If you ask for a review don't argue with the negative

@911Ricki (13602)
Canada
March 8, 2013 10:06am CST
I use to go to a hair salon, I thought it was horrible. I would walk out in tears, tehy would take ubber long, not take time with you, not listen to what you want, then expect a tip. I use to walk out and think why did I get my hair cut. Also, my hair takes real long to grow back, so I'm stuck with the style for a year or more. I switched to a different one int he same town, and love it. Some lady on Facebook asked a review, everyone was saying how much they love it. I just pointed out my experience, then one lady kept carrying on how that's not true. The place goes through new staff every so many months, and horrible job. Only once did I enjpy my cut and style and the girl took the time with me, and was nice but she is gone now.
1 person likes this
11 responses
@Raine38 (9050)
• United States
9 Mar 13
Maybe they should put a note there that says only positive reviews are allowed. Instead of them denying it, wouldn't it be better if they will take the time to actually make you feel better, by maybe apologizing about your bad experience, and inviting you once more to give them another chance to serve you better. Nobody's perfect anyway, and it will be more convincing to see that they get to receive real reviews from real people.
1 person likes this
• Marikina, Philippines
9 Mar 13
Hmmmmm... maybe they are so afraid that the customer would not go back anymore. Customer is important to them and so, to survive, they want a review which has all positive feedback. I guess they are so afraid to lose money, but I think not all of them are like that. Negative feedback helps them to improve that is why we need reviews.
@Blondie2222 (18208)
• United States
8 Mar 13
I am like that too I been with this lady for 15 years and just recently she has bothered to take the time with you or do what you ask for or ever at work. Every time I go by her shop it's always closed. So I switched hair dressers and now going to a lady that used to work for her and has her own place and she does great. She listens to what I want done whether cut or highlight and takes her time. I won't go back to this other lady again. I'm sure she probably asks my dad where I been since I haven't been to her in over a year but oh well.
1 person likes this
@doroffee (4233)
• Hungary
8 Mar 13
I don't understand these people. Everyone is entitled to have their opinions. Just because your opinion doesn't match with others, or your experiences seem like they were different, you have no right to question the truth value of that other opinion or the importance of that opinion. Some minions (sometimes even paid posters) argue with you to make you seem bad and someone who isn't eligible to form an opinion. Well, if you have a business, you don't have the luxury not to care about any customer... or if you make that mistake, don't wait for others to keep their opinions to themselves when they ask for it. In my country, the most I see this behaviour at is those sites when you can write bad reviews about different companies or people who aren't acting ethically when they are hiring people, or at the job. That sometimes they act nice to their employees doesn't mean that they dealt with other ones with respect. But some people are like "Don't you dare dissing that company, I worked there and they were great", when this two things can happen at the same time... like some companies, when it's a busier period (like Christmas), "hire" some people as part-timers, make them work for free as trial period, for some days, and, it turns out that they don't need them, and fire them... and they do this with like 15 people in a period, because they don't want to pay for another work force... and the main person there may not see a thing from this...
1 person likes this
@SomeCowgirl (32273)
• United States
8 Mar 13
Reviews aren't all meant to be positive, and honestly this is how I feel if you are going to ask for a review, expect someone to have a negative one. The negative can only teach you. If there are too many negative reviews, well you should have been expecting that. Our worst reviewer is ourselves.
1 person likes this
@mythociate (13948)
• Oklahoma City, Oklahoma
25 Apr 13
Frame it positively ... maybe you came in at a busy time. And sometimes people aren't going to start a conversation, in order to avoid being annoying. I get the feeling you just wanted to get in, get styled/cut & get out. And it sounds like the stylists were more 'workers' than 'artists'---like they were in there to get their money from customers; and (like you said) they're only there for a short time, so it doesn't really matter to them if you'll return. If I cared I would talk to the salon's owner(s) about the value of hiring stylists on longer-term contracts (to help the stylists encourage repeat customers).
@Lucky12 (770)
• United States
25 Mar 13
Yes that is the thing some have good experiences while others have bad ones. Yes I would review my experience and if they get mad then whatever, because the truth is the truth. Nice to hear good and bad things about a place, but I always say try it for yourself, because your experience might be different. When I write a review I tend to let others know that they should try it for themselves unless it is really really bad or something. Yeah you did right by telling about your experience. I live my a salon and many hate it, because they give horrible hair cuts, but there are people that still go there, because their experience is different. I cut my own hair so i do not bother with salons and stuff like that. I may go one day since I have never been, but yeah since I do my own hair it is better if I stick to it, so if it does get messed up I did it haha. Good Luck to you.
@dorannmwin (36696)
• United States
9 Mar 13
Was the person that was arguing with the negative review that you'd given the same person that had asked people about their experiences at that particular salon? If it was then it is clear that this particular woman really didn't want a review of the salon, but just wanted everyone to give them glowing reviews to help drive traffic to the salon. If it was someone else that was saying that you were wrong, then I think that person was actually stepping in where they didn't belong. The experiences that we have aren't always going to be the same for every person that walks through the doors at a service location.
@natliegleb (5188)
• India
8 Mar 13
That is common people mentality and perception and we cant do anything about it as it is natural to ask or review the negative ones and get it clarified
• Jacksonville, Florida
8 Mar 13
She should not have argued with you about it. I have a website with people's reviews on it. I want their honest opinion, if their not happy with the service I provide, I have no problem with them saying so. Getting negative feedback gives us the chance to improve areas we need to work on. Arguing with people about their experience makes the company look really bad, it helps no one doing that. If they don't want honest opinions they should not ask for reviews... Just my opinion.
@mariaperalta (19096)
• Mexico
8 Mar 13
I agree, tell them the truth. Might hurt sometimes. How are you today?