I waited at home all day for the workmen and nobody arrived, I am not pleased.

@Asylum (48223)
Manchester, England
December 8, 2012 3:04pm CST
I recently arranged to have solar power panels fitted to the roof of my house. Last week I received a telephone call from the company office to arrange an installation date, which was agreed to be today. I set my alarm and got up at 7 AM this morning so that I would be available whenever the workmen arrived, but by 3-30 PM it was quite obvious that nobody was going to attend. I telephoned the company only to be greeted with an automated message that the office is open 9 AM to 5 PM from Monday to Friday. I would have been content if I had received a call cancelling the appointment or explaining that there was a delay, but instead I waited at home all day to no avail. I am seriously unimpressed and shall be making a very stern telephone call to them on Monday. I expect that most people have experienced something like this, does it infuriate you as well when this happens?
2 people like this
6 responses
• St. Peters, Missouri
8 Dec 12
This infuriates me to no end. It's simple disrespect. 90%, or more, of their customers must take time from their work - or other events - so this company can do their job. To have so little respect for this time away is appalling. I wonder how the same comapany would view it if you made an appointment in their busy day, kept them from doing other important things, and then you just didn't bother to show up? In my line of work, if my client doesn't show up, I charge them anyway. But if I don't show up, I come back another time and do it for free. This keeps everyone respectful of the other's time and committment.
1 person likes this
@Asylum (48223)
• Manchester, England
8 Dec 12
I was originally offered a choice of Wednesday or Thursday, which I declined because I work full time. I was then told that Saturday was available and the date was agreed. It is a good job that I did not take a day off work because I am annoyed enough by the callous attitude of failing to make the agreed appointment and not even bothering to telephone me. had I forfeited a day's work then I would have been even more furious.
1 person likes this
• St. Peters, Missouri
8 Dec 12
The way I see it, just because this happened to be during your off time doesn't make your time any less valuable. There are few of us that have the luxury of doing absolutely nothing for hours on end everyday. This might not have bothered someone who never has any obligations (I wonder who that might be) as they wouldn't be doing anything anyway. But for people that work full-time, there's a host of obligations at home that have to be done in the hours at home and the hours that are available. Like grocery shopping. There is no way you could have done this while waiting for them - now you have to try to cram into another time over the weekend. And you still didn't get what you needed done, so you'll have to do it again another time! GRRRRRR!!!!!!!!!!!
1 person likes this
@Asylum (48223)
• Manchester, England
9 Dec 12
This is very true and certainly applies to this occasion as well. I always go shopping on a Saturday, so now I shall have to briefly shop for groceries tomorrow. Sunday is usually my day for washing and ironing, but I did not consider doing the washing while waiting today because at some stage the electricity would need disconnecting while the solar input was fed into the system. This makes tomorrow a busy day and the possibility of a few quick shopping trips after work later in the week.
1 person likes this
@LittleMel (14055)
• Canada
8 Dec 12
I have recently. and I was upset as well. but the service was there when I called, so I didn't have to wait to file a complain. also found out what happened and we got it sorted out the same day.
@Asylum (48223)
• Manchester, England
9 Dec 12
That seems fine LittleMel, but even if there is a justifiable reason for failing to make the appointment, which may well be beyond the control of the company, the lack of communication is inexcusable. A simple telephone call would have notified me if the situation and I would not have been restricted to the house throughout the day.
1 person likes this
@LittleMel (14055)
• Canada
11 Dec 12
I agree. at the very least they should inform you of a delay or something.
@JenInTN (27564)
• United States
1 Jan 13
There is definitely something different about the work ethic of people today. I had issues with having a metal roof put on and when I got my pool set up. It's like they have no regard for your schedule and the fact that you are taking time away from the money that bought the stuff in the first place to what? Accommodate them. If they can't do it for a certain amount of time, that's fine, but let me know for sure when they can.
@Asylum (48223)
• Manchester, England
1 Jan 13
These are exactly my sentiments and arranging an installation date then simply not turning up is very bad work ethics. The reason for failing to attend is irrelevant, the simple fact that they could not be bothered to notify me was enough to make a very unhappy customer out of me.
@sender621 (14956)
• United States
9 Dec 12
I hate to wait for installation of any kind. the workers never show up when they say they will. i sympathiaze with your plight on this one. it is spo frustrating to sit and wait for nobody to come.
@Asylum (48223)
• Manchester, England
11 Dec 12
It certainly is and it is not something that I take very kindly to. I have spoken to the installation manager and made my objection quite clear, I accept delays but not without at least being notified.
@GardenGerty (104230)
• United States
9 Dec 12
I would probably have steam coming out of my ears and be grinding my teeth. Days are too precious to be tied up that way. I hope that they have a very good explanation for you and a sincere apologies.
@Asylum (48223)
• Manchester, England
10 Dec 12
I received a telephone call yesterday from the installation manager, who did apologise but tried to explain that they were under the impression that the scaffolding had not been erected and therefore they could not install the system. I made it clear that I accepted the explanation as far as the installation was concerned, but that did not excuse the lack of notification. A simple call would have saved me from staying in all day expecting the work to take place.
@ctryhnny (3463)
• United States
8 Dec 12
That's almost as bad as making a phone call to a company and having to press 1 then 2 and 3 and getting nowhere. Make sure you make that phone call Monday because they deserve to listen to you rant and rave. I really get mad when that happens.
@Asylum (48223)
• Manchester, England
8 Dec 12
Oh yes, I really hate the automated telephone system that requires a series of selections to direct the call, which often ends with you being on hold. To make it worse they insist on long speeches between some selections, and if you inadvertently select a wrong number you have to go through the process all over again.