Dog story in the news....
September 24, 2015 4:17am CST
About a service dog and his owner. A retired vet who had a brain injury and used a service dog was getting ready to board American Airlines for a flight to an award ceremony for him and his dog for "Service Dog of the Year". They are stopped from boarding and asked a bunch of questions as if they didn't believe the dog, Axle, was a service dog. Now the vet had called ahead of time and the airline should have been expecting him and his dog. He did get an apology from the airlines but he feels that is not enough. There needs to be a protocol developed for such situations. A registration and registration so this sort of thing does not happen again. Check out the story below.
American Airlines eventually allowed Jason Haag and service dog Axel to fly home after a gate agent allegedly accused the animal of being a fake service dog.
12 people like this
• United States
24 Sep 15
You know, I really have to shake my head at how many people simply don't understand what they're legally allowed to ask. If the gate agent really did demand to know what the veteran's disability is, that individual is completely in the wrong. And then the 'apology' American Airlines issued... they're sorry for the 'confusion with the travel plans,' not the way their employee violated federal law by interrogating a passenger about his service dog. Sure makes you want to fly, doesn't it?
7 people like this
• Greencastle, Indiana
29 Dec 15
see I heard the story, & what I don't understand is he HAD all but 1 I D for the dog & what they NEEDED to do was to call his C O or the post he was from, I'm sure he had all the records he needed for him & the dog to Board a plain to be where he was right? then what the FLIP was the problem on why he couldn't boad the plain to get BACK, that makes no sense to me I bet they lost a lot of $ off that one if not they should have that's just NOT RIIGHT ! !