Frustration with Automated Answering Service

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Today something happened to me that has never happened to me before. UPS delivered the wrong package. I found a number for costumer service at the local distribution center. I called it. It just rang and rang and rang. Finally I got a busy signal. So then I called a local UPS store and got a 1-800 number. I called and got an automated answering service. The automated service had me say what best fit my problem. None of the things best fit my problem so I said, “delivery.” It asked for the tracking number. When I gave the number, it told me my package was delivered. Then it asked if it was damaged. I said, “No.” Then it asked me something else that was way off the mark that got me so frustrated that I just hung up. (I was so frustrated I forgot what it asked.) Then I remembered someone told me if I called anywhere, got an automated answering service and wanted to talk to someone to not say anything. So I called the number and didn’t say anything. It asked me three times the same questions telling me it did not hear what my answer. Then it asked me to push the number that coincided with the question it was asking. I ignored it. Finally it said if I wanted to talk to an agent to push 0. I pushed 0. It asked if everything was okay with my package. I said, “No.” It told me, “Sorry.” Then It said if I wanted to talk to an agent to stay on the line. Finally I got an agent on the phone. I told him the problem. After waiting for a bit while he checked something he said he would call me back within an hour. I got a call from a local number asking for me. I was told they would contact the driver and see what happened and see if the driver could swing back by and take care of it. My package was apparently delivered to someone else. The driver came and took the package, went to where he delivered my package, switched it and returned with my package. I told the driver my biggest problem with the whole thing was trying to tell someone I got the wrong package. He tended to agree with me. What surprised me most is there being no questions asked about receiving the wrong package. With all the packages UPS delivers, you know this has to happen more than once in a while, so why is UPS so certain it won’t happen that they don’t even give us an opportunity to have that in one of their questions? After all this I remembered someone else told me if I got an automated answering service and wanted to talk to someone, just push 0 and an operator would answer. I’ll have to remember that and try it next time I find myself having the same dilemma.