Dog story in the news....

@celticeagle (119865)
Boise, Idaho
September 24, 2015 4:17am CST
About a service dog and his owner. A retired vet who had a brain injury and used a service dog was getting ready to board American Airlines for a flight to an award ceremony for him and his dog for "Service Dog of the Year". They are stopped from boarding and asked a bunch of questions as if they didn't believe the dog, Axle, was a service dog. Now the vet had called ahead of time and the airline should have been expecting him and his dog. He did get an apology from the airlines but he feels that is not enough. There needs to be a protocol developed for such situations. A registration and registration so this sort of thing does not happen again. Check out the story below.
American Airlines eventually allowed Jason Haag and service dog Axel to fly home after a gate agent allegedly accused the animal of being a fake service dog.
12 people like this
10 responses
@yukimori (9072)
• United States
24 Sep 15
You know, I really have to shake my head at how many people simply don't understand what they're legally allowed to ask. If the gate agent really did demand to know what the veteran's disability is, that individual is completely in the wrong. And then the 'apology' American Airlines issued... they're sorry for the 'confusion with the travel plans,' not the way their employee violated federal law by interrogating a passenger about his service dog. Sure makes you want to fly, doesn't it?
7 people like this
@celticeagle (119865)
• Boise, Idaho
24 Sep 15
I haven't flown in many years and I am glad I don't.
2 people like this
• Avenel, New Jersey
24 Sep 15
thats terrible! if you have the right paperwork, there should be no questions.
6 people like this
@celticeagle (119865)
• Boise, Idaho
24 Sep 15
That is the whole thing. He called ahead. At this time there is no registration or such for this and there needs to be.
2 people like this
@LadyDuck (176770)
• Switzerland
24 Sep 15
I have read the story and I agree with this Veteran, the apology is not enough. Those things should not happen.
6 people like this
@celticeagle (119865)
• Boise, Idaho
28 Sep 15
I hope they develop something that works for everyone and the airlines will treat animals better in the future.
3 people like this
@sueznewz2 (10139)
• Alicante, Spain
24 Sep 15
Its a bit much, when he's done all the paper work and followed procedure ... to get stopped.... and questioned... it's bad customer services....
6 people like this
@celticeagle (119865)
• Boise, Idaho
24 Sep 15
There needs to be a pronounced protocol set up for this situation. He called ahead and they knew he was coming with the dog.
2 people like this
@jaboUK (55052)
• United Kingdom
24 Sep 15
That's awful. The airline acted despicably and need a lesson in customer relations.
4 people like this
@celticeagle (119865)
• Boise, Idaho
28 Sep 15
Yes, they sure do. It's ridiculous. And a mere apology doesn't cut it.
3 people like this
@simone10 (21647)
• Louisville, Kentucky
27 Sep 15
I agree that an apology is not enough. It doesn't stop it from happening to someone else.
3 people like this
@celticeagle (119865)
• Boise, Idaho
28 Sep 15
Yep. A protocol needs to developed that makes sense for the future.
3 people like this
@bunnybon7 (37425)
• Holiday, Florida
25 Sep 15
i said the same when Johny Depp had all that trouble over his dogs
3 people like this
@celticeagle (119865)
• Boise, Idaho
28 Sep 15
I hadn't heard of that.
1 person likes this
@Butchcass4 (6027)
• United States
24 Sep 15
Where's the respect for the disabled We should go out of our way for people who obviously have a difficult time as it is. They should be ashamed treating them that way.
2 people like this
@celticeagle (119865)
• Boise, Idaho
28 Sep 15
I hope they get a public reprimand. Dog and man should neither have been treated that way. He called ahead, made them aware. Ugh!
2 people like this
• United States
24 Sep 15
This is appalling treatment that vet got.
2 people like this
@celticeagle (119865)
• Boise, Idaho
28 Sep 15
Vet and his dog. The dog was up for an award.
1 person likes this
@sugartoes (42657)
• Greencastle, Indiana
29 Dec 15
see I heard the story, & what I don't understand is he HAD all but 1 I D for the dog & what they NEEDED to do was to call his C O or the post he was from, I'm sure he had all the records he needed for him & the dog to Board a plain to be where he was right? then what the FLIP was the problem on why he couldn't boad the plain to get BACK, that makes no sense to me I bet they lost a lot of $ off that one if not they should have that's just NOT RIIGHT ! !
1 person likes this
@celticeagle (119865)
• Boise, Idaho
29 Dec 15
He had done all the needed stuff before hand. The airline wasn't doing its job.
1 person likes this
@sugartoes (42657)
• Greencastle, Indiana
29 Dec 15
@celticeagle that just puts a black eye on the company & the airport.