SSS ran out of priority numbers at 11am and we're told to just come back 2mrw!

Philippines
July 24, 2012 4:45am CST
WTF!!!!!! We drove all the way from the south to the city to process a couple things at SSS, and today was the only time we had to get things done. We had to leave our baby with my mother while we're away. There was so much preparation done for this task. To our disappointment, we were just told by the guard that there are no more priority numbers available so we just have to come back tomorrow. Wow!!! I just needed to submit requirements for my maternity benefit claim, and my husband for his ID Capture. Perhaps, there were just too many people who came that day, but Im sure they're expecting that to happen almost everyday, considering the number of members they have. So, why haven't they delve more in to improving their processes and system to be able to cater to their members better. PAGIBIG was able to do it, and I really salute how orderly their system is in catering to their members' needs. How many more years do they need to get things done on their end? And, I can't imagine why it would take a year for them to print the ID, that they know are very important. If they lack machines or staff, why not use the billions of contributions made by the members to buy new machines and hire more staff.
2 people like this
7 responses
@rsa101 (16193)
• Quezon City, Philippines
25 Jul 12
Yes I guess they got caught up with the members asking for assistance that is why they have to limit the number of visitors per day so that they can serve properly from their end. I think that is the dilemma of many government offices right now is how to really cope the never ending and increasing of people they have to serve on a daily basis. I know this is annoying that you get to be the one not given their service but then the lesson I learned from your post is to really get early when dealing with this offices if you can since the service is really tight,
• Philippines
25 Jul 12
But, I would rather expect for a more organized and better process from them, havin gbeen there for a long time. They should expect a lot of people to storm their offices everydya, because they have a lot of members. They can't just turn down customers, and deny paying members of their services. There are things they can do, if they really want to serve. Most processes can be put up online, to minimize foot traffic in the buildings.
1 person likes this
@rsa101 (16193)
• Quezon City, Philippines
25 Jul 12
Yeah online appointment can be very useful. I do not know if they have this already. I think the most appropriate thing they could do there is to give you a priority number for tomorrow and give you time to go there else if you come late they will have to serve others. I think that is what DFA has done with their online processing and scheduling of passport processing. I believe that though the lines were long and cue is indeed frustrating still but at least you know that you will be attended for the day.
• Philippines
27 Jul 12
They have a few online services like submission of maternity notification and application for loan. The rest will need personal appointment. Yeah, DFA has improved a lot in their services, and they're really fast.
1 person likes this
@laniekins (4585)
• Philippines
24 Jul 12
Where branch did you go? I always go to Alabang branch cause our office is based in Alabang and they accommodate members as long as there are customers. They return the no. from 1-50 if not they will ask members to fall in line. They have a shortage of staff, they should have know that hundreds of members go to their office everyday so they should be ready.
• Philippines
24 Jul 12
I'm in Cebu City. That's exactly my point. They should have prepared for their growing member population. This branch has transferred from their old smaller building to a bigger one. Yes, it was able to accommodate more people but they still follow the same processes which are not very systematic. One thing for example, is why everyone has to go thru a very long line just to get a priority number. At the end of the line, you get instructions on what to do. Imagine having to give the same instructions to almost hundreds of people everyday. Why don't they just make big posters of the steps to take and have a few staff at an Information counter for any further questions there may be.
@laniekins (4585)
• Philippines
26 Jul 12
Well what can you expect in government agency, if I wanna know something or who I turn to, I ask the guard cause the information mostly don't have officer in it. Never ask OJT cause they might give you the wrong information like what I've experienced. It's kinda hard when your in their office and there is no one sitting in the information table, I've also experienced calling their hotline, they gave me instruction but when I went to the office the given instruction was totally different from the office system. I think they are too busy to manage a system like what you are suggesting.
• Philippines
27 Jul 12
Oh no, i don't ask the guard. I don't trust their information on the steps to take to get things done. They probably know a thing or two from things they hear around, but not because they're trained for it. It's best to go to the Information desk. But, yes, the problem is the long line, and sometimes you won't even get what you needed.
• Philippines
27 Jul 12
It seems that this kind of things happen at every SSS branch. Just yesterday, I was told that senior citizens are not spared from this kind of inconvenience. They too must wait for at least 2 hours before they are processed and sometimes they are even asked to return the next day. When they return the next day, the waiting would again be 2 hours or more and if they are really in luck, they will be told to come back again by 1pm since it is already their lunch hour. Is that what they call priority service to senior citizens? I pity the elderly people when they have to go through the long wait and the long lines.
• Philippines
27 Jul 12
I did see a Senior Citizen priority lane at the Cebu branch, but I guess that was only for the Information desk. Still, they have to wait for their turn after getting a priority number.
@yahnee (1250)
• Philippines
26 Jul 12
I am sorry to hear about your difficulties with SSS. If you have important business with SSS be sure to be there before 6 AM to get a number and always come prepared with a full stomach. Lots of people are applying for the SSS ID since the office is now requiring it for transactions instead of the old system of simply showing a valid ID card. Some have their old SSS ID's but wants to replace it with the new one which has the Pagibig number and Philhealth number all included in one single ID. If you are from the South try SSS Tagaytay branch office which has less lines of people than SSS Bacoor. Last time I went to SSS Baccor, I had to wait almost half a day for a transaction that took only 2 minutes. How can SSS implement improvements in their system of services when they no longer have available funds?
• Philippines
27 Jul 12
There were few occasions before that I went to SSS at 10am and still got things done. This was the only time I experienced this issue. I never thought it could happen. I'm from Cebu, and there's only one SSS branch, which is in the middle of the city.
• Philippines
25 Jul 12
Hello Jureathome, that's what happens too if you don't have the connections within the GOvernment agency. it doesn't matter if you have made preparations if you're going to have a lot of people to deal with, that's a huge problem there. it's sad that all they care much about is getting your money but the services sucks to boot
• Philippines
27 Jul 12
Right, they say "no fixers" but if you know someone from inside the office, you get an easy fix. Sometimes, I can't help but take advantage of that mentality just to get through. Unfortunately, I know only a few people in the government.
@Raine38 (9193)
• United States
24 Jul 12
They always say there's no budget for that. Same old story, same old song. We almost had the same experience with GSIS. We have to line up at 3am for the multi ID system. When we get there we're still on number 137. So insane. I wonder if they ever get to address this issue during their meetings. I'm us they have those regularly.
• Philippines
24 Jul 12
How could they say they got no budget, when there are surely a lot of members who haven't even taken advantage of their contributions. Maybe they just got tired talking about the same issues every meeting they have, that they no longer give it any significance.
@ARIES1973 (9539)
• Legaspi, Philippines
24 Jul 12
Maybe you just have to come back very early tomorrow. Or if you can not go early because you have a baby, you let somebody go ahead of you to get the number. Sometimes doing this kind of transaction will really take most of our time. We need to be patient. i also had a hard time when I process my SSS before. But it is also a great help for me. Now, I have both SSS and GSIS.
• Philippines
24 Jul 12
Bad thing we can't go back tomorrow because my husband needs to sleep after work. He works night shift. He had to file leave so he could process things earlier today, but nothing happened. We have to reschedule this task later on - I don't know when.