Would You Write a Complaint Letter if You Were Me?

Hi Ladym, You could write to the company and let them know or you could return them to the store in which you bought them or maybe even do both. I did write once to Pampers when my daughter was a baby. It was rare that I splurged and bought the name brand diapers but they were on sale and I had the cash. The tabs on almost all of them were defective. They sent me an apology letter as well as a coupon for a free box of diapers. I did not have the same problem with the 2nd box so it must of just been my typical luck.

ahahahahah Do you really think they care something of your litte pice of paper? It's tottaly useless. They'll probably say that you have broken those tacos.

Yes, I would write, or I would look online for a contact form. I have done some complaints about service. I have also written complaints about not being able to find certain products in my area. Usually they are glad to get the information. It may be that they are not handled right once they are in the store.

Oh, my husband is the first to call a company if something is wrong. Recently he called a company because when I cook the macaroni noodles, I find I not have to cut back the time or it overcooks, so a few times the dish wasn't any good. When he contacted them, they admitted they changed the formula and so they send out two coupons for free (expensive brand) of cookies and it was really good.. Anyway, my point is, it wouldn't hurt to call and not make it a complaint, but a statement of fact, half the shells were broken. They may offer to send you coupons to replace the box...

Hi there, Lady M! Great topic... I've bought ice cream cones where half of them were broken once I got them opened, and it was so frustrating! It's such a waste of food when the taco shells are broken because you can't very well put meat and toppings in there, and also when ice cream cones are broken because you can't eat ice cream out of them anymore (unless you put broken cones in a bowl with the ice cream, but where's the fun in that?) Food isn't cheap, and prices are going up. It's sad when you spend all that money to end up with something that doesn't work. For a defect in food, I don't know that I'd write a letter to the manufacturer about it unless the problem happened more than once. However, companies are trying their best to satisfy their customers, and more so even now with the struggling economy because they know their customers will go elsewhere if they don't receive the service they deserve. If it helps you to feel better, you should write a letter to the manufacturer. If it's a good company, they'll welcome feedback. You never know - you may get some free food because of it. And it's not even completely about what you get, but it's also about finding out about the company itself. It says a lot about a company when you know how they deal with complaints and negative feedback. I have a semi-success story for you. Late last year, my husband bought a pair of tennis shoes made by PUMA. We have since bought two more pairs for me and another pair for my husband because we like their shoes so much. I'm not sure how familiar you are with the brand, but their shoes aren't cheap! I got mine on sale, and they were $30 and $40 for my two pairs. My husband spent $80 on a pair of his, and I don't remember how much he paid for the other pair...probably around $50 on sale, if I had to guess. Anyway, the pair he bought late 2010 actually developed a defect now not even a year later. Part of the heal of the shoe broke off so it was slightly awkward feeling to him when he walked, ran, or whatever. Lucky for him, he gets to wear tennis shoes all day, at work, etc. He wore these shoes all the time, but he's always extremely careful with his PUMAs because they're expensive and his very favorites. I didn't think that the wear and tear that pair developed in only a few months was quite right, so I first called the store where we bought them. They couldn't do anything after 45 days of the purchase, so I emailed the manufacturer along with pictures of the receipt and defect. They wrote back about a week later and gave us a code for a credit for the $80 we'd spent on the shoes to use and order another pair online! I thought that was a great way for them to handle our complaint. Most people won't complain; they'll just deal with it, but I'm glad we did something about it because it paid off! Please keep me posted if you decide to write to the manufacturer of the taco shells. I'm really interested to know how they handle it. If they're a good company, they'll at least apologize and give you coupons. They might even give you free stuff or a gift card. You could probably find an email address online to contact the manufacturer rather than having to write an actual letter or anything. That's what I did, and I was a lot easier and more convenient to communicate with them electronically. That way, they already have the documentation in writing along with the picture of the defective product. I just think it's easier and quicker that way, but please do let me know how it all pans out. Good luck!

I think every company tells you to let them know if the product you bought is not okay and they will give you something new. No matter if it's cheap or not. This is what we call service and why customers come back buying your products. I don't know if I would complain. Sometimes I don't care, other times I do.

I think that it certainly could not hurt to write a complaint letter. The company needs to know that their packaging is substandard so that they can do a better job of packaging the shells so that other customers do not have the same issues. Plus I think it would be good if they gave you a coupon for a free package since your taco experience was ruined and all.

I have not written any letters to companies, but I know someone who writes letters every single day. She writes when she likes products and she writes to complain. She is always getting coupons for free items, free samples, and other items because of all of her letters. So, I would go ahead and tell the company what happened. Nothing bad will come of it. If nothing else, you may get something free.

*whispers* Was it "El Paso" by any chance?..lol...You should definitely write to them. I'm sure they'll take care of ya with coupons for another free box or two. I myself have written with complaints. They need us, we don't need them, because we can always go elsewhere, ya know? I've never had a problem with any of the Company's taking care of my problems. I say....Go for it!

yeah i think you should write a complain letter to the company. if the company doesnt response, you may do somthing harder, like making complaint on facebook wall, twitter, or local newspaper. a good company treats the consumers as king

Yes because obviously there is a flaw in the production or shipment of the product! You should not feel in the wrong for being blatantly honest with the producers of this good and make sure to explain your dissatisfaction so they can possibly compensate you for the lost time and money! I bet they will end up giving you deals to by more of their product, lol. Just hope this time that the shells aren't broken!

You definitely should file a complaint for you are entitled to it. What you've paid for is for 12 new and unbroken taco shells and not the other way around. You should get a good value out of the money you've worked for :)

I have never written a complaint letter. However I have called companies to complain before. Typically they sent me coupons to receive the product for free in an attempt to make up for the inconvience. Though I may just have taken them back to the store. With taco shells it's hard to tell if the breakage is due to the companies insufficent protection or if it was due to the carelessness of the employees in the store who stocked the shelves.

personally as a shopper, i usually wont bother to write complaint; companies here seldom do bother to reply back, unfortunately. although having worked in manufacturing myself (we reply to customers lol), i also know that sending complaints help the customers in general as such complaints are noted in the product files; these are usually flagged and production managers hate it when their outputs get flagged so they set out to improve the product. this makes their lives easier in the long run. so i guess its roundabout win-win situation for both company and complainer. and good for you, as you have mentioned, companies in the US take these complaints really seriously. so i think emailing the company at the least in your case is fine :)

I have written many a letter or these days sent an email to companies with complaints, I think they like the feed back the last one I emailed was a company that sold little bottles of drink for kids usually at take away stores, the plastic top had to be removed to take off a cardboard stopper off then the plastic top put back but I bought three in a row that I could not undo the plastic top, I let the first one go then the second one I had to take home I asked a man to take the top off for me but he couldn't either, he ended up using a pair of pliers, I emailed the company and told women don't usually carry a pair of pliers in their handbag...they sent me a cheque for $5

The manufacturers are usually very good about these complaints, yes go ahead and do it. They need to know about these things.

We once bought some buns and when we opened the package they were all moldy but still within the sell by date. We complained because they hadn't been cheap and we received a letter of apology plus a whole box filled with other products this company made. We were very impressed by this gesture so I think you should definitely try to write a letter of complaint. Most companies like to keep their customers happy.

These days, for something like that, I just grumble and move on. On occasion in past years I have told the company about the problem. I used to write letters (remember them? that was before email) and I always got a response. Sometimes they sent me a coupon for a free product (sometimes two free ones!) and sometimes they shipped the product directly to me. I always got a response with an apology and some sort of free product. Some companies do not do that, but most understand the nature of competition. If company X does not respond to a complaint, I can always buy from company Y. Look for their customer service department.

Normally a telephone call is all that is required and the company will usually see you right or at least tell you what you should do. Certainly you should complain. I have phoned a frozen food company before about one of their ready meals and they sent vouchers for more of their products.