Enough already with the computers!

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First, my desktop began to freeze or fall behind when I tried to type my stories. "That's okay," says I, "for there is a laptop to fill in the gaps." Eventually, the desktop went to a tech for repair. In a short time, he announced, "Madam, it's no use. This machine cannot be resusitated. I shall attempt to save what information possible. Be aware, there are no guarantees." He did manage to save my work and for that I am forever grateful. Looking under techies that sell computers, I found a company highly recommended by several people for their reworked units. After several days, I opted for a cpu without screen. Surprised at the high cost for a reworked machine, I found it to be in line with stores offering reworked ones. The order was placed. Meanwhile, back at my desk, the laptop began to lag, longer and longer. I tried clearing old files, getting rid of cookies, history, etc., with no luck whatsoever. By now, I was frantic. If I cannot write for several days in a row, it's most difficult to get back into the rhythm. At the last moment of liveliness for the laptop, the new desktop arrived. Hallelujah! My writing was saved! Except, right off the bat, I discovered there was no word processing program included in this computer. Strike One. Trying to add a program was blocked by some malfunction in the system. Strike Two. It seemed to be good for little more than game playing. Strike Three. Even playing games, it blacked out for long seconds. Strike Four and that was three more than I usually gave. I wrote to the company telling them of the problems. Immediately, they sent me an RMA (Returned Materials Authorization)and a label paying for the return of the machine to them. I cheered and swore this must be a heavenly company. Off went the machine...a $268 disaster to be repaired or replaced...or so I thought. My laptop, had been looked at by my son. How he did it I do not know, but he brought the little darling back to life. No hesitations, no lags, just wondrous holding of my work. Give me another Hallelujah! A note arrived from the desktop company. Congratulations, we are refunding your payment of $139 as the machine can not be repaired. Huh? $139? What happened to the $268? I called them. "You didn't return the 24" screen," says they. "I didn't order a 24" screen. I ordered the cpu," says I. "Well, our records show you got the screen, too." says they. "I didn't need a screen. I have a perfectly good one; that's why I ordered only the cpu," insists I. I pull up the records on their site. Sure enough they have decided I ordered and got a 24" screen, except no such screen ever arrived. After much arguing, and their insisting they would pay if I put in a police report, which I refused to do because I am always home when packages arrive and the nice delivery man knocks on our door to hand them to me. I also live way off any main thoroughfare, so it is highly unlikely that a passerby grabbed it and ran, even if I should not happen to be home. Lesson learned. When a package arrives, look at the delivery slip to see what you REALLY are supposed to receive. Insist that you sign for any package - which was not the case here. Not expecting but one package, I had no reason to look for a second one, but that does nothing to solve the problem. So, I lost a screen I never received, half the money I paid initially to the company, and there was no attempt to repair the unit they shipped to me in the first place. Never will I buy reworked equipment again. This was the second time and the second time burned. The first time was a small television for the bedroom that ended up breaking in every few minutes to tell me the show was blocked for various ages. That vendor refused outright to take it back. Twice burned, many times shy, I say. What has been your experience with reworked equipment orders. Have they worked for you? Did they have problems?