Why don't people read terms and descriptions when they are shopping on line?

@bagarad (7844)
Paso Robles, California
September 1, 2011 11:33pm CST
I and many of my colleagues sell books or antiques or other things on line. Many of you may also sell on ebay. Dealers who are selling often go to great lengths to make accurate descriptions of their products -- maybe even include a picture. I know I do. also have notes about how long media mail and priority shipping take in my terms, so people will know if they order economy shipping, their item will probably be there in 10-14 days, but could take up to a month and to order priority if they need the item by a certain time. So, I and some of my friends will get emails with questions that were clearly answered in our descriptions, like, is the book hardcover or paper, or whether it's new or used. And people order economy shipping and then complain if they don't have it in a week. Twice now I have replaced items that were not there in 20 days when the post office did not properly scan the delivery confirmaiton and there was some doubt as to whether it had actually been entered into the postal system. Then, I ship at my expense a replacement (priority) that arrives the same day as the original package and I have lost the postage for the second package even if the customer returns it to me. Why do people order the cheap slow way, and they complain because it is slow? Why do they ask questions about the product when the answers are in the detailed description you wrote?
2 people like this
8 responses
@inertia4 (26878)
• United States
2 Sep 11
Most people it seems order things online and expect them the next day. That is plain stupid in my book. Also, they way the post office is operating these days, it's no wonder packages take forever to reach their destination. Now, if you have a complete and detailed description on your listings, then there should be no problem. Unless, like i said, the post office screwed up. I for one, would wait at least an extra week before emailing my concern about a package that I did not receive. I have seen some E-Bay listings that are real stupid and ones that are extraordinary. I would put in bold letters on the description, PLEASE READ THE TERMS CAREFULLY. Maybe that would help you.
@bagarad (7844)
• Paso Robles, California
2 Sep 11
I wish more customers were as reasonable as you are. You'd think they'd check the tracking number before calling, since I send the delivery confirmation # to anyone who has given me an email address. Sometimes the post office does mess up the tracking and people get the shipment before the tracking site will even admit to have received the package into the system. That's the only reason I have reshipped some very slow orders -- because I have no proof I have shipped when the post office doesn't scan the item upon receipt. I do all my shipping on line with prepaid postage, so I don't have to wait in line at the post office. I just leave the packages on the counter.
@inertia4 (26878)
• United States
3 Sep 11
Well I guess online shipping has it down side. But, it does make sense to do that since you probably sell enough stuff and you're right, waiting online in the post office is a nightmare.
@GreenMoo (11842)
2 Sep 11
we accept working holiday makers, and despite my having dedicated whole pages on our website to providing travel directions, suggested packing lists and a host of other information, people still insist on asking me questions I've already answered. Even worse is when they show up without having read the information and end up on a fairly remote farm terribly unprepared. It makes my blood boil because it's so easy to avoid! I can relate to your frustration completely!
2 people like this
@GreenMoo (11842)
3 Sep 11
It may well serve them right, but it leaves me trying to find them appropriate equipment as I can hardly leave them cold or wet.
@Hatley (157510)
• Garden Grove, California
2 Sep 11
hi bagarad oh I know the answer well enough having seen how people come here to mylot ,refuse to read any of the information, because its not pictured with dancing ladies or cats, because there is no musical background or the most prevalent answer, they are simply too damned lazy.bagarad I have read here how some even say its too boring and time consuming to read the directions on stuff they order or even here, and aren't all directions the same? These are the people who want it cheap but want it now, but they don't want to be bothered to read your information, your descriptions. I can just imagine how frustrating it is the sellers to have people opt for the cheapest way of shipping something but then complain to you if they do not get it the next day. Same people who come here and do not read the guidelines or rules of discussions, then scream why was my discussion deleted.the common sense way of doing things does not seem to dawn on them, read the descriptions of what they want to buy and read how it is shipped, read all that information then being armed with know how,order just what you want and get it when you want it. so many People are just bone lazy and want everything even thinking done for them. its a wonder that they even survive as they must have to think to get dressed and fed themselves let along go out and hold down a job? People listen up you must read the descriptions of things you want to order on line, know what you are getting, then read the shipping directions and armed with that knowledge you must opt for cheaper way that takes longer , or opt if you need the item at once for the most costly but much faster way. Engage brain and read please. this saves frustration on the sellers part and on your part as buyer.
@bagarad (7844)
• Paso Robles, California
2 Sep 11
Thank you for restating that so eloquently.
• United States
2 Sep 11
That's simple! People don't read. they assume many things! and these days money is tight so they want things shipped the cheapest but they don't realize cheaper takes longer!
2 people like this
@creng212 (21)
• Philippines
3 Sep 11
I myself is lazy to read those manuals and terms that is a novel long. Maybe if you put it in an outlined form and much shorter and organized maybe those that are like me will appreciate more reading it. But the fact is, it is the ideal way to read those long tiring terms to ease hassles, not only on shopping online but also in all aspects.
1 person likes this
@bagarad (7844)
• Paso Robles, California
7 Sep 11
Is one paragraph, written in plain English, not legalese, too long?
@moneywinner (1866)
• Brazil
3 Sep 11
I know, I hate when this happens too. Sometimes, I sell some of my things on similar site as ebay and there are always some buyers who don't read the description of the product and they think that they have the right to argue about something that they should have read on the description. I always read the full description, specially the part of the shipping costs. I don't know what cost to the buyers to read that, it only would take a few minutes.
1 person likes this
@bagarad (7844)
• Paso Robles, California
3 Sep 11
It costs them nothing but time and a bit of extra effort. I guess some people are just like that.
@WakeUpKitty (8711)
• Netherlands
2 Sep 11
Buying online means: to buy it quick (press some buttons) and get it delivered at home. This might be the reason. Also descriptions on the internet are mostly very short I think there are also not many people who will read or ask for the description if they buy something in a shop. They just want to use it and not waste time on reading a lot of info first. They do that after they have questions or problems.
1 person likes this
@bagarad (7844)
• Paso Robles, California
3 Sep 11
That's true. When we sell on line though, we have to make sure we describe those things the customer can't see. So if I sell a used book, I need to spend time explaining if it's a book club edition, an ex-library book, if anything is wrong with the cover or book itself, if anyone underlined the text or wrote their name in the book, etc. The more that is wrong with a book (often making it less valuable) the more time I have to spend describing it. That's why it's so frustating when the customers won't read what I wrote. If I were to sell the same book in an open shop, the customer would would see everything wrong with the book and save me all the work of having to point out every little thing thats' wrong with it.
@GardenGerty (90059)
• Marion, Kansas
2 Sep 11
If you would write it in text speak, perhaps they would. I am afraid that people do not have the patience for comprehending thorough information any more. The want is short, concise, and spoon fed. I am not sure with the mailing. I think most people believe they are going to be cheated, and they respond that way immediately instead of being patient.
@bagarad (7844)
• Paso Robles, California
2 Sep 11
You may be right. I suspect some do think they might be cheated if they are dealing with a company for the first time. But I also suspect some people want priority service for economy prices and then are upset when it doesn't work that way.
1 person likes this