Carrefour~~~Why do you sell the product which is already out of expiry?

Carrefour - Carrefour logo
@youless (93196)
Guangzhou, China
August 17, 2012 8:36am CST
Last Sunday, namely on August 12, 2012 I went shopping in Carrefour. I bought some products including a packet of seasoning. Today (August 17, 2012) I suddenly found that this packet is already out of expiry. As the expiry date is dated on July 28, 2012. Although this packet of seasoning is not expensive, but I feel very disappointed because Carrefour is one of the popular supermarkets and I don't understand why it sells the products which is out of expiry. Of course it concerns about the profit I emailed to Carrefour to complain about it and I am not sure whether I will receive a feedback. But after this case, I really look down upon on Carrefour
7 responses
@myfb2009 (8304)
• Malaysia
20 Aug 12
Youless, i ever encountered this type of same matter, when i shop in supermarket. Maybe, the items are too many and the staff didn't have proper way to keep their stocks. When i came across food items that are about to expire, i prefer not to buy nor matter how cheap it is. If in case, i had bought food item that had expired, i would return them with the original receipt. I can get refund immediately from their Customer supports. Have you tried sending back the expired item to their Customer support? Hope you can get a refund from them soon.
1 person likes this
@youless (93196)
• Guangzhou, China
20 Aug 12
The worse thing is I didn't keep the receipt
@myfb2009 (8304)
• Malaysia
20 Aug 12
Pity to hear that you didn't keep the receipt. Seems like, you are quite hard to get a refund from them without the original receipt. Have you receive any reply from Carrefour until now?
@jaiho2009 (39001)
• Philippines
17 Aug 12
This sometimes happen due to neglect. I believe that every product are checked by company's checker especially with big supermarkets. Product companies sent their people to check their products for expiry date and pulled out those ones which are about to expire or near expiration. Anyway, you can always bring it back and show them the receipt. Yes, it's too bad when you trust a particular supermarket/mall and got disappointed.
1 person likes this
@youless (93196)
• Guangzhou, China
18 Aug 12
The check is obviously not strict here.
@myfb2009 (8304)
• Malaysia
20 Aug 12
Jai sis, sometimes some companies don't have proper staff management attitude, that's why some staffs tends to neglect their work. I ever had this type of experience before, when i shop at one of the big supermarkets as well. But, when you send back the expired item with the original receipt, you can get the refund from them without any problem.
@mikyung (2234)
• Philippines
17 Aug 12
Consumer rights and protection - We have the right to make a complaint. It's our protection
We really have the right to make complaints like that. Because it's our health at stake here. I suggest also that you should also inform your Ministry of Trade and Industry or any department of the government that helps consumers, so that they can investigate and give appropriate action on that. Good job on your making a complaint, you may be able to help other consumers one way or the other. Thanks.
1 person likes this
@youless (93196)
• Guangzhou, China
17 Aug 12
We shall let the supermarket to understand that they shall make honest profit rather than bloody money.
@mikyung (2234)
• Philippines
17 Aug 12
You are right there. Never compromise our health with anything. Yes indeed, they should not make money at the expense of consumers. Good thing, you are able to blurt it out. Thanks
1 person likes this
@deazil (4546)
• United States
17 Aug 12
I went to a popular store about a month ago and bought a small container of some kind of tea drink. It was in the cooler case. A few days later I went to drink it and noticed that the expiration date on the bottom was for a month earlier. I couldn't believe it. I felt like you did. I hadn't opened it so when I did my shopping the next week I brought it back with the receipt. I wanted to exchange it but they didn't have any more. When I went to the customer service desk and explained, the clerk was so nice and he apologized and I could tell he felt a little embarrassed about it. He offered the explanation that sometimes something gets overlooked. But he wasn't making excuses and he was very apologetic. I got my money back. I felt a lot better about it and a little more forgiving. I can see if a clerk is looking at products and removing the expired items how one could be missed. We're all human and it's not as if it was meat or something perishable. I'm sure the product was probably still good. It was tea in a cooler case. I doubt if it was bad, but it was expired. My point is the way the clerk handled it made all the difference in how I felt. I don't know what kind of a store Carrefour is but I'm hoping you get a decent reply. I have had, at other times, unpleasant experiences with store clerks. They feel emabarrassed over something so they take the defensive, become unprofessional and lose a customer. Good luck with your email.
1 person likes this
@youless (93196)
• Guangzhou, China
17 Aug 12
The worse situation is I didn't keep the shopping receipt. But I am sure the supermarket can check it if they want. In fact I don't want to make a trouble on purpose for such a little money. But I just feel ashamed to this supermarket. I want them to keep alert and don't make such kind of stupid mistake on purpose.
@deazil (4546)
• United States
17 Aug 12
Yes, I see your point. I looked up Carrefour and they are supposed to be a very reputable international hypermarket. And it seems a shame to have to make a big deal for little money, but I believe it is the principle involved. It's too bad they couldn't present a better picture of their image.
1 person likes this
@marketing07 (6266)
• South Korea
19 Aug 12
here in my place small thing people filed a complain, specially on food.
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@youless (93196)
• Guangzhou, China
19 Aug 12
It is not a small store and this is why I feel angry to it.
• United States
17 Aug 12
I think with all the stocking and stuff that goes on it was easy to miss. I went to walmart and bought mac and cheese in the box and it was expired. I had given it to my sister and she called me. she could not use it.
1 person likes this
@youless (93196)
• Guangzhou, China
18 Aug 12
I wonder whether this is just a mistake.
• India
17 Aug 12
Hi friend, sad to hear about this, even some good shops are doing this kind of silly things. It clearly shows that this kind of shops are money minded and they don't give importance to the customers health, hope you will get reply from them
1 person likes this
@youless (93196)
• Guangzhou, China
17 Aug 12
It will just ruin their fame which has made efforts to build for years.