Diary Thursday 7th July 2016

Tweet

My second day on the new job proved to be a mixture of tedium and nightmare. I arrived in plenty of time expecting some basic training but with the other new starters I was put right on duty calling customers with a very badly written script. After about thirty minutes we got a briefing off a boss who so far has been sweetness and light – she was the interviewer who gave me the job. She ranted that failure to sell yesterday by most of the staff meant we were all crap, and even threatened to start smashing phones. It was incredibly disheartening for a team boosting pep-talk. After about an hour on the job and no sales in sight three of us were selected for additional duties adding calls to customers believed to be turning their small businesses into limited companies. We were given few clues and about 5 minutes training on this. The customers I phoned about it said no and a few insisted on being removed from the dialler though I have no means to remove them as the diallers have no monitors attached suggesting the call centre is being run on the cheap. None of the other lads achieved these sales either. After an eternity my shift ended. I bought some new clothes in Manchester on the way home and arrived at the house to find my Amazon ordered tarot cards had arrived – I love the designs on tarot cards and use them in creating stories rather than for fortune telling. Arthur Chappell