Meeting a self-centered brat...

@bembzee (769)
Philippines
October 7, 2012 4:41am CST
I am familiar of the saying that customer is always right. However, there was this one customer who catches my attention today.I heard her complaining to one of our food attendant. I just let Manang (our food attendant) settle it since she is older than me. I got pissed off hearing foul words from the customer. Manang is in early forties while the girl (i suppose) is in high school.She is showing no respect to the one who is older than her. The reason was because of a misunderstanding, where Manang gave her warm water instead of cold. I tried to pacify things when i approached them but yet the girl is not contented of just a simple sorry. So i stand up and said; i quote, " Who is your mother? She must have taught you about good manners, what a shame." Then i went back to the counter.
1 person likes this
5 responses
@berting600 (3458)
• Philippines
7 Oct 12
I understand your situation,many minors of today have bad manners,even if given the right parental guidance,they are surely making a small matter bigger,and they have no good manners and right conduct.Some even do not know how to say thank you or sorry in a scenario.The generation of today are mostly like that.
@bembzee (769)
• Philippines
7 Oct 12
Their set of friends plays a vital role in the formation of their character. So parents should be aware of what kind of friends their kids go with. New generation most likely get hooked with vices if not properly addressed by parents.
1 person likes this
• Philippines
7 Oct 12
I once had an eatery,I also experienced what had happen to you,yet I just put in my mind the motto that customers are always right.We could not back fight with them because it could surely affect you sales when seen by other customers.It has a big impact on our business,so self explanatory and we must always have a long thread of self control to be successful.
@bembzee (769)
• Philippines
7 Oct 12
True. But looking on the bright side sometimes being an owner you should know how to protect your people and not just your personal interests. Your employees are your every day strength and without them business will most likely to fall. And besides i believe that respect is earned not a give away.
1 person likes this
@laydee (12813)
• Philippines
7 Oct 12
Oh I know how you feel! Seems like the generation of today have no manners at all! Seems that they were brought up by parents who forgot the basic values that they need to teach their kids - perhaps because most of those parents are separated or are in confusion themselves! I came across the same scenario as experienced by a co-teacher. The teacher caught their (two students) attention for playing while the teacher was discussing. The girl-student apologized while the male-student stood up and walked out. Then had the nerve to come to class the next meeting thinking that his actions should be forgotten. Since the teacher didn't allow him back until he apologized, he raised the situation to the head of the program together with his mom! The teacher was called and when the teacher told the story the student claimed she was lying! Until several of the students came as witnesses and he even refused to apologize stating that he was just in a "bad mood" that time. The nerve of the kids these days! I'm not generalizing but I guess most of them just need some slapping! I wish punishments in schools should be brought back!
@bembzee (769)
• Philippines
7 Oct 12
LOL. Ma'am i think the mother should be the one who needed the spank. Why on earth she don't have any idea how liar her kid is. He will not have that courage after all in reporting to higher authorities if he was not tolerated in so many instances. That was very ill mannered.
@kokomo (1868)
• Philippines
7 Oct 12
You did the right thing. Youth nowadays are impolite most especially to elders. I do not know why they are so hot headed and ill mannered. Their parents are being blamed due to their nasty attitude.She must learned her lesson so that she might not do that again to others.
@bembzee (769)
• Philippines
7 Oct 12
Sometimes it is right to do it in a hard way rather in a calm way. Kids are not aware of the out come of their actions. They drag their parents into a shameful situation because of their unlikely behavior.
@roshigo58 (4871)
• Pune, India
7 Oct 12
Hi, We can see such incidences around us where the children are behaving impolitely with no respect to elders. It is the responsibility of the parents to teach good manners to their children. Children should have good company outside the house. They learn some bad things from outside also.
@bembzee (769)
• Philippines
7 Oct 12
Environment is only one factor that influence the character of a person. But still it is a mother's responsibility to teach their kids the right manner in treating all kinds of people. We need not to grow old to be respected. It is ask because it is necessary to give respect to others. It's called being humane. After all we are human, right?
@lampar (7597)
• United States
7 Oct 12
How do you know it is her mother that taught her to speak rudely instead of the father or not both parent or even from her friend ?? May be she is lack of education and need to go to 'manner' class in school to learn the proper civil behavior in public. She should accept your friend apology and move on, not continue to make a big scene out of someone mistake. It is not true customer is always right, some time they can be wrong too, don't believe in every word come out from that sentence.