Biting my head off for no reason

United States
February 17, 2013 10:27pm CST
I went to the grocery store with my niece today. We only picked up a few items and I was letting my niece hold the milk because she wanted to help. We were standing in line waiting to be checked out and this lady comes up behind us and pushes her cart into my niece. My niece falls forward and drops the milk. Luckily, it did not break. I bend down to help her up and to pick up the milk and the lady who hit my niece starts yelling at me. She yells, "Why were you not watching your little girl! Why did you let her get in my way!" I look at her and say, "She was standing next to me when you ran her over with your cart, how is that in your way? If anything you need to watch where you are going." Now this lady starts to get really mad and shouts, "I have every right to push my cart up to this check out line! It is not my fault your kid is too small to see! You need to take better care of her!" By this time the manager is walking up and asking what the problem is, I explained that we were standing in line when the lady came up behind us and ran my niece over with her cart. Lady keeps shouting and carrying on about how I am distorting what happened and she made it sound as if I was letting my niece run around everywhere. Only one person from the line next to us, spoke up and backed up what I said earlier. When that happened the lady got so mad she took her cart and tried to ram the other person with it. I couldn't believe it! Then the manager looks at me and says, "I think it would be best if you left the store." My jaw dropped, I said, "I'm not the one causing a scene she is." The manager then tells me if I don't leave she won't stop yelling. I looked that manager right in the eye and said, "She assaulted my niece I want the cops here, I'm going to press charges." As soon as I said that the lady stopped yelling, left her cart and walked out the store. After she left, I looked at the manager and said, "Are you still demanding that I leave even though I did nothing wrong?" He said, "No." I responded, "Well too bad, I am leaving and I'm going to tell everyone I know not to shop here any more. If anyone should have been asked to leave it should have been that harpy that started all this." As I left the person who stood up for me and my niece left without purchasing her items either. I thanked her on the way out for sticking up for us. How crazy is that? Have people really lost their minds to the point where they honestly think everyone is just in their way or lieing? I have to wonder if that lady was having a bad day or if she has some mental issue or phsyical issue. But still that is no reason to act like that and to top it off for the manager to act as if I was the one at fault and telling me to leave instead of the lady. It's a good thing my niece wasn't badly hurt, just a bruise on her knee. No, I didn't call the cops but makes me wonder how often that lady does this, that when the cops are mentioned she bolts.
1 person likes this
7 responses
@jenny1015 (13389)
• Philippines
18 Feb 13
I am just glad that your niece was okay. If I were in that situation, I'd probably do the same. The lady was rude and insensitive. If she was having a bad day, she should not be throwing it out on other people. I would have reported the incident to the higher management about it.
• United States
18 Feb 13
I'll be contacting the corporate office tomorrow. They have a website and I already have the number to call. I would email but I think this needs a phone call.
• United States
20 Feb 13
I contacted the corporate office and they said they would look into it. The person on the phone did apologize for the way it was handled. Of course they told me due to privacy reasons I could not know the outcome. They did ask my name, address, and phone number in case they had follow up questions. I am not saying I would want to know if the manger got in trouble or anything but it would be at least something if the actual manager apologized to me. I doubt that is going to happen though, he had a chance to apologize when it happenedand he dind't bother. Still won't be shopping there any more.
@jenny1015 (13389)
• Philippines
20 Feb 13
Atleast you have let the office know about the incident. You know, there are incidents that happen in stores that the upper management aren't aware of. So it was just right that you made that move so that the office would know how to provide a better service to the people. And also, they might be looking on the real behavior of the manager during store hours. I am sure that the upper management have doubts on the veracity of the incident as especially on the behavior of the manager.
@bjc66bjc (6745)
• United States
18 Feb 13
This is a story like you see on TV or in the movies...No one with any sense would ever think a situtation like this would ever occur to them,,Its just bizzare.. I certainly hope your niece is ok, it really to bad that she had to witness such a situtation...But there are time when we just cannot protect the innocent.. I would have call the cops anyway and got her license plate number so they could find her..She probably has done this before and she needs to know that its just not cool... and as far as that manager at the supermarket he is a real azzhole..I hope you plan to write that story in the local paper, just to let others know what a knucklehead he is also...
• United States
18 Feb 13
I thought about getting her license plate when she walked out but, then I didn't want to leave my niece in the store nor did I want to bring her outside with me. Who knows what that lady would have done to us if she was in her car and saw us in the parking lot. If she is capable of rationalizing ramming her cart into a child and another adult, she might think it is ok to run someone over with her car too.
@bjc66bjc (6745)
• United States
18 Feb 13
I hear you,,,but believe me even a FOOL know its limits sometimes...
@FrugalMommy (1447)
• United States
18 Feb 13
Oh my gosh... that's crazy! I'm glad that your niece is mostly okay. I can't get over that spineless wimp of a manager telling you that it would be best if you left the store instead of the woman who actually caused the scene! Good for you for standing up for yourself, and for walking out of there without purchasing anything! That is horrible service. I would've done the same thing if I was in your shoes. Are you going to complain to upper management about what happened? I don't complain often but I'd totally do it if I'd been there and witnessed that scene. The manager made a terrible call when he asked you to leave instead of her. I bet his bosses would love to know how badly he handled the situation.
• United States
18 Feb 13
I had planned on contacting the corporate store but, I had to catch up on other things. I will be contacting them tomorrow. I already told a few friends what happened and they also are puzzled by the managers reaction.
@sender621 (14956)
• United States
19 Feb 13
What a horrible experience for you and your niece to have to go through. I don't think that the store manager showed a very good policy. When a customer assaults another customer and causes an accident and a scene, I think they shold have been the ones asked to leave. This lady was only ceasing her tirade and leaving when she thought the police were going to be called. How frustrating this is for shoppers to have to go through or witness. I agree with you on letting other people know how this situation was handled. It was poor judgment for the store and the aggressive customer. I hope that your niece is all right and this does not happen to you again.
@Angelpink (4023)
• Philippines
18 Feb 13
Hello there ! As i am reading this i can feel my heart palpates fast ! My blood is jumping to my head ! Thanks God i am not in the situation because if i am she will be getting what she deserved . I can't afford a little baby to be hurt by big people , it is not the baby who should be careful , it should be her , in the first place the baby didn't play in the store and she is yelling like its her house ? How disappointing and characterless is this woman , God if i am the one in that situation , i can never forgive her , We should learn to respect others so in return we will be respected also. We are human being not beast ! That manager needs more seminar and training , wrong moved she did ! So what if the woman is yelling , can she not talked to the woman since she's the store manager or can she not get a security guard and call the attention of that woman. If i were you , i will report this manager to the next rank or to the board member or the owner. She might be doing this to same situation also which is very wrong. She needs to learn a lesson also else it will give bad reputation to the store.
• India
18 Feb 13
Hey she must have lost her mind. Thank god your niece is fine. Most of the children gets scared because of such situations. I was shocked to read when the manager as you to leave instead of her. You acted brilliantly. Good to hear you both are fine
@Fishmomma (11504)
• United States
18 Feb 13
I'm sorry to hear this happened to both of you today. Its hard to shop when there are people who don't care about others. I would have walked out of the store and not come back.