Feel bad after closing and being in a storee?

@911Ricki (13602)
Canada
April 24, 2013 8:10pm CST
At work it never fails someone walks in the last minnutes (literally), and takes 15 minutes in the store. Tonight this guy didn't care, even after I shut and locked the door (trying to make it clear), I can't say get the ***** out of here. Even after he said oh your closing he took 5 minutes, I have had a few people apologize repeatedly after. If I know a store is closing I wont go in, I will come back another day. Some think even after locking the door, and counting the till you should unlock the door and ring them through obviously these people clearly have never worked retail.
4 people like this
13 responses
@cupkitties (6907)
• United States
25 Apr 13
An old employer of mine used to lock up the store at a few minutes before actual closing time and only have the drive through open. One customer complained "It says ya'll are open til 9!" and the boss said "If I left the door open til then, we'd never get out of here". Which is true because there are numerous things in that store to take a part and clean up. None of it could be done with customers around.
1 person likes this
@911Ricki (13602)
• Canada
25 Apr 13
We usually have all the cleaning done, just have to lock the door, and count the till. It's just annoying people could care a less, and just walk in and then take another 15 minutes looking. Soome come in grab what they want and apologize then leave.
1 person likes this
@Angelpink (4023)
• Philippines
25 Apr 13
Sometimes if i am not so tired then i can tolerate such kind of people , give them few more minutes but if i am so tired i will tell them frankly , we are closing now because we are so tired and we want to serve you better tomorrow . A good approach in here is to speak gently and kindly.
1 person likes this
@mariaperalta (19096)
• Mexico
25 Apr 13
That shows some just dont care at all. I bet they wouldnt like to stay late at their jobs. How is your week going there. Cold and rain here today. :(
@911Ricki (13602)
• Canada
25 Apr 13
It does, show they don't care most likely have never worked in retail. Busy, but seems like it's not going anywhere, work so much with no money.
1 person likes this
• Mexico
25 Apr 13
Very true, let them work 1/2 to 45 minutes more and see how it feels to them.
@BarBaraPrz (19348)
• St. Catharines, Ontario
25 Apr 13
Everyone thinks they're special.
@911Ricki (13602)
• Canada
25 Apr 13
They do, seems like they expect the best business, but wont return it.
• Canada
25 Apr 13
I would just approach them and politely say, "we are now closed, is there anything you need a hand with?" If they said "No", I would reply, "okay well I am shutting the lights off and beginning the closing procedures and I am letting you know for health and safety reasons. If you aren't ready in 2 minutes, then there will be no way for you to pay and I will have to ask you to leave the store empty handed." I would then start cleaning and after 2 minutes if he/she was still there I would say: "Security has been called as per store procedure to escort you from the premises. Have a nice evening."
@sid556 (31006)
• United States
25 Apr 13
I work in a small town. I do love my customers even if they can be pretty annoying. I can't imagine ever being so harsh with them. No matter what my mood, I treat them all as if they were precious...they are. If not for them, I would not have a job. Part of my job is smile and suck it up regardless of my own personal feelings and I do it very well. I would NEVER push a customer out or make them feel they were being pressured into leaving.
@GardenGerty (96643)
• Marion, Kansas
25 Apr 13
Most places I will not go in, even a half hour before closing. I hated it as a waitress when people would do that and delay the entire kitchen as well as the wait staff. We could not do our side jobs and the food could not be put into the walk in or anything People seem to think that their measly little purchase will make a difference to us
@sid556 (31006)
• United States
25 Apr 13
Oh I remember working in the kitchen and those last minute people. We'd have the grills all cleaned and everything picked up and ready to go and then someone meanders in just as we are about to lock up. My boss never allowed us to turn them away. We had dishes and grills etc to do all over. Sometimes their little meal had us staying up to an hour later. Working in that business, the pay was next to nothing so if they did not leave a hefty tip, it waas not worth it to us to stay there. Many restraunts will stop serving a half hour prior to closing and that only makes sense.
1 person likes this
• Philippines
25 Apr 13
I am glad he is just a customer and not a bad guy who is waiting to knock you out and steal everything. I guess I watch a lot of movies and drama but who knows? Being polite is still the game of life; be a customer or attendant. I want to be a polite customer in this situation.
@lelin1123 (15645)
• Puerto Rico
25 Apr 13
I'm like you I wouldn't bother going in the store if I see they are closing. There is always another day. However, I make it a point to know the hours that the stores I shop at close. I don't want to make a trip for nothing to find the store close. I'm amazed at how people act like because you are still in the store that you should open up for them.
@toniganzon (48524)
• Philippines
25 Apr 13
This is very common in our place. Our family owns a store in our town. Sometimes people would wait for closing time before buying what they need. Sometimes they would even knock when it's already closed.
@sid556 (31006)
• United States
25 Apr 13
Yep...happens to me almost every single night. I am a sucker and if I know them, I will open the door. Those that slip in just prior to closing and take their sweet time...well it is just rude. I deal with them but I could write a book on how not to be a nightmare of a customer. I work 10 hour shifts and some are longer. When it is closing time, the last thing I need is some thoughtless customer who very much KNOWS when we close just meandering around. I've worked in retail for years and that is just one in a zillion annoying things that customers do.
• United States
25 Apr 13
It's rude to force a store worker to stay open. When I see the store is about to close I don't go in, period.
@lilybug (21148)
• United States
25 Apr 13
I hate that about where I work. We make an announcement at 15 minutes till closing and again at 10, 5, and AT close. People still take their sweet ole time coming to the register. We have security walk the store and check the bathrooms before we count our tills and such. The entry door gets locked at 9pm on the dot and security and the MOD (manager on duty) stand at the exit door and get people out.
@TLilly12 (1230)
• United States
25 Apr 13
I had to deal with all the time, when I worked in retail, I had just cleaned up my department, and some one wanted some seafood, I didn't give it to them either, I had but all the food away I was cleaning out the food case, and I was ready to clean my floor so I could leave and go home, when it was time for me, to get off the clock I had to go, my job was not going to pay me, for over time and someone was picking me up, so I had to be at the door, when he showed up.