USA and its outsource

Outsourcing business - Outsourcing business in the Philippines
Philippines
January 13, 2012 9:52pm CST
It's been in the news that the U.S. government is going to pull out all the outsourcing business to help their own country. I think it would be good for the people living in the USA because it would mean more job opportunities for them. On the other hand, it would mean a terrible loss of job for the many here in our country (The Philippines) and in other countries where BPO companies run. I certainly hope that it will it not happen because as mentioned, many people will lose their jobs and it is not very easy to look for a new one especially if you don't have a College "parchment" or if you are beyond the "ideal" working age.
2 people like this
9 responses
@beamer88 (4268)
• Philippines
14 Jan 12
You're right, if and when the US companies stop outsourcing, it would really affect a lot of people in a lot of countries who earn their living in this industry. But I can understand this since I feel that if we change positions, we would prefer that our countrymen have jobs first then those from other countries. Still, it would be nice though if it's not a total pull-out. I'm also working in the outsourcing industry, not a contact center, but still an BPO, and I will lose my job once the US pushes through with its planned pull-out.
1 person likes this
• United States
14 Jan 12
I doubt that the companies doing the outsourcing will ever fully pull out overseas, if ever. They save too much money outsourcing, while unemployment numbers in the USA remain very high.
• Philippines
15 Jan 12
Good thing I just transferred from a BPO to a non-BPO company. But it is still unfortunate for those who are still in the BPO business. That would be a nice thought though, beamer, if we are in the shoes of the Americans, no doubt we will want to have our jobs given back to us.
@sid556 (31005)
• United States
18 Jan 12
Seems to me that a compromise could be made that would help everyone. Maybe rather stop the outsourcing all together, they could require companies to hire an American for every two positions outsourced or something like that. I'm sure that is just too simple of a solution and wouldn't happen.
@lampar (7597)
• United States
14 Jan 12
I am doubtful it is going to happen, those multi-national companies outsource their services to foreign country are enjoying all these low cost labor they are allowed to keep in those countries they operate. They will fight vigorously against this government rule if there is one exist in the future. After all, government here can only pull out their own public employees in foreign country, not pull out private outsourcing business centers around the world, it doesn't make sense. Whatever local private businesses did in foreign country hiring is beyond US government legal bound, the news is just rubbish...
1 person likes this
• United States
14 Jan 12
I think you are right this will never happen, someone is just trying to strike fear into those who work for the outsourcing companies.
@sid556 (31005)
• United States
14 Jan 12
I think so too. I don't even think it would help our country at this point...it would hurt the business's for sure.
• Philippines
15 Jan 12
I certainly hope so too. I think outsourcing is great for a business. It benefits both the employers and the employees. I think it is not a great loss for the US employment if they do outsourcing. I mean, I worked for ATT before (as an outsourced customer service rep). We only handle phone activations and queries. But course, there is still ATT offices in the US. So all in all, ATT has employees both in the US and outside the US. I hope I am correct with that
• United States
14 Jan 12
Sadly I've not heard of this. I think it's just a rumor, as it would mean alot for these jobs to return to our country. But knowing that the companies save alot of money outsourcing. Though, I do know many people hate calling companies because odds are the person they are speaking with is on the other side of the world. And less jobs here means less money for American consumers to spend, we don't spend it means even more job loss. People here have had to cut back and live on prayers that they have a job or can keep their homes things have not been good for the past several years.
• Philippines
15 Jan 12
Yes, I understand that Americans doesn't really want to speak to call center people mainly because of the "accent" and a little language barrier. But I must say, 99% of call center people are very patient and very willing to put up with the customer's anger and sarcasm (not that we have a choice) . I've been on the phone too and I have a fair share of irate customers. But ome of them are actually nice and friendly too especially the old folks and the really young ones
@sid556 (31005)
• United States
16 Jan 12
Oh that language barrier isn't always so little. I once needed help with my tracfone and I swear I spent at least 2 hours on the phone trying to solve a problem. I was polite enough but it is useless if you can't understand a thing they are telling you. I'd give up and take a break and call back and get yet another operator. It took several tries before I got one that I could actually understand enough to accomplish something. I think if we are going to outsource that speaking CLEAR english should be required. It's easier to be patient when you are the one getting paid for it, I would imagine. Recently I had a foreign customer at my store. He was asking me for "something" but I just was not understanding him at all. Finally, I handed him a pen and paper thinking maybe he could write it down. He looked at me and said, " What matter? You no speak English?" Not only was that the only words that I understood that he spoke but the funniest.
• Philippines
19 Jan 12
Thought so.. I was thinking of editing the word "little" in the language barrier but decided not to.. Anyway, I would say that the "politeness" thing isn't all from the payment. I think most Asian people (especially Filipinos) are polite to Americans and I don't know why we are like that. I think I am getting into a more sensitive topic here and I am beginning to get nervous about the responses now..
@sid556 (31005)
• United States
14 Jan 12
Hi girl-thinking, I'm not sure that is going to happen or that it would even be good for our economy to do so at this point. Maybe if they offered some of the outsourcing jobs to people in our country it would be good but the problem with that is that people in the Phillipines and such are willing and able to work for so much less than someone here in the US can work for. I have heard that a call center job, for example, will pay about 300.00 per month in the Phillipines. Here in the US...that is nothing. Our cost of living is much greater and a person would need to make close to that per week just to survive. I think it would hurt business's if they were to pull all outsourcing at this point. The government has gone overboard with the outsourcing and help to other countries and it has hurt us but where to draw the line at this point I"m not sure. They give loans to foreign people at a low interest rate and they come over here and buy up our convenience stores and get rid of the american help and hire on their families which puts people out of work. They would not give us(average american citizen) such a loan. They also have foreign people come here on a visa paid for by our government to be trained and work temporarily at some jobs. The government pays all costs and these workers get more pay than the American workers (who have to train them) and their hours get cut to accomodate them which hurts.
• Philippines
15 Jan 12
Yeah, and what's considered low pay in your country is actually a big pay here in ours. BPO companies are actually one of the most high-paying jobs here
@sid556 (31005)
• United States
16 Jan 12
Exactly! That is why I don't see them stopping the outsourcing. They would have to pay way too much to keep those same jobs here in the US unfortunately. It helps you people so I guess that's good. What really irritates me is the other stuff...paying companies here to hire foreign people that ends up cutting work hours for local workers & the low interest rate loans to buy up our businesses and ultimately put a lot of people out of work. People in our country are desperate for work also.
• Philippines
19 Jan 12
It is really hard to solve this issue. It would take a lot of things to consider. People who need work and companies who need to earn. So much to balance..
@thesids (22358)
• Bhubaneswar, India
14 Jan 12
Hi girl thinking This was on the Agenda of the Current US Prez - Mr. Obama - no doubt and he is in my opinion trying to do all possible he can to resurrect the US economy. However, this is going to be impossible as of now. The elections are I think this year end. And I am sure many business houses that have been accustomed to outsourcing, will not favor him this time just because they are aware that without outsourcing, their businesses will suffer. Yes, some may stop outsourcing but a majority will not. They have already seen the benefits of this outsourcing and to get them away, will not be that easy. However, personally I think that this outsourcing should be stopped. In my opinion, this stopping will also help many other countries to re-think about creating more opportunities of their youth. Foreign money might not flow in at the current rates but then, chances of self realization and self dependence will surface and that will help all in these countries. - this is my personal opinion though.
• United States
14 Jan 12
The feeling that many Americans I know have is that Mr Obama is NOT doing enough to bring jobs back and stimulate our economy and he will be a one term president. And yes elections will be held this November 2012
• Philippines
15 Jan 12
You have a point there thesids, I mean about countries rethinking about job opportunities for the youth. But it is so hard when you are part of the third world country. The only way our country survive is through the investments of foreign businesses. And to 3SniggleBunnies, I hope we have that way of governance here in our country. I mean, having one term presidency and all. ^^
@thesids (22358)
• Bhubaneswar, India
16 Jan 12
Of course dear... even here in India I am sure you would find many who will agree that this is a Third World country as per the "Foreign Work" is involved and to be honest, even a single pie I earn is from this outsourcing thing
@peavey (16600)
• United States
14 Jan 12
I seriously doubt it will happen. If it does, it won't be any time soon. Big businesses like to outsource because they don't have to pay as much to workers in other countries, so it would be hard to get the right laws passed to stop them from doing it.
• United States
14 Jan 12
I agree fully!
• Philippines
15 Jan 12
I'm beginning to doubt it as well because as I have heard, this news came about last year too. But it is really a scary thought, for us here in the Philippines (at least).
@hoodedboi (185)
• Philippines
18 Jan 12
News says, it will definitely kill the industry here... But some analyst said that it will greatly affect (since US is the biggest client that we have) but will not totally kill. If ever it happens, there are still other big clients available, like Canada, UK, Australia etc. Hopefully, PNOY will be able to open this up with his one on one with Obama this year... I'm glad that I'm with an inhouse Canadian company though...
• Philippines
19 Jan 12
Good for you! And I am glad to have transferred from a bpo company to a worldwide bank firm so therefore I am not threaten by this news anymore. But I am just thinking about the thousands or millions of people who depend in bpo. Especially those who are old but are still working. I know they will not be hired by other companies because of their age. Call centers are the only ones who doesn't look at the age and consider unfinished educational background of employees. It would really hurt so many when US companies draws back. But then I again, I doubt it would happen soon. Maybe yes, but maybe not soon.
@TrvlArrngr (4058)
• United States
18 Jan 12
Outsourcing hurts everyone.
• India
14 Jan 12
the best policy they have adopted and they are inspiring other countries too so that they can outsource they business to make ample amount of profits.