Help please! A Paypal matter

United States
September 1, 2012 1:39pm CST
Last year I ordered a product for $77 and the subscription was for a year. Well, the person who has the product just took a $77 eCheck from me that I did not authorize. I couldn't see what to do on paypal so I called my bank's 800 number and got a stop payment on it and also to investigate the company as to why they charged my paypal again this year. Paypal is so confusing I can't figure anything out... I guess I got it taken care of by calling my bank. Thoughts?
1 person likes this
6 responses
@AmbiePam (48126)
• United States
1 Sep 12
If it was or a subscription to a magazine a lot of those have autorenewal. If you don't actually contact them to tell them you don't want to re-up the subscription they'll just do it again.
1 person likes this
• United States
1 Sep 12
It's not a magazine. It is a spinner that you download into your computer. I ordered it in 2011 at tbis time when I was working on a project requiring spinning. I used it for about a month and never reordered. I had no idea that he could just go in and take money out of my account.
@bearsfan (44)
• United States
1 Sep 12
Paypal customer service is great. I would give them a call.
1 person likes this
• United States
1 Sep 12
I've never seen a number. Is there a special place to find it? I'll check it out as soon as I get off this handheld and get on the laptop.
@dawnald (84131)
• Shingle Springs, California
1 Sep 12
I had a recurring subscription on Paypal, and it was just a matter of finding the correct settings to turn it off. You might need to do this so that you don't get charged again next year. Paypal customer service will probably help if nobody here has the exact answer.
1 person likes this
• United States
1 Sep 12
I haven't been able to find the right place on paypal to get any answers. As for how to change settings I have no clue. All I know is I didn't order it and reported it to my bank. I also wrote to the owner. Not sure that will do any good.
@owlwings (38864)
• Cambridge, England
1 Sep 12
Subscriptions like that are very often automatic recurring payments. I have had the same thing happen to me once. I had to: 1) Go to PayPal and cancel the recurring subscription 2) Go to the vendor's site and ask for a refund for the year's subscription which I didn't want. When the first payment was taken, the PayPal screen will have said that it was setting up a regular subscription payment. I have to say that I either didn't read closely enough or I did read it and then forgot about cancelling the subscription.
@owlwings (38864)
• Cambridge, England
1 Sep 12
Your bank very likely won't be able to do anything except stop ALL payments to PayPal. The subscription arrangement is managed by PayPal, not by your bank, so your PayPal account is the proper place to cancel the subscription.
1 person likes this
• United States
1 Sep 12
The bank said they would do a stop payment but didn't guarantee it would go through. I emailed the owner and also talked to paypal and the lady said I did the right thing to contact the seller/owner or whatever you call him. She said since I asked for my money back and that I did not request to be sold the product I should get my money refunded.
• United States
1 Sep 12
I don't see anything about how to cancel subscriptions. I don't understand anything about where to look. I emailed him asking for my money back that I don't want his product.
@winterose (39922)
• Canada
6 Sep 12
Yes you did the right thing, you can email paypay but you can call them as well and ask for the disputes department.
@natliegleb (5186)
• India
2 Sep 12
you just talking to customer support of paypal ,they will get things sorted soon,normally they dont authorize such kind of transactions,try contacting them on twitter