Not going there again.
February 15, 2016 7:08am CST
The service crew asked me if i could wait 20 minutes for our order, I said yes. Then sat down. Twenty minutes had passed and no noodles has been delivered, I decided to ask the cashier if she missed our noodles, then told me to wait again for 10 minutes. The place we have gone for snack was a fastfood restaurant, but the food they offer seems to be not living with the term fast food. What we can do with the slowness? We have chosen to just wait, because arguing with the crew or the staff is not our forte. But instead, we've decided not to go there again. And it was not just us who had made a follow up on our order, an old lady even get mad and cancelled their order. The twenty minutes of waiting is too long, because what we just have is a rice noodles, with sauce and shrimps, dried fish (locally known as "palabok"), it is not that much. Oh well, the fast food resto is really known for its slow service. have you ever had the same experience?
11 people like this
15 Feb 16
I had experienced something much worse. They had given us the menu but 30 minutes had passed and no one would like to take our order. We decided to leave after that but before leaving, I decided to voice out my anger (a very few times that I have done it, LOL) and the staff were shocked. I told them to assist their customers and not just let them wait for nothing. And usually, if asked if I am willing to wait for more than 10 minutes in a fastfood, I just change my order or go to another store.
• United States
16 Feb 16
I have not waited that long without a follow up complaint to the corporation. Get the 1-800 number or go to the company website and complain. My wife did that with McDonald's and she got a envelope with lots of free stuff and they had a new crew and management.