Getting Something for Nothing

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I'm a firm believer that if something's not right, you should let someone know. If you buy something and it's not what you expected or what you paid for, you're doing a favour to the seller if you let them know. So I give feedback whenever that happens. I wrote recently about my home delivery of cat food, noodles and stock cubes. Thanks to everybody who commented on it. Today I had a look at the invoice that came with all the food and realised that something wasn't quite right. The retailer, Tesco, had done some so-called substitutions. They had swapped 4 big boxes of cat food for 12 smaller ones. But when I stopped to think about it, I realised they'd got the maths wrong. 4 boxes of 40 sachets is 160 sachets. 12 boxes of 12 sachets is just 144. My poor starving kitties were short 16 sachets. Further down the invoice I noticed that for some strange reason they'd knocked a further £6 off the bill which seemed to be something to do with the 12 packs but it wasn't clear what and it actually made them slightly cheaper than they should have been. So I decided to call the customer services line and tell them I was short 16 sachets. I didn't moan, I didn't grumble, I just spelt out the maths and the operator instantly offered to knock £9 (the cost of a 40 pack) off the bill in compensation. I didn't even ask. I wasn't even looking for any kind of monetary pay back. I just wanted to draw their attention to the numbers. Admittedly I might have said something like "How am I going to explain this to my three little kitties when those final 16 sachets are missing?" She laughed and processed the repayment and said she'd raise the issue that substitutions needed to be for the same number of items and they'd take more care next time.