Not A Happy Camper

@marlina (74867)
Canada
May 20, 2016 7:14am CST
I am not a happy camper right now as I have to go out again to solve a problem that the electricity company has created. All their doing and they want us to pay a fee for their own mistake. I have been trying to solve this since yesterday and this morning I am going in person to talk to a "human being" and make them see that they are the ones doing the wrong thing, not us. I hope that they will finally understand as I am getting pretty annoyed with them. What a waste of time!
39 people like this
46 responses
@just4him (120299)
• Green Bay, Wisconsin
20 May 16
I hope it works out for you.
10 people like this
@toniganzon (51666)
• Philippines
20 May 16
That really is so annoying. I never had problems with electric companies, but I have problems with phone companies.
6 people like this
@marlina (74867)
• Canada
20 May 16
Not good when this is happening.
1 person likes this
@toniganzon (51666)
• Philippines
20 May 16
@marlina Right because we have the burden of proof of showing them they have made a mistake. And then we have to wait.
1 person likes this
21 May 16
Same... phone companies are really annoying sometimes and just create more problems.
1 person likes this
@topffer (34606)
• France
20 May 16
I wish you good luck. I needed several hours to have a human being responding for a line repair after a storm. And the first one hanged up the phone.
4 people like this
@marlina (74867)
• Canada
20 May 16
I wonder why he hung up the phone?
1 person likes this
@topffer (34606)
• France
20 May 16
@marlina I think they were overwhelmed by the calls. I managed to have them really only the day after during the morning and they sent a team to repair during the afternoon. The team told me that they had 2000 houses without electricity after the storm, and I have been without electricity only 24 hours : it was not that bad.
1 person likes this
@marlina (74867)
• Canada
20 May 16
@topffer I see!
1 person likes this
@Marcyaz (35651)
• United States
20 May 16
Oh I hate when you can't get to a live person on the phone. When you go make sure you have all your facts straight and bring any revelant imformation with you as you need to show your proof of what you are saying.
3 people like this
@marlina (74867)
• Canada
20 May 16
I had all the information and explained to them. Fixed it.
1 person likes this
@Marcyaz (35651)
• United States
20 May 16
@marlina Good you could show them and now it is fixed, good job.
2 people like this
@Daljinder (21703)
• India
20 May 16
Hopefully you will be able to make them understand
2 people like this
@marlina (74867)
• Canada
20 May 16
Did it!
1 person likes this
@tushky7 (165)
• Mumbai, India
21 May 16
@marlina great work !
2 people like this
@marlina (74867)
• Canada
21 May 16
@tushky7 Thanks, I thought so!
2 people like this
• United States
20 May 16
It's not easy to fight 'city hall' as the saying goes, but good luck!
2 people like this
@marlina (74867)
• Canada
20 May 16
My common sense made them understand.
@paigea (22420)
• Canada
21 May 16
@marlina Wow! ! you got them to understand!
1 person likes this
@marlina (74867)
• Canada
21 May 16
@paigea Yes, I am pretty proud of myself.
1 person likes this
• United States
20 May 16
Wow what did the electric company do ??? if you don't mind me asking . . .
2 people like this
@marlina (74867)
• Canada
20 May 16
I'd rather not go into that. But the problem has been solved.
2 people like this
• United States
20 May 16
@marlina kay fair enough, glad it is behind you-- have a better rest of your day
1 person likes this
@celticeagle (118587)
• Boise, Idaho
20 May 16
Not a waste of time if you are able to get through to them. Good luck!
2 people like this
@marlina (74867)
• Canada
20 May 16
I was able to fix the problem.
1 person likes this
@celticeagle (118587)
• Boise, Idaho
22 May 16
@marlina ...That's good.
@Susan2015 (21024)
• United States
20 May 16
Why should you pay a fee if it's their fault? That sounds like our company here in Michigan.
2 people like this
@marlina (74867)
• Canada
20 May 16
I know what you mean!
@Corbin5 (109537)
• United States
20 May 16
Yes, sometimes going in person gets much better results. Wishing you the best of luck with this problem!
1 person likes this
@marlina (74867)
• Canada
20 May 16
My little visit paid off. I finally convinced them that I wasn't at fault here. They fixed the problem and they agree not to charge us the $18.50 charge.
1 person likes this
@Corbin5 (109537)
• United States
21 May 16
@marlina So glad to hear this! Success!
1 person likes this
@marlina (74867)
• Canada
21 May 16
@Corbin5 Success is so sweet.
1 person likes this
@LeaPea2417 (21077)
• Toccoa, Georgia
21 May 16
I am sorry that happened. I hope it was all corrected by the management.
1 person likes this
@marlina (74867)
• Canada
21 May 16
It was only corrected because I gave them hell.
1 person likes this
@LeaPea2417 (21077)
• Toccoa, Georgia
21 May 16
@marlina That is good that you were firm about it.
1 person likes this
@CRK109 (14459)
• United States
20 May 16
What happened?
1 person likes this
@marlina (74867)
• Canada
20 May 16
Too long to get into that, but it is solved but I sure wasted a lot of hours for it.
1 person likes this
@CRK109 (14459)
• United States
20 May 16
@marlina Fair enough! I'm glad it's over with.
@dwstory (1114)
• Roseburg, Oregon
22 May 16
I hope you get it all worked out in your favor.
1 person likes this
@marlina (74867)
• Canada
22 May 16
Thanks, it is fixed now.
@BettyB (4220)
• Summerville, South Carolina
21 May 16
I hope you get the problem solved.
1 person likes this
@marlina (74867)
• Canada
21 May 16
Yes, I did get the problem solved, thanks.
@tushky7 (165)
• Mumbai, India
21 May 16
@marlina just go once again and then also they wont get u then change the way of making them undarstand it. #MakeYourOwnWay
1 person likes this
@marlina (74867)
• Canada
21 May 16
That is exactly what I did and it worked.
1 person likes this
@Juliaacv (31292)
• Canada
20 May 16
I hope that you were successful in reaching someone that was both a live human and who could help out.
1 person likes this
@marlina (74867)
• Canada
20 May 16
Yes, I had the problem solved. Proud of myself.
1 person likes this
@mom210 (6788)
• Atlanta, Georgia
20 May 16
This kind of thing makes me crazy and is so frustrating
1 person likes this
@marlina (74867)
• Canada
20 May 16
It is very frustrating.
1 person likes this
@amadeo (67699)
• United States
20 May 16
this is very annoying there
1 person likes this
@marlina (74867)
• Canada
20 May 16
Finally, thanks to my insistence and showing them that I was right, they finally fixed the problem.
@Ronrybs (7392)
• London, England
20 May 16
I had one of those a few years back. Took a week to sort out, hope you fair better
1 person likes this
@marlina (74867)
• Canada
20 May 16
It took me 4 different persons to talk to + my own bank manager. Solved.
1 person likes this
• United States
20 May 16
Hope you have good luck if you deal with a human & can get your problem sorted out
1 person likes this
@marlina (74867)
• Canada
20 May 16
Did it!