This time, it didn't arrive at all
January 7, 2013 9:25pm CST
Hi online shoppers, Last November 20, I ordered and paid a multi-purpose tool from Gearsx, one supplier from eBay based in the US. It was shipped after Thanksgiving Day, a few days later. After forty five days, nothing came, no package, no notice from the post or customs office, the tracking number is not found anywhere in FedEx or in the local postal services or anywhere. When I tried to open a case, I found out it had a certain period that has passed and I should try to contact the seller which seems to have vanished into thin air. What should I do now? One thing I am certain, I should no longer wait for the item, I should forget I have ordered something and should not order anything from there for a very long time. What I can't forget is the lost money from my Paypal that could have been put to other uses. It's not much, but what if I went for that USD500 laptop or wristwatch there? No sir, I'd rather bring my money to the store downtown and get what I want right there. Needless to say, I did leave a negative comment to that supplier in response to their demand to leave one. I hope it does not offend anybody on Ebay for that matter. Any advice on this is welcome and very much appreciated.
• United States
8 Jan 13
For shipping in the US there are tracking numbers for items shipped by mail, but they are only good for shipment inside the US. The US Postal service, as the name implies only controls mail within the US. I had the opposite problem from you. I was selling some coins and made the mistake of selling to someone in Romania. My second mistake was that I was honest and stated that the package contained coins on the customs form. The buyer claimed that the coins were never received. It's possible that the buyer was lying or it's quite possible that someone saw the customs form and stole the coins. Despite the fact that I paid for the postage through Paypal, E-Bay would not take my work that I had mailed the coins and I was out the money that had been sent to me. To avoid having having this problem again, there are a few things you should do. First, don't buy anything from a seller unless he has a sizable number of sales to his credit with little or no negative feedback. A record of few sales could mean the person is a scammer. Second, you can try to get the seller to ship using Fedex or UPS and get him to give you a tracking number. Those shipping services send things internationally and should therefore be able to track items. Third, if you don't receive an item, complain to E-Bay and Paypal sooner. I think the time limit to report a bad transaction is one month. You need to open a dispute early of E-Bay and PayPal will deny it as in your case. Remember, you can always close a dispute later if the item arrives. Opening a dispute early will give you protection if the seller does turn out ot be a scammer. As for me, I no longer ship coins outside the US and for the most part try not to ship anything outside the US.
9 Jan 13
The supplier has a 98 percent rating which I took at face value, the advisory email I received stated it was sent via Fedex but the tracking number is not in their records, one thing I suspected it could turn out for nothing and started the bells ringing. I should have opened a dispute within 45 days but I ignored/forgot the warning. I should have done it when the warning bells were still ringing. Thanks for the advice.
• Davao, Philippines
8 Jan 13
Never tried to do shopping through ebay but I have a close friend do shopping regularly but all of her transaction doing fine. She engage a seller within the Philippines only not from outside. Have you tried to dispute with your transaction to Paypal? I think Paypal will help you so you can get your money or Paypal can put limit of the accounts holder.