Restaurant Disasters

@NailTech (6890)
United States
August 26, 2012 6:55pm CST
Have you ever been in a restaurant and had some things go wrong that you'd care to explain here. I once went to one long ago and everything seemed to go wrong. The meat I ordered was raw inside, so we sent it back. Then the dessert I wanted wasn't on the menu. I had to show the waitress where I saw it, then she came back and said they don't have it. Later or during that time I had heard how the waitress spilled a drink over at the next table. I know it was her first day but this was crazy.
3 people like this
9 responses
@Porcospino (17896)
• Denmark
31 Aug 12
Some time ago my husband, my mother-in-law and I visited an international restaurant in the town where my mother-in-law lives. In the restaurant there were a buffet and there were a la carte dishes. We order 3 a la carte dishes and waiter tried to talk us into choosing the buffet instead. We insisted on a la carte dishes and waiter clearly showed us that he wasn't happy about choice, but he reluctantly agreed to let our order those a la carte dishes. The food was not very delicious, but we finished our meal and asked for the bill. We paid in cash and the waiter tried to scam us by keeping some of our money. We had a long argument with him because he wouldn't give us the last money back, but eventually we got the money. We never went back to that place!
1 person likes this
@NailTech (6890)
• United States
1 Sep 12
Oh my gosh they should have fired that waiter for trying to scam you out of the money. Hope they did, that is just not right.
@Porcospino (17896)
• Denmark
1 Sep 12
He didn't get fired, because he wasn't an employee - he was the owner of the restaurant. Right from the start he was quite rude to us and he didn't try to hide the fact that he didn't like our decision about a la carte dishes, but the worst experience was his attempt to scam us and his lies about the cash that he had received from us. He thought that he could get away with it, but we refused to accept it and eventually we managed to persuade him to give us our money back. When we passed the street a few months later the restaurant was closed. If he treated the rest of the customers the same way I am not surpriced that his restaurant didn't survive.
@betlynfrnds (1386)
• United States
27 Aug 12
Wow, what a mess. I wouldn't call my last experience a disaster per say but my husband and I had to walk out of a place several weeks ago. We were seated and ordered our drinks. The drinks came and we were enjoying ourselves when we started to notice the time. We had ordered a long time ago. Meanwhile, other people were coming in the restaurant and they were getting served before we were. This is the part that upset me : Our server made the excuse that they all of a sudden got busy. Well that was all well and good but it was no excuse for being tossed to the back of the line, so to speak. We were running late for an appointment, so we finished our drinks and walked out. The good news is that we later found the same named restaurant with an even better menu than the one we walked out of. The food is just as good and oh, yes, their service has been great both times that we went.
1 person likes this
@NailTech (6890)
• United States
27 Aug 12
Well, at least something good turned out of it later on. The server at the first one was very dishonest and his reply was inexcusable. It amazes me to think how some people think others are so gullible to believe such things when you aren't.
• United States
3 Sep 12
You're absolutely right. What I'm tired of is people who don't want to admit that they made a mistake. Fess up to the boo boo, fix the problem and all will be right with the world. Many people, unfortunately, carry way too much pride and that always gets in the way of courtesy and manners. If my husband and I ever go back to that reataurant, it looks doubtful now, but if we do, I'll be sure to mention this situation to them. I'm sure I'll be tactful but they will get the point.
@KOSTAS499 (1625)
• Greece
27 Aug 12
I remember I was on an island here in Greece. I should have ordered fish because that's what is fresh in islands and that's what should be enjoyed. I ordered a pork stake and guess what, it smelled like fish. Everybody was having fish so it's only natural that the grill had the smell of fish. They should have cleaned it but they didn't. So, I asked the waiter to take it back. I have to defend the waitress. I have worked as a waiter too and accidents happen. Too many fluids on tables.
1 person likes this
@NailTech (6890)
• United States
27 Aug 12
Pork stake that smelled like fish, eeeeeeeek. Gross, and disgusting huh? :P Sounds like they needed to do some cleaning process on the grill, if they did have something like pork or not. I'm not complaining about the drink spilled but this was so many things in a row happening at the same restaurant with the same waitress, etc. It's not her fault with the food I know but that was the last time I went to that place to eat. Then people wonder why their restaurant has n o business when they do things like this.
@MsTickle (24962)
• Australia
3 Sep 12
When I had my take-away shop, the fish cookers were kept for fish and nothing else was cooked using the fish utensils.
• Indonesia
28 Aug 12
Not me, but my friend. She ordered grilled spicy fish and vegetable, the restaurant was so busy on that day. We wait about 30 minutes, and when our order were served, theres no grilled fish but fried fish, my friend complained to the waitres and we still have to wait another 20 minutes for the correct order.
1 person likes this
@NailTech (6890)
• United States
28 Aug 12
Sorry to hear about the mix up for your friend. Grilled is alot different than fried, some people can get sick if they eat too many fried foods so it's understandable. Well, that happens alot when we get take out. Only usually have to eat it as is cause we have already brought it home. It used to be worse but seems that Burger King has improved and such.
@maezee (32281)
• United States
27 Aug 12
Oh man, that sounds bad! Experiences like that really suck. The worst that has happened to me, is probably a medley of extremely rude wait staff, 2 hour waits, and of course the accidental putting of meat in my vegetarian meal. The last one is probably the one that bothers me the most. It's an honest mistake and I realize that, but it always grosses me out (and makes me ill if I eat it - a psychological AND physical reaction).
1 person likes this
@NailTech (6890)
• United States
27 Aug 12
Yes, that would have disgusted me too. I'm sure they don't understand being meat eaters. Did you ask them to take it back? I always hesitate cause I always think they might spit on it, or worse. But it wasn't my fault they screwed up either.
@ShepherdSpy (8562)
• Omagh, Northern Ireland
27 Aug 12
If you want to read complaints about restaurant service,check out the "tripadvisor" website...Some people have different perceptions of how they want meat done in a restaurant..In our place,the chefs use a temperature probe to check the meat's core temperature as it cooks,so when it reaches the temperature for the customer's requested level of "doneness",it's taken off the heat and allowed to "rest" before serving.. I agree with you,though,depending on how you prefer your Meat,it shouldn't be raw inside..(What way do you like yours?) -that's pretty much what a "Blue" steak is..just seared on the outside.. Unfortunately,Popular items can and do run out..it happens.Generally,the staff should be up to date with what's not available so they can inform the customer in time to choose another without having a long wait as well..either too many were ordered,or some ingredient may not have arrived in time for them to make more..Drinks get spilled sometimes too..It happens to experienced staff too,but not as much as as to someone still finding their way around on day 1..
@NailTech (6890)
• United States
27 Aug 12
That seems like a good web site to see where the best restaurants are and how they do with their food, thanks for suggesting it. I'll go and check it out later. At the time of my experience they didn't have computers available as widely as now. I would have wanted it well done but not burnt. I just can't even eat meat that is slightly raw, it will make me get all grossed out. I would never eat a Blue Steak, sorry. It was just a slightly bigger hamburger.
• Omagh, Northern Ireland
28 Aug 12
Personally,I like the idea of those little cocktail stick flags that would indicate the difference between how burgers (or steaks) were done so that the orders didn't get confused..The chef cooked it,so can identify the correct item as it's being plated..the servers then have an additional visual indicator so they can keep their orders straight more easily,and the customer gets to recognise what should be their meal at the table,with less chance of having to send it back and wasting an unwanted meal..
1 person likes this
@NailTech (6890)
• United States
1 Sep 12
I could see how the orders could get confused especially on a busy day. Never thought of that, just the cooking in general. That would be another problem indeed. Perhaps the cook got my order mixed up with another person's order. I don't think they were really that bust that day though. Those cocktail stick flags are a good idea, they should use them.
@Iriene88 (5352)
• Malaysia
27 Aug 12
Oh yes, more than 10 years ago. It was a wonderful evening at first where my husband decided to give a treat to my family and my eldest sister's family. My family and I seated at one long table and my eldest sister and her family seated at next long table. The waiter take both sides' orders and went to the kitchen make the order. It was a French fine dining restaurant and it took quite a while for the food to come. Then the food came but all for our table - we all order different items. So we waiting for the next table food to come so that we can eat together. Waited and waited and check with the waiter again. He said coming... oh dear hungry man is angry man. I can see our guests are not very happy because have to wait too long. We asked for water and it seems they refill us with mineral water which is more costly than fruit juices. It seesm the kitchedn missed the next table order and they did not even prepare for the food at all. The waiter went in and they rush out the food for us. Of course they quality was not that good and no one enjoyed the dinner that evening. It spoilt the whole ambience.
@NailTech (6890)
• United States
27 Aug 12
Oh my,that was not a pleasant evening for you all I'm sure. They should have given you half off the price too to make it "right". But I'm sure they didn't.
• United States
27 Aug 12
I was a waitress and I am glad I never had any accidents at work. I wore high heeled shoes and it would have caused lots of problems. I have had food that was not right but I know better than to send it back. I have seen first hand what they do to food that is sent back to the kitchen. once a man dropped a ladies steack onthe floor stepped on it and put it back on her plate. I went over to the lady and begged her not to tell on me and not to eat the steak. she got up and said thank you and walked out. I just knew i would lose my job that day.
@NailTech (6890)
• United States
27 Aug 12
Yea i have heard about when the chefs do things like that and it's really disgusting. The food I ordered though was thoroughly unedible though. It looked like they cooked it with the flame too high, it was only cooked on the outside (hamburger). My cats might have ate it but I couldn't. No way was it my fault. I had no choice but to send it back otherwise I'd be hungry all day, especially when they said the dessert wasn't even available. :(
@MsTickle (24962)
• Australia
3 Sep 12
Many years ago, I belonged to Jaycees, a service club. We did different things around the community and one time, one of the other service clubs, I think it was Lions, was having a huge dinner at the local Town Hall for some sort of important occasion. Dignitaries were flying in from all over. My club, were to act as drinks waiters and also to serve the meal. There were several hundred people to serve. I spilled a tray of drinks down one side of the wife of one of the big wigs. OK, I say "tray of", most of the glasses were empty and I managed to catch a couple on the tray so she only wore about 1 1/2 drinks but that was enough. I was incredibly embarrassed but strangely, no-one made a fuss, everyone stayed calm, my friends moved in to clean up and the lady was so poised and sweet. She was one classy lady.