
28 Aug 11
We have a stressful job that very few people appreciate. I wouldn't dare apply for a sales considering the state of the US economy. I feel sorry for those who lost their jobs because of this. If situations like this can't be avoided in the future, hopefully companies will notify their employees ahead of time to give them a chance to look for a new job.
1 person likes this
• Calgary, Alberta
29 Aug 11
it's really exhausting and emotionally draining , i want a job where I am happy on what I do but I'm currently stuck on this industry.
@jaiho2009 (39021)
• Philippines
6 Sep 11
hello capt, This is really sad reality about sales company, but we cannot blame the management as well. I don't have any experienced about sales and how does quota works, thu my work is somehow related with customer care. I can say my department is a freaking d*mned one, knowing how st*pid people (mosts callers) I've worked with technical department anyway and I am sure you can guess what calls we are receiving there have a good day jaiho®
1 person likes this
@dredge (16)
9 Sep 11
hahaha, i would say you work as a tech representative and customer care with this line of statement. well as everyone say, they are customers, and no matter how dumb or how much they think they know, it's part of your daily task to provide customer service and get things resolved. you do have to remember though, that before you even started with your account, you din't know anything about getting things done. this should be the same way you should be thinking of your customers. they haven't gotten the training you took after all. take pride, you're one of those w/ great patience.
1 person likes this
• Calgary, Alberta
16 Sep 11
Do you know any bride to be out there who wanted a male stripper on her bridal shower? I'm already considering a career change, because that job might give me more self respect than being in a callcenter......joke
@dredge (16)
9 Sep 11
I feel bad about hearing this. it's hard to face your people and tell them that they are to be left with no financial capacity left. I would agree that it's a painstaking process to tell them they're fired, and that they have to move to a different venture. but we have to look at the bigger picture. being a manager or someone in that position are messengers of either good or bad news. removing people from their jobs in call centers as well as stability of tenure remain a large opportunity in this industry. i haven't worked in a BPO yet but i am part of a group that develops programs, financial reports, basic needs and bids to make an account successful. these quotas and metrics are just part of the contract or what we call statement of work. these would be the basis of how the account would function, profit, develop,etc. as well as the centers capacity to earn profit. if these are not met, then based on their agreement, the client has the right to terminate the contract, since outsourcing would also be big expenditures for the client, and the major concept would be profitability. If i would be a stake holder or a corporate director, this would be my main interest. we also should know that before terminating or closing an account, a remediation program or report is sent out to managers for them to develop their representatives, and if in a certain period of time this are not met and more expenses are incurred, i would close the account and look for a better business opportunity. that's just how businesses run. it ain't a charity, it's just business, and if a company would continue in non profitable line of business, the more people to be at risk of losing their jobs when the company goes bankrupt. I feel sad, but it's the way it has to go
• Calgary, Alberta
10 Sep 11
It's really hard to believe that after seven years I'm still not used to it, after seven years I still feel sorry for people. It's hard for me to get used to it to see people lose jobs on a regular basis. This industry is really giving me a lot of stress. It's really strange that I haven't loose my sanity is staying in this brutal industry. Before when an account is closed, people got absorbed by other accounts but those people are all fired with no mercy, from rookies to veterans.
@laniekins (4585)
• Philippines
6 Sep 11
I understand how you feel, I've been in your shoe once and it's really sad unless they are worthy to be fired. My previous position is HR Assistant, and I do report on the agency the names of the people who's subject to be fired whenever we need to stretch the budget. I thank God that we have agency and I don't directly handle those issues, I don't know how to tell them to bad news. I know that they need the job as much as I do so it was never fun but we have to move on, we have to be strong.
1 person likes this