Customer Is Always Right

@wiLLmaH (8167)
Singapore, Singapore
October 20, 2015 2:14am CST
We are service oriented company and the clients are requesting for me to handle their accounts. Why? Because for me, they are always right. For my 10 years in this industry, no one shouts at me and point finger that it is my fault or my company’s fault. How to do that? Every time the tension arises and client at the other line and telling me tales, I am at the other side, listening and thinking “What if I am in their shoes”. And on that I calmly take the issue from there and will solve it for them. Well, I hope you this discussion will help your day to day in facing your clients.
23 people like this
26 responses
• Preston, England
20 Oct 15
While company policy should always be to see the customer as right there are some dreadful customers out there, rude argumentative, convinced they deserve a cheaper deal than everyone else, expecting preferential treatment, etc.
3 people like this
@wiLLmaH (8167)
• Singapore, Singapore
20 Oct 15
We can't avoid people like that in any business or job we will have. Great thing we have a very good boss that talks to them if the issue gets out of hand. They always tell to go to our competitors. Well they did and after few months they are begging our manager to take again their account. haha!
1 person likes this
• Preston, England
20 Oct 15
@wiLLmaH That is a good system of customer relations to use
1 person likes this
@wiLLmaH (8167)
• Singapore, Singapore
20 Oct 15
@arthurchappell Yep! The company sees to protect us, the employees. The owner loves us than the customer... I think. haha!
1 person likes this
@LadyDuck (118731)
• Switzerland
20 Oct 15
It is true, the customers are always right, even when they are not. I am sure that sometimes you need a lot of patience not to argue.
2 people like this
@wiLLmaH (8167)
• Singapore, Singapore
20 Oct 15
A big bucket full of patience. :)
@LadyDuck (118731)
• Switzerland
21 Oct 15
1 person likes this
@SIMPLYD (74911)
• Philippines
20 Oct 15
Yes, we should always treat them like VIP . That's how to keep them coming back to have our services .
2 people like this
@wiLLmaH (8167)
• Singapore, Singapore
20 Oct 15
Because if not, another company will welcome them with open arms.
2 people like this
@SIMPLYD (74911)
• Philippines
20 Oct 15
@wiLLmaH Precisely , my dear.
1 person likes this
@garymarsh6 (12100)
• United Kingdom
20 Oct 15
I do not agree that the customer is always right especially when I have seen some customers abusing shop assistants and being really rude to them. I don't know how they can put up with such rudeness sometimes! I would not!
2 people like this
@wiLLmaH (8167)
• Singapore, Singapore
21 Oct 15
One time, while on the phone I cried because the customer drop the *F* word. Well, my manager took the phone from me and telling that they do not have the right to scold us. My bosses are the best.
@suziecat7 (3462)
• Asheville, North Carolina
20 Oct 15
You are more patient than me. I work in a customer service position and sometimes the customer is not always right. So we placate and try to please but it isn't easy. I believe some folks go out of their way to test the patience of those who serve them.
2 people like this
@wiLLmaH (8167)
• Singapore, Singapore
21 Oct 15
Are they? Because we always admits that it is our fault. Haha! Maybe that is why they loves us.
• Canada
20 Oct 15
You must be a delight to hear at the other end of the phone.
2 people like this
@wiLLmaH (8167)
• Singapore, Singapore
21 Oct 15
That is what always telling me. How they can shout at me if they will hear a very calm voice that understand their side. Haha!
@amnabas (9858)
• Karachi, Pakistan
20 Oct 15
It's great to respond politely rather than to be rude.
2 people like this
@wiLLmaH (8167)
• Singapore, Singapore
20 Oct 15
You are right. But sometimes if the words are not acceptable, pass the call to higher authority.. The Manager. Haha!
1 person likes this
• Thiruvananthapuram, India
20 Oct 15
Haha yes for such a company, customer is their king and they have to behave polite as i know you do
1 person likes this
@wiLLmaH (8167)
• Singapore, Singapore
20 Oct 15
By hook or by crook they must be treated as such. Haha
1 person likes this
• Thiruvananthapuram, India
20 Oct 15
@wiLLmaH Lol! i loved that word. haha Wass up how are you and hows your day.
1 person likes this
@wiLLmaH (8167)
• Singapore, Singapore
21 Oct 15
@rahulvsmokiee I am quite good. I am looking for you on some of the posts my dear friend. haha!
1 person likes this
@DianneN (57344)
• United States
21 Oct 15
I had summer jobs working in retail. The customer is always right, even if he/she isn't. I always looked at it from their perspective, even if they weren't polite.
1 person likes this
@wiLLmaH (8167)
• Singapore, Singapore
21 Oct 15
If we are putting ourselves in their situation we can easily understand their grievances.. That is the best way to have a great customer service.
1 person likes this
@DianneN (57344)
• United States
21 Oct 15
@wiLLmaH Keep up the good work and many kindnesses.
1 person likes this
@wiLLmaH (8167)
• Singapore, Singapore
21 Oct 15
You too Ms @DianneN! Have a great day ahead.
• Philippines
20 Oct 15
I know. Customer is right. Like you, I am also working for the customers. The least I like about them is that they are too demanding. I have customers who are demanding. It's like they will always get what they need no matter what. Not mentioning that sometimes we already offer free service to them. Frustrating sometimes.
1 person likes this
@wiLLmaH (8167)
• Singapore, Singapore
21 Oct 15
That is taking advantage. You will encounter some people like that.
1 person likes this
• Philippines
21 Oct 15
@wiLLmaH The only thing you can do in this situation is be upfront. Honesty is best to manage the expectation of the customer.
1 person likes this
@wiLLmaH (8167)
• Singapore, Singapore
21 Oct 15
@jvincent_129 That is so true! :)
1 person likes this
@gudheart (12804)
20 Oct 15
Good point. I have the same sort of issue only I rarely sympathise with my clients because they miss payments towards their credit cards for silly reasons like going on holiday or forgot!
1 person likes this
@wiLLmaH (8167)
• Singapore, Singapore
20 Oct 15
You are working in a bank?
1 person likes this
@gudheart (12804)
20 Oct 15
@wiLLmaH No work in finance and credit control.
1 person likes this
@wiLLmaH (8167)
• Singapore, Singapore
20 Oct 15
@gudheart are you the one who calls to settle their payments?
@kumako (61)
• Singapore, Singapore
21 Oct 15
In my line of work, we have 2 rules. Rule #1: The customer is always right Rule #2: If the customer is wrong, see Rule #1 I have people shouting at me on the phone when I do my cold calling, slam the phone on me, I have people who would be really sarcastic....we are also taught to smile when we talk on the phone coz the other party can "hear" our facial expression. But with all the shouting and slamming, it's not easy to smile. Just need to push hard...I guess after awhile, the smile comes naturally. My consolation comes when at the end of the day, my clients thank me for the help I rendered and even suggesting that I should join their company :)
1 person likes this
@wiLLmaH (8167)
• Singapore, Singapore
21 Oct 15
"we are also taught to smile when we talk on the phone coz the other party can "hear" our facial expression." - Will try this. Thanks for the information.
@DeborahDiane (15885)
• Laguna Woods, California
20 Oct 15
Good customer service always works out for the best. Customers will come back.
1 person likes this
@wiLLmaH (8167)
• Singapore, Singapore
21 Oct 15
They do Ms @DeborahDiane!
• Quezon City, Philippines
20 Oct 15
I agree with the staement, " Customer is Always Right".
1 person likes this
@wiLLmaH (8167)
• Singapore, Singapore
21 Oct 15
Are you also in a customer oriented company?
@antonbunot (9370)
• Calgary, Alberta
20 Oct 15
Customer is always right means - - we should never argue with customers even if they are wrong. When they start yelling, we respond nicely and never raise our voices. Otherwise, we keep losing customers.
1 person likes this
@wiLLmaH (8167)
• Singapore, Singapore
21 Oct 15
I agree with you sir.
@Tita417 (1250)
• Cagayan De Oro, Philippines
20 Oct 15
I sure want to think of it that way but the sales person has the right to express himself too if there was a wrong presentation or wrong transaction. To apologize is the best way to win the client but to accept everything that she says is not also right especially if she's been saying ugly words at you.Expressing yourself in a nice way would be fine
1 person likes this
@wiLLmaH (8167)
• Singapore, Singapore
21 Oct 15
If the situation is really crossed our line, the managers steps in. Id we are angels, they are the opposite. And they do not dare to talk to them. Haha!
1 person likes this
@Macarrosel (7641)
• Philippines
20 Oct 15
Yeah, they are always right even though some of them are rude.
1 person likes this
@wiLLmaH (8167)
• Singapore, Singapore
20 Oct 15
Most specially if they don't get what they want. Haha!
@marlina (60930)
• Canada
20 Oct 15
It can't be easy to deal with difficult customers.
1 person likes this
@wiLLmaH (8167)
• Singapore, Singapore
20 Oct 15
But there is no rude customer that will hear a very sweet and smiling voice. ;)
@salonga (27969)
• Philippines
20 Oct 15
You are perfectly fitted for a service oriented company. I admire you! I have not much patience especially when I know the person is not really right lol so I can't be in customer service company.
1 person likes this
@wiLLmaH (8167)
• Singapore, Singapore
20 Oct 15
It is a skill that you can master I think. Haha! I do not like product oriented company. If there is a defect you need to take again and replace a new unlike in service offering business, you can apologize and tell them that it won't happen next time. :)
@sofssu (14742)
21 Oct 15
I like your attitude I wish everyone on the other side of the line treated the customer like you do.
1 person likes this