Staples has Poor Customer Service (cs) Representatives!

United States
March 5, 2016 12:15am CST
It took "4" cs representatives from Staples to finally assist me & resolve my problem. I emailed Staples cs instead of calling because I don't want to waste time on the phone waiting. Problem: My Staples Reward Account showed that I did not reach $30 in ink purchases so I cannot receive $2 back per recycled ink cartridges (max of 10 a month). And I recycled 10 ink cartridges that month = $20 Staples Reward. When I e-mailed the reps - I showed them proof of my online purchases of ink along with my recent receipt showing I exceeding $30! Yet, 3 of the "online" customer service representatives definitely could not add math or something & said I don't quality and those 10 ink cartridges I recycled will earn me $0. Finally, the 4th representative apologized for the 3 ahead assisting me & added $20 into my account which just came in yesterday. Seriously? No wonder why Staples is going out of business. More about Staples Rewards (free to join) you can get up 5% back in rewards on everything, free shipping when you spend over $14.99, $2 back in rewards per recycled ink - minimum purchase of $30 required within 180 days, and on going coupons/promotions emailed to you! Have you ever experienced such frustration where something so easy should not involve so many people?
9 people like this
10 responses
@celticeagle (117680)
• Boise, Idaho
5 Mar 16
This reward program sounds great for those who would have reason to utilize it. It has been my experience with a couple different companies I have had reason to work with recently that each person you speak to does things totally differently. That seems weird to me. I worked in cs for many years and that isn't how we worked and seems like good reason for a company to go out of business. I can't imagine a group of customer service reps all doing their job differently. Plus the idiocy that you have described here.
1 person likes this
• United States
5 Mar 16
I never worked in customer service but I can see some situations being frustrating - but there shouldn't be a need to have inconsistent responses especially when it is something so straight forward. It took 4 representatives to finally resolve my problem.. I am glad it is now resolved though!
1 person likes this
@celticeagle (117680)
• Boise, Idaho
5 Mar 16
@infatuatedbby ...I can see one rep needing to get a code or some info from a manager but that is all that there should have been.
1 person likes this
• United States
5 Mar 16
@celticeagle Agreed - it shouldn't take the 4th one to apologize for the reps ahead.
1 person likes this
@teamfreak16 (40875)
• Colorado Springs, Colorado
5 Mar 16
Yes. Every time we dealt with Comcast, we'd get four different answers every call. Once, two different rep 's confirmed that we had a service call, only to find out from a supervisor that there was no service call scheduled.
1 person likes this
• United States
5 Mar 16
I hate when that happens. I had an incident where I called AT&T for a quote upgrading my family plan. They gave me a quote on x amount of dollars and said it will not exceed a certain amount. When I got the bill, it was a $50 inflation to what they quoted. I called back, they said the sales associate made a mistake........ It was a headache but resolved after all.
1 person likes this
@teamfreak16 (40875)
• Colorado Springs, Colorado
5 Mar 16
@infatuatedbby - I worked in call centers when I lived in Denver. I always hated getting that call where I had to fix someone's incompetence.
1 person likes this
@scheng1 (24807)
• Singapore
6 Mar 16
I think those cs are so lowly paid that they just do not care. They just want to have an easy day, and do nothing at all for anyone.
1 person likes this
• United States
7 Mar 16
Yeah probably which is why it took 4 people to get my problem resolved.
@jstory07 (66067)
• Roseburg, Oregon
6 Mar 16
I hope it is all figured out now and you will not have any more problems.
1 person likes this
• United States
6 Mar 16
Yes - all figured out. I received my $20 rewards in my account and I hope to not encounter anymore problems with Staples also - thank you!
@sharon6345 (121566)
• United States
5 Mar 16
I never at the current time. I should join a program like that.
1 person likes this
• United States
5 Mar 16
I love joining reward programs that are free and has lots of benefits. If you spend $30 within 180 days for INK. Each month you can recycle ink up to 10 times and get $2 each from it. And whats even better is Staples price matches any other competitors.
@TRBRocks420 (75502)
• Banks, Oregon
5 Mar 16
Yes, basically any time I go to Wal-Mart they also have pretty poor customer service most of the time. I once waited a half hour at the jewelry counter and, still no one came lol.
1 person likes this
• United States
5 Mar 16
That happened to me the other day.. I was standing by the purse section waiting for assistance at the department store.. No one came. Then a security guard that works for the department store heard me go - Is there no one working here or what and went to go ask a sales associate to help me.
1 person likes this
@DianneN (76157)
• United States
5 Mar 16
Yes, and with Staples!!!!
1 person likes this
@LadyDuck (152111)
• Switzerland
5 Mar 16
Not with Staples, because they are not present in our country, but I had similar experiences.
1 person likes this
• Philippines
5 Mar 16
they probably got hired on the spot with much additional training when it comes to these promos. the one who helped you may have been a veteran already.
1 person likes this
@Ladypeace (2063)
• Singapore
5 Mar 16
I've not met with bad customer service with a store but in a restaurant yes. Once I was made to wait for an hour for my meal. I checked with them once every 20 minutes as it was rush hour. At the one hour mark I was given a free soup and cake. I used to frequent that place until that faithful incident and I've never went back ever since.
• United States
5 Mar 16
I haven't had that bad of service for food before, he-he. One hour for food to come out was quite the wait. I hope you weren't that hungry that day too! If they knew it'd be a delay they should tell you instead of you asking them every 20 mins and offer you something before that so you don't sit there hungry
1 person likes this