If you aren't dedicated to your work, don't ask me to recommend your service

Malaysia
November 4, 2012 5:32pm CST
There's a termite problem in my shop house. I have asked my tenant to move out so that I can get a termite specialist to fix this problem. So, my previous tenant recommended someone to do this work and I hired him immediately. I signed a one year contract with this termite specialist, meaning he will be coming to inspect the building every fortnightly for the first 3 - 6 months and thereafter a 6 months monthly check. The third inspection was due a week ago and I still haven't received his call. Even the second inspection was done only after I made the call to him first. On his second inspection, he reminded me to introduce some friends who might be needing his service. This man is really getting on my nerve. Why do a business when you are not even dedicated to your work. If you want more business, make your existing customers feel satisfied with your service! I really feel like asking for partial refund as I am really not satisfied with his service. How should I go about with this problem? Should I visit the consumer tribunal? What you think mylotters?
1 person likes this
6 responses
• Philippines
6 Nov 12
That's a shame. I work for an account that's nearly a fraud but other customers still recommend it. Some people need to realize what service they're using, if it's a scam or not. The only reason why we're not a scam is because we have a number that they can call and inquire about their charges. If we didn't provide any number, Better Business Bureau wouldn't have approved us.
• Malaysia
6 Nov 12
Hi frontvisions, When I did not entertain the termite man's two texts, he sent me a third one, telling he'd come tomorrow morning (which was yesterday morning). So, it's all done but he didn't say anything about when he's coming for his next inspection. He just need to inspect that's all, and how difficult is that? I will never recommend anyone to this man's business. Ahhh account's work. I am very familiar when it's comes to accounts work...it's not surprising at all. I used to work with a "gambling" company, they earn a lot from slot machines. So, they try to evade paying a lot of tax. The accounts in the HQ office, are keeping two sets of accounts for the company, one is the real record and another for IRD. Thanks for your comment.
@kokomo (1868)
• Philippines
5 Nov 12
I think asking for your common friends about his contacts would do for you to be able to reached him. Or better to ask for a partial refund for his payment from you and look for another one who is reliable enough for the contract.
• Malaysia
5 Nov 12
Hi kokomo, He is reachable. I can contact him anytime. It is just that his work ethic is very bad, very unprofessional. I texted him to remind him that I need the inspection to be on time so that I can get the place ready for the next tenant and he replied he'd do it this Thursday. I did not reply him, then he sent me another text, saying that he'd try to make it before this Thursday. What kind of answer is that? Anyway, I hope he knows that I am distrusting him...I hope he gets more serious in running his business. Either get serious or just close shop. Thanks for your comment.
@jenny1015 (13389)
• Philippines
5 Nov 12
It could be really frustrating not to be provided the exact services that we expect from someone we have chosen to do a job for us. I think you can demand a refund for such poor service he has shown.
• Malaysia
5 Nov 12
Hi jenny, Yes, it is sure frustrating dealing with unreliable businessman. Life is actually simple but it's always made complicated because of human's attitude problem. This man will lose his business if he continues to treat his customers like this. But we still have rules here, so he can't escape. Thanks for responding.
• Singapore
5 Nov 12
I think it's best to settle the dispute with your termite specialist first. Tell him that you're not satisfied with his work and perhaps he'll improve. Going to the consumer tribunal should be the last resort.
• Malaysia
5 Nov 12
That's right jane. The consumer tribunal is the last resort after discussing with this lazy businessman. But seriously, why even accept a business when you can't deliver it. I should have backed off when I felt his conversation wasn't "professional". Talk about helping your own local people. What a waste dealing with such businessman. Thanks for your comment.
• United States
5 Nov 12
I think you should be up front and honest with him. let him know he needs to be on time and call you or he needs to refund part of your payment. I don't know why you would pay for services you had not got yet. but,I guess you figured you knew what you were doing. good luck .
• Malaysia
5 Nov 12
Hi giftsnbags, The specialist office is not very far from my shop house. It is located just across the road from where my shop house is. The previous tenant knows this person, so I figure he must be ok. But it seems that is not the case. So, now I am going to call him and remind him about it. If he repeats the same mistake, I will ask for refund. I have the contract agreement which he has signed and we have a consumer tribunal but that will be the last resort. Thanks for the comment.
• Mexico
11 Nov 12
Hi micha: These are really wise words. Actions speak louder than word and if this men wants that his customers recommend him he should try to offer a better service and really care about what he does and care about the times when he have to do these inspections instead of just asking to be recommended. ALVARO