Just got my new bed and Im mad!

@bunnybon7 (35549)
Holiday, Florida
July 16, 2012 1:59pm CST
We went to the Room Store Saturday. Ive had a bed Ive slept on for a few years thats ;ike a little click up into a couch. Not bad but could be softer. so my son said for my birthday present from him, we could add a bed for me to our furniture bill. which would mean he'd be paying the half of it. Anyway, they delivered it this morning and its nothing like what we looked at in the store So they better make it right. Have you ever felt like a store has done a switch on you?
4 people like this
19 responses
@SomeCowgirl (32271)
• United States
16 Jul 12
Do you think they gave you another model of that bed? Maybe a smaller model so to speak? I'd be mad to and be quick to call them up. Heck, I probably would not have let them leave without taking it back and bringing the bed I want back!
1 person likes this
@bunnybon7 (35549)
• Holiday, Florida
17 Jul 12
yes they gave me a smaller, higher, bed thats the same model but i had made a deal with C. to set it up for me, not wanting them to come in my small room and all so we had them put it in the garage. before it was removed from the plastic, i did say, it looked different some how but we just thought its because it wasnt set up yet. they had left right away so it was to late once it was set up. they are supposed to bring the right one today but i havent seen them yet!
• United States
16 Jul 12
No I have not had anything like this to happen to me. I have some furniture on layaway and I hope and pray it looks like that book in person.
1 person likes this
@bunnybon7 (35549)
• Holiday, Florida
17 Jul 12
i sure hope so to. because we actually went and i tried out the bed i wanted and then they pulled a switch on me and im not happy about it.
@natliegleb (5186)
• India
16 Jul 12
thats awesome and what is the price and is the size quite big and i feel that is a great birthday gift and i love cool and sponge water beds,since the stress is quite less and we get sleep with such comfort and feel like we are literally floating around and the discount price is also better and the service is on time.what is the name of the store .hope you are partying harder with the bed around and make sure you utilise it properly
1 person likes this
@bunnybon7 (35549)
• Holiday, Florida
17 Jul 12
well they are supposed to bring my new one today. as you see from what i said its not what i ordered nor looked at in the store. i hate it.
@jdyrj777 (6558)
• United States
20 Jul 12
Once a friend and i bought a supposed new mattress form a used furniture store. They especially told us it was a new mattress. Shortly after i was getting bitten like crazy. Bed bugs. we checked the mattress many time but some time had past before they were large enough to see. Once we saw the bedbugs we took the matress out to the dumpster and cut the fabric so no body would pick it up and get the bedbugs. When we cut it we discovered under the new fabric was old fabric. The used furniture place had re-covered the old fabric and was calling it a new mattress.
@bunnybon7 (35549)
• Holiday, Florida
21 Jul 12
terrible. thats why i was afraid to buy second hand. then also i worried anyway because few years ago there was a store here selling recovered old mattresses that was a promenent store supposed to be selling new furniture and all new stuff.
@jdyrj777 (6558)
• United States
21 Jul 12
Perhaps you misunderstood me. It was a used furniture store. Some things were supposed to be new. The mattress that they told us was supposed to be new. It was even wrapped in plastic. Like a new one would be. But it wasnt till we got bedbugs and cut it up that we saw it was not new.
@Thoroughrob (11750)
• United States
17 Jul 12
I would call them and tell them what they delivered is not what you bought. I did get the wrong couch from Sears once. I bought it for my parents anniversary. They were very good and brought us the right one.
@bunnybon7 (35549)
• Holiday, Florida
18 Jul 12
thats what i did. they did bring another today but not still the right one. i can live with this one tho.
@Thoroughrob (11750)
• United States
18 Jul 12
I hope if you are going to keep it, it is worth more money. I would still let them know I am not happy.
@AmbiePam (48181)
• United States
17 Jul 12
It reminds me of an episode of Friends when Monica ordered a really nice bed and the store delivered a race car bed a child might have had.
@bunnybon7 (35549)
• Holiday, Florida
18 Jul 12
now that you mention it i remember something like that. didnt chandler want to keep it?
@AmbiePam (48181)
• United States
18 Jul 12
Yeah.
• United States
16 Jul 12
That is awful! I hope that you do make them do it right.
@bunnybon7 (35549)
• Holiday, Florida
18 Jul 12
it was a dreadful switch. but we made them do it right. got another one today
1 person likes this
• United States
18 Jul 12
hope that's better!
@ANTIQUELADY (36489)
• United States
16 Jul 12
I haven't bought any new furniture in years. If i needed something i'd probably go to an antique store anyway.It wouldn't do for someone to do that to me. They would see my ugly disposition for sure.
@bunnybon7 (35549)
• Holiday, Florida
18 Jul 12
i bet they would and believe me this place heard my ugly badness on the phone. so much so they sent a better one today.
1 person likes this
@ANTIQUELADY (36489)
• United States
18 Jul 12
Isn't it sad that u have to get mad & show your butte to get people in buisness to do right. I was in buisness for years & never had a customer have to get onto me for not doing what i was suppose to.
@catdla1 (6005)
• United States
16 Jul 12
Yes, and furniture stores are notorious for that. I ordered a couch once, where you had to select the desired fabric and color from a swatch book, which I did. Then after waiting for several weeks for it(pretty excited, too), it came. The fabric was as ordered...sort of. Except it was cut on the wrong grain, so the couch puckered everywhere. Eventually I got it done right, but it was pretty frustrating while it was happening. Once the properly finished couch was delivered, it was terrific. I hope your problem is resolved to your satisfaction and that you enjoy your new bed! Well, maybe not TOO much. We'd miss ya!
@bunnybon7 (35549)
• Holiday, Florida
18 Jul 12
im hoping i will rest better and my youngest will rest better with my old bed. since its better then the floor at least. poor thing. he didnt want to sleep on the living room couch so he chose the floor in my other room which i ended up giving him. ive been wanting a softer bed for years so when my oldest asked what i wanted for my birthday i said a bed added to our furniture bill. good way for me to get a softer bed and my youngest to get a bed in his room. now my oldest gets to brag that his half will be the most expensive gift ive gotten from any of them. lol every body is happy.
@bunnybon7 (35549)
• Holiday, Florida
18 Jul 12
btw, i got the other better bed today
@celticeagle (117272)
• Boise, Idaho
16 Jul 12
When I got my money from retiring early I got us some much needed furniture. One was a nice bed for my then engaged daughter and her boyfriend. That didn't work out and I ended up sleeping on it. But when they delivered the mattress it wasn't the one we had wanted and looked at at all. It was two halves. I called the place and they did make good on it although the mattress we got I still don't think was the same one. WHy they did that is beyond me. Put it on their own bed or what? And I went to Mor Furniture one time with my daughter and she was all wide eyed at the new stuff. I noticed that the bottoms of most of the furniture were all marked up and worn. I thought they have only been here for about five years and if the displays look this bad now I would rather go pay a third more for an antique that has been well taken care of, is atleast twenty five years old and looks newer than these pieces do.
@bunnybon7 (35549)
• Holiday, Florida
18 Jul 12
thats a great idea i should have thought of that. except i wonder if i could have found a really good soft mattress in an antique. that was my main want.
1 person likes this
@celticeagle (117272)
• Boise, Idaho
27 Jul 12
You can have this one. Its soft!
@MsTickle (24962)
• Australia
21 Jul 12
Tried to post my response earlier with no success and lost the post...gee i hate when it does that. Meanwhile, Happy Belated birthday sweetie.
@bunnybon7 (35549)
• Holiday, Florida
22 Jul 12
uuummm hate that to. only thing is, you are not late. birthday isnt till august 24th but son decided to go ahead early.
@ryanong (9695)
• Vietnam
21 Jul 12
Oh, i am sorry to hear that, you can tell them change another one that you ordered before. If it is not match with that you ordered, you won't receive it...
@bunnybon7 (35549)
• Holiday, Florida
21 Jul 12
yes guess i shouldnt have but didnt see right away.
@JenInTN (27565)
• United States
19 Jul 12
YEs..I ordered a comforter set online and when I got it, it was nothing like what I ordered. I actually liked it better than the one I originally picked, so it worked out, but if it had not been, it would have been a bad day..lol.
@bunnybon7 (35549)
• Holiday, Florida
20 Jul 12
thats pretty great! i still cant see how these guys thought i wouldnt know that was the wrong bed.
@Jessi_T (380)
• United States
17 Jul 12
The closest thing recently that has happened to me is I live in very small town Ohio as I have mentioned often so we don't have a lot of stores and I am also on the save money if you can side so driving 100+ miles to shop (if you want name brands etc) is not something I want to do every time one of us need something) so I order a lot of things online. Recently I had to order my oldest son some western boots, and he picked out black and they sent American tan, and he would not even look at them. In fact he looked at me like: Mom messed up. Though I did not, and he needed the boots and I did not want to pay another $300 so I did send a bunch of emails to them and got a lot of canned responses. Finally I sent a very angry email and told them to stop sending canned responses and respond to me to which they did. The horrible part to this was the color they sent that J. would not wear was on sale for $125 I think and they charged me the $300 for the black ones after all of this my son got his boots a month after the initial order I was not happy. As far as beds go I get a new mattress set every two years, I use my Grandmom's bed and it is really old and I have it painted each time I get a new Mattress set. I hope you finally got the bed you wanted.
@bunnybon7 (35549)
• Holiday, Florida
18 Jul 12
ooohhh thats wonderful. i wish when i moved so many times i had kept my old bed head board and frame. i ended up just giving up on this one and puting it on the floor. its just mattresses now.
@winterose (39922)
• Canada
17 Jul 12
Yes they do that and hope the customer can't tell the difference.
@bunnybon7 (35549)
• Holiday, Florida
18 Jul 12
yes but they was pretty stupid this time. it was the same kind of bed except a different size and i couldnt live with that. anyone could see the difference. it was a complete mix up.
@shylade (3137)
• Philippines
17 Jul 12
I haven't experience that. If you think they gave you the wrong model then better call them. It their responsibility to assure you get what you pay for. By the way, you have a sweet son. You are lucky.
@bunnybon7 (35549)
• Holiday, Florida
18 Jul 12
i know. thank you. hes the best . he helped me with getting the other bed i put the info on my other discussion
@Porcospino (16425)
• Denmark
16 Jul 12
I would have been mad, too. I would have called them immediately and asked them to take it back and give me the bed that I had ordered. I don't think that I have experienced the same thing, but I had another bad experience with a furniture store. I bought a bed, I paid it in the store and asked them to deliver it to my home. My bed didn't arrive. When I called them and asked them why I didn't receive my bed they tried to hide the truth, but when I kept asking they finally admitted that they had forgotten about my purchase and sold the bed to someone else. They told me that they had no more beds left and that they would order one for me. I asked them how long that was going to take, and they said that it wouldn't take long. So I waited and waited...waited. Still no bed I called them several times and they kept telling me that it wouldn't take long. After sleeping on the floor for several months I finally got my bed. Today I avoid that store.
@bunnybon7 (35549)
• Holiday, Florida
18 Jul 12
i did call them right away and gave them a peice of my mind and then some. these days we have some leverage. most stores are having such a time staying afloat they cant take a chance on bad publicity. so they sent me one close enough to what i wanted today. im happy.
• United States
16 Jul 12
No, I've never had a store do a switch like that. However, I don't think that I've ever had anything in terms of furniture or large appliances other than a stove actually delivered by the store itself. I think everything else has fallen under the category of DIY or has been included with the rental unit.
@bunnybon7 (35549)
• Holiday, Florida
18 Jul 12
well now you have gotten a heads up to what can happen with buying such things. especially if you dont have a truck and need it delivered.
@Hatley (164736)
• Garden Grove, California
16 Jul 12
hi bunnybon its call bait and switch and s t ore will do it unless the customer smart and says"this is nopt the one I ordered,take it back and get item such and such and they have to do it too.they have to make it right or the Better Business bureau can make it tough on them. You order number syaz you should get syzaz no ssss,just to show what I mean I ordered a recliner once and they did not bring the one I ordered but a similar but a lot more expensive one and I had the number of my purchase and I made a fuss and they did make it gooe, not that they were happy but I di not order a 5o0 dollar chair.
@bunnybon7 (35549)
• Holiday, Florida
18 Jul 12
exactly im quite sure thats what happened. they came and brought a replacement today. its still not right but worth the money i guess