Scottish Power are so unbelievably useless that words almost fail me

@Fleura (7191)
United Kingdom
January 7, 2016 5:53pm CST
I know I’ve written about this a couple of times before but this customer service is just so bad it is hard to believe. I don’t want to go on too long so to cut a long story short: My Dad owned a small cottage and Scottish Power supplied the electricity. My Dad died 18 months ago. The cottage was sold in March last year. I have written to Scottish Power several times to tell them all this and have sent them (by registered post) the letters, all details of the property, the supply and my details. I’ve also telephoned them several times and contacted them through their web-site. Nevertheless they still insisted on writing to Dad at his old address and sending bills. On Dec 3rd I received an email which said “Firstly please accept my sincere apologies for the delay in responding to you. We have closed the above issue related to Unique Reference Number 8004970009. If you have any issue related to account, kindly contact us again with your enquiry in order that we can assist you in further.” I didn’t really know what that meant but I hoped it meant they had got the message. But sadly no – Dad just received another bill for the period ending Dec 31st. I don’t know whether to just laugh and throw it on the fire, or to find out where the Chief Executive lives and go round there and personally shove a copy of the death certificate and bill of sale down his throat. So to anyone who is thinking of having anything at all to do with Scottish Power – DO NOT TOUCH THEM!!!! I certainly won’t ever have anything to do with them again. Incidentally we get our electricity from Good Energy and they seem to provide the service that would be expected. All rights reserved. © Text copyright Fleur 2016.
7 people like this
6 responses
@WorDazza (10106)
• Manchester, England
8 Jan 16
I'm sure if you look hard enough (maybe not even too hard) you'll find similar complaints from Good Energy customers. Nobody gives good customer service these days because they know they are all as bad as each other and no matter how many disgruntled customers a company loses they know they will pick up a similar number of equally disgruntled customers from their competitors.
1 person likes this
@Fleura (7191)
• United Kingdom
8 Jan 16
They received the top customer service award from Which for several years in a row, but you're right, having searched online I did find some very bad reviews for them too. Obviously we should all generate our own. Our own electricity I mean, not our own reviews!
1 person likes this
@WorDazza (10106)
• Manchester, England
8 Jan 16
@Fleura One of the problems a lot of companies suffer from is that people tend to only post reviews when they've had a bad experience. I suppose you have to put it into some sort of context in terms of number of bad reviews versus total number of customers.
1 person likes this
@jaboUK (53924)
• United Kingdom
8 Jan 16
We use Southern Electric and have had no problem. I hope you manage to sort all this out - have you actually been able to talk to a real person about it, or is it all automated?
1 person likes this
@Fleura (7191)
• United Kingdom
8 Jan 16
I telephoned a few times, 2 or three times they 'transferred' me to someone else and I was then cut off, and another 2 times I was actually transferred to someone who was supposed to be able to deal with it and they then told me that they didn't understand how pre-pay meters work so they couldn't help. The problem with trying to speak to someone is for one thing that it takes so much time hanging on the phone, and for another that you have no record of who said what.
1 person likes this
@jaboUK (53924)
• United Kingdom
8 Jan 16
@Fleura Oh yes, I understand. What a mess up the whole thing is.
@Morleyhunt (19750)
• Canada
7 Jan 16
Sounds like our attempts to change our address with a credit card company. Six months after the move and our initial attempt, the bills were still going to our old house.
1 person likes this
@Fleura (7191)
• United Kingdom
8 Jan 16
It would be fine if that meant you didn't have to pay the bills : ) I wonder whether the new owners of the cottage have been enjoying free electricity all this time?
1 person likes this
@Morleyhunt (19750)
• Canada
8 Jan 16
@Fleura Bon, they still wanted their money.
1 person likes this
@Asylum (48281)
• Manchester, England
8 Jan 16
I have been with Scottish Power for a while now and have had no issues, but of course I am still alive.
1 person likes this
@Fleura (7191)
• United Kingdom
8 Jan 16
As long as the only thing they need to do is accept your money, they don't seem to have any problems : )
1 person likes this
@LadyDuck (157243)
• Switzerland
8 Jan 16
If there is someone living in the cottage, it's their problem. Throw everything to the fire and forget about them, at most they will stop the service, it's what you want!
1 person likes this
• United States
8 Jan 16
That is inconceivable to be so callous, cold and downright inefficient. RIP you Dad sorry for your loss friend.