Internet Saga Part 2

@maezee (31510)
United States
March 23, 2016 3:18pm CST
So my internet has been out completely for literally the last month even though I have prepaid for the service up until October. I finally was able to get someone out yesterday, and the poor tech spent 3 1/2 hours trying different spots in the house to put the modem to try and get a signal. Was a total fail in the end, sad for me. Now today they are going to come out and see if a satellite on top of the house will pick up signal. I sure hope so. Feels like adding insult to injury that I waste my afternoon AND the internet still wont work. Crossing my fingers thoigh. Its a smallish local and very cheap company which I would totally prefer over a big box company like Comcast. Now I am waiting for the tech to show up again... Anyone else having internet difficulties?
4 people like this
3 responses
@Asylum (48283)
• Manchester, England
23 Mar 16
I am confused as to what the problem actually is. Internet connection is usually supplied to the home via the telephone line or cable, so how can the modem location be relevant?
@maezee (31510)
• United States
23 Mar 16
I am not quite sure. But its not cable internet. This compay works in satelite only. So a signal is important?
1 person likes this
@Asylum (48283)
• Manchester, England
23 Mar 16
@maezee How is the Internet signal supplied to the router?
@maezee (31510)
• United States
24 Mar 16
@Asylum its all done by signal. There are no cables and essentially no router. Just a modem. I guess similar to having a secured wifi? So if it gets no signal you are out of luck. At least that is how they explained it to me i think..
1 person likes this
@rina110383 (24145)
23 Mar 16
I hope internet connection will be restored soon in your house. I'm not having any internet connection issues lately.
@maezee (31510)
• United States
24 Mar 16
Thanks. The installation guy never showed up, called or emailed. Super disappointed.
1 person likes this
@TRBRocks420 (73599)
• Banks, Oregon
23 Mar 16
Hope they get everything fixed and, yes mine was out for 4 days not to long ago.
@maezee (31510)
• United States
23 Mar 16
Did it come back up? Are you satelite or cable or fiber optic? I have been waiting so long I think I have given up. Ha