Had to put the steamroller in gear earlier today...
By Joliet Jake
August 4, 2016 11:14am CST
If you guys think I am mean on here sometimes, just be glad you aren't on the receiving end of phone calls from me at times. I kind of feel sorry for the person, in a way...but when I say 'I want to speak to your supervisor' what I am really saying is I WANT TO SPEAK TO YOUR SUPERVISOR. And when I have to talk over you three times to get that message across...well, by the third time, the steamroller has been engaged. I'm not going to go into detail (this is a discussion, not a 36,957 page novel, and if I got going, well...) but telling me you can't give me particular information that I need to resolve a problem YOU (or your company) started is not the way to my heart. Yes, I got the supervisor. And after switching the steamroller into second gear, I got the information. Sure...it ended up being a 45 minute phone call, I was placed on hold 'for a couple minutes' several times, but I got what I was looking for...which ended up throwing me into even worse conniptions. But that is a tale for another time. The battle is still raging....but it looks like the opposition has gone into full retreat.
12 people like this
• New Zealand
5 Aug 16
Sometimes you just have to stand your ground. I've done that a couple of times lately and managed to get money refunded when previously I would have let it go and just worn the expense. I must admit it has been satisfying getting things resolved.
• Centralia, Missouri
5 Aug 16
well, all I can say is some companies, like certain departments at mine, the supervisor is worthless. you could ask to speak to an escalation specialist, or whoever they transfer to with more experience and power to get things done, I suppose, heh
4 Aug 16
I hated answering the phones in a call centre. If someone asked for a supervisor we were in trouble if we didn't try to talk the customer out of that course of action. I much preferred it where, if the customer demanded to speak over our heads that's what they got as immediately as possible. Talking a customer out of it rarely went well.
4 Aug 16
I think it's the supervisor's fault anyway. I bet they're like "nah, you keep on talking, I have to finish my coffee". And then again "no, I hired you to deal with customers, just do your job or you'll be fired". So much pressure, poor operators. Glad your stubborness is winning, by the way.