Western Digital My Passport 1TB... waaah!

Philippines
October 29, 2012 6:39am CST
I have a Western Digital My Passport external storage which I bring everywhere to transfer files, most especially videos which I used in my editing. Then one day, I used it to transfer a big bulk of video files from a computer. Then, suddenly, while we are waiting for it to be finished, which is more than two hours, the transferring suddenly stopped and we cannot access the storage. Oh my, I panicked and I did not know what to do. Does somebody can help me how to resolve this? I cannot even access it on my computer either. Please help me. Thanks.
2 responses
@owyn098 (43)
• Philippines
30 Oct 12
There are three possible things that might be defective: 1) cable 2) storage enclosure 3) hard drive Try changing the cables first to rule out that the cable is defective. Once done with that, try opening the storage(do not do this if unit is still under warranty) and get the hard drive. Connect it to a similar enclosure and see if it works. If all the above fails, then the hard drive is defective. If the unit is under warranty, return it to your shop. There are a lot of data recovery techniques(such as putting it in the freezer) but they are all temporary and there's a very small chance that it will work. If it does work, you will have to transfer files immediately to another drive because there is a very high chance it will never work again.
• Philippines
30 Oct 12
You may also seek help from professional data recovery centers. They may be able to assist you but be prepared to shell out a lot of cash for their services.
1 person likes this
@chiwasaki (4661)
• Philippines
31 Dec 12
I totally agree with the response above. More likely, the Hard Drive is damaged due to bulk transfer of files. I am sure this can not be repaired but if this is within the warranty, this can still be replaced. Kindly contact your manufacturer for further assistance and option as well.
@Sir_bobby88 (8245)
• Singapore
29 Oct 12
Most likely the hard disk is damage, if there are any important stuff, you might wanna find some data recovery centre to recover it back but gonna cost a bomb. If you are running out of method, there is myth method of putting the hard disk into the freezer for a night and try plug it in the morning. But for your information i tried and did not succeed before but lots people claims that they are successful in this method. Good luck if you trying it out.
• Philippines
29 Oct 12
Whew! Most of the solution that I've heard about this is just like what you've said, I'm losing hope but I'll try what you've said in the last part. Thanks.