You dropped my onion rings! Not worth $35 for burgers!

United States
January 5, 2017 2:04am CST
I have been craving a burger from Burger Lounge for awhile now the first time we ate there at a different location, it was delicious & service was superb. What we ate: - 1/2 Fries, 1/2 Onion Rings - "Grass Fed Bison" - Pickled Onion, Gorgonzola, Garlic Aioli - "The Classic" - American Grass-Fed Beef, Lounge Bun, Organic American Cheese, Organic Ketchup, Mustard, Chopped Onion and I opt out Pickles and added Applewood Smoked Bacon for extra - Housemade Lemonade with Lavender Mint However, we were pretty disappointed with the food & service we experienced this evening. For $35 which is pretty steep for just burgers, onion rings/fries + lemonade & you'd think you get fine dining right? Nope! The guy who carried out our food dropped the onion rings on our table, then he used his hands to pick it up and put it back on my plate and said ENJOY...... My boyfriend was upset and voiced his opinion. He responded by telling us the tables are clean, but regardless your hands just touched money and excuse me - we paid how much? The food wasn't even all that great nor appealing. Not only that but the condiments aren't available within reach, you have to ask the employees for ketchup and they're the tiny cups where you cannot even dip your onion rings. Overall, we were very disappointed and won't be returning to this location!
25 people like this
30 responses
@moffittjc (44567)
• Gainesville, Florida
6 Jan 17
$35 is ridiculous for the type of food you guys had!
3 people like this
• United States
6 Jan 17
It was grass fed though!!
3 people like this
@moffittjc (44567)
• Gainesville, Florida
6 Jan 17
@infatuatedbby Then it should be even less expensive! Grass is free to eat! Haha
2 people like this
• United States
6 Jan 17
@moffittjc Hahahah !! Not if they ate all the grass to begin with?!
2 people like this
• Jacksonville, Florida
6 Jan 17
I don't blame you for not wanting to return there. That's expensive and him touching your food like that was gross.
3 people like this
• United States
6 Jan 17
Yeah! Horrible experience. :(
2 people like this
@celticeagle (119215)
• Boise, Idaho
5 Jan 17
Prices have sure gone up haven't they? That's about what it costs for us to eat and there are three of us. THis place you went sounds rather chintzy.
2 people like this
• United States
6 Jan 17
I usually go to Red Robins and the burger I typically get is $11 bucks, my boyfriend likes their gourmet line & I think it's $15 but its bottomless fries.
2 people like this
@celticeagle (119215)
• Boise, Idaho
6 Jan 17
@infatuatedbby ......I laugh about bottomless fries. Their burgers are good. I used to always order the salmon bites. Yummy!
1 person likes this
• United States
6 Jan 17
@celticeagle They no longer have the salmon bites! I heard it's pretty good. You're like the 3rd or 4th person that has told me that. I always opt for garlic fries with extra garlic! I love me garlic!
1 person likes this
@stbrians (15854)
• Kakamega, Kenya
5 Jan 17
EagleSpeed honoured to be the first to comment here unless another one beat me to it. Acgually that was uncouth of the waiter. Je should learn his mamners. I wonder where he grainef as a chef
2 people like this
• United States
5 Jan 17
You were third to comment I believe He should have better handling skills and manners. Accidents happen; but if it's their fault they should honor the mistake and not blame it on something else.
2 people like this
@stbrians (15854)
• Kakamega, Kenya
6 Jan 17
@infatuatedbby That is what he should have done. He should have felt sorry too. I was the first and I saw it. I beat them all. Ha ha
2 people like this
• United States
6 Jan 17
@stbrians Haha yeah he should have but instead, he made an excuse saying he assured me the table was clean.. What about his hands?
2 people like this
@Happy2BeMe (74975)
• Canada
5 Jan 17
I would have definitely made him take it back and get me new onions. There is no way I would have eaten the onion rings once he picked them up with his hands. Regardless of the price that is unacceptable in any restaurant.
2 people like this
• United States
5 Jan 17
Yes you're right! I wouldn't mind too much if there was an abundance of onion rings and he dropped it but since there are only 6, and he dropped 3... because I bought half of fries / onion rings, I sure did want my new onion rings!
2 people like this
@Happy2BeMe (74975)
• Canada
5 Jan 17
@infatuatedbby some people just have no manners and shouldn't be working in a restaurant
2 people like this
• United States
5 Jan 17
@Happy2BeMe I agree!
2 people like this
@EddieHands (37814)
• United States
5 Jan 17
Meow that is horrible. I would have told them to bring me New onion rings. Meow ! I would have scratched them.
2 people like this
• United States
5 Jan 17
Lol, hopefully they don't bark at you!
2 people like this
@EddieHands (37814)
• United States
5 Jan 17
@infatuatedbby meow! I would scratch them if they dropped my onion rings! meow
2 people like this
• United States
5 Jan 17
@EddieHands lol :) I am sure you will!!
1 person likes this
@allknowing (68747)
• India
5 Jan 17
35 dollars is a huge sum to pay for burgers. 35 dollars are equivalent to around Rs. 2500/- With this amount a whole family of 4 could be fed with a 3 course meal.
2 people like this
• United States
5 Jan 17
Yeah, the exchange is different. It's the quality of the meat used as well.
2 people like this
@zarlamain (24889)
• United States
1 Feb 17
I have never eaten there before and for that price for some burgers, I definitely won't. Horrible service! I'm glad your boyfriend voiced his opinion though. That waiter is something.
1 person likes this
• United States
1 Feb 17
Yes! The service was horrible which reminds me I need to finish the Yelp review. I never submitted.
1 person likes this
@zarlamain (24889)
• United States
1 Feb 17
@infatuatedbby Yes! Good luck! That waiter needs to be trained again. So unhygienic.
1 person likes this
• United States
1 Feb 17
@zarlamain Yes, totally.
1 person likes this
@amandajay (18071)
• North Shore, New Zealand
5 Jan 17
Oh ... You should have asked for new plate... This is disgusting... Dont ever visit that place and dont let your friends to go even... Also the burger doesnt even looks good.... And for $35,,, not worth money
1 person likes this
• United States
5 Jan 17
I tried this location before in downtown and the food/service was superb. This one bit so much and I'll be writing a bad review about my experience!
1 person likes this
@amandajay (18071)
• North Shore, New Zealand
6 Jan 17
@infatuatedbby oh is that so? May be staff has changed.. Better write a bad review... Btw hope you guys on your day out. Enjoy...
1 person likes this
• United States
6 Jan 17
@amandajay Yeah I will on Yelp Yes we had a good time :) thank you!'
1 person likes this
@sunrisefan (19133)
• Philippines
5 Jan 17
Maybe that qualifies for a report with the Health Department in your city. That is a violation of proper food handling.
1 person likes this
• United States
5 Jan 17
Although I do think they cook with their hands like assembling the food and what not, but the people handling the food - I would assume is clean because they have to cook the food raw, etc! But, the server was also the cashier and I did not see him wash his hands from the time he took cash and brought the food, so??? He assured the tables clean, as they wipe down after everyone eats. Sure but I also wiped down the table prior too with my own wipes. We were utterly upset. And funny thing was I only asked for three onion rings he dropped, it wasn't like I asked him to remake me an entire batch, even SO it is common curiosity to replace or accommodate us with the inconvenience considering the price we are paying!! And we even tipped to round the amount when we paid (which was before we got the food, like $1 and some change which clearly would be better for donation then them!) Sorry for my rant!
@sunrisefan (19133)
• Philippines
5 Jan 17
@infatuatedbby They should be aware of what is geerally-observed in business that "the customer is always right"
1 person likes this
• United States
5 Jan 17
@sunrisefan Obviously that guy doesn't know that motto!
1 person likes this
@Plethos (10450)
• United States
5 Jan 17
mmm bison burger ! i wouldve walked out after that response from the employee. at that price, id want a replacement for the onion ring .
1 person likes this
• United States
5 Jan 17
We already paid if we had not, I would too since we lost our appetite!
1 person likes this
@Plethos (10450)
• United States
5 Jan 17
@infatuatedbby - I'd also be wary of going back because employees are a good indication of how they are treated and cared for by those in charge of them. If management don't care, why should the lowly hourly minimum wage employee.
1 person likes this
• United States
5 Jan 17
@Plethos Yeah but I think they would get decent pay there. But who knows! I won't be returning, I'll stick to Red Robin's
1 person likes this
@ricki_911 (19774)
• Toronto, Ontario
10 Jan 17
I wouldn't go back either. That ridiculous $35. But it does look good.
1 person likes this
• United States
10 Jan 17
Yeah its a shame the customer service was poor!
@ricki_911 (19774)
• Toronto, Ontario
10 Jan 17
@infatuatedbby exactly! Maybe he was new?
• United States
10 Jan 17
@ricki_911 Could be, the restaurant is fairly new
@Madshadi (8922)
• Brussels, Belgium
5 Jan 17
If that is what they do in front of you, imagine what they do in the kitchen where you can't see. There are few reputable restaurants here where they say hygiene is the top priority but that too is just a commercial line. They are no different than any other restaurant. But one can't avoid restaurants these days.
1 person likes this
• United States
6 Jan 17
Yeah you bet! The kitchen was visible if you looked in front, but I sat on the side.
1 person likes this
@Madshadi (8922)
• Brussels, Belgium
6 Jan 17
@infatuatedbby I used to enter the kitchen in places where I worked and in all of them I can say the condition was disgusting. The side visible by the costumers always looks nice. But I don't think that I need to get into details of what I saw as you wouldn't enjoy reading that.
1 person likes this
• United States
6 Jan 17
@Madshadi oh no ! Yes I surely wouldn't .. ive worked at one before and it was relatively ok... but I don't know how people handle the food depending on their mood right?
1 person likes this
@fishtiger58 (30320)
• Momence, Illinois
5 Jan 17
Yea 35 bucks for burgers is just plain crazy. As for him touching my onion rings I would have demanded new ones.
1 person likes this
• United States
5 Jan 17
I followed him for new ones.
1 person likes this
@fishtiger58 (30320)
• Momence, Illinois
5 Jan 17
@infatuatedbby Good for you for that price you should get new ones.
1 person likes this
• United States
5 Jan 17
@fishtiger58 I agree, the burger spot is known for a good reputation, but I guess it all depends on the staff.
1 person likes this
@DWDavis (12970)
• Pikeville, North Carolina
7 Jan 17
You should email their corporate headquarters and let them know how disappointed you were with the food and service at that location. At the very least you will probably get some coupons or a gift card for a free meal. My wife and I once complained about being skipped by the hostess while waiting for a seat and then being told by said hostess we were not the next in line and should stop lying. She was fired, and we got a tour of the restaurant, kitchen and all, as well as a free meal, courtesy of corporate HQ.
1 person likes this
• United States
7 Jan 17
I didn't want to go to the hassle but next time I'll flag down the manager and let them know how our experience was. I wouldn't want someone to lose their job, but hopefully by telling them they should fix their habit.
1 person likes this
@DWDavis (12970)
• Pikeville, North Carolina
7 Jan 17
@infatuatedbby From what the manager of the restaurant told us when we went back, our complaint was the last straw against that particular hostess. Others had fussed to him about her, and even some of the employees complained to him about her, but our email to corporate HQ couldn't be overlooked and he was finally able to let her go. We always had great service there after that. I think the wait staff loved us for helping get rid of their wicked witch.
1 person likes this
• United States
7 Jan 17
@DWDavis Oh I see! The spot I went is newly opened so perhaps the staff isn't aware of dealing with this situation yet. They just constructed and opened late last year. But I'm glad you were able to help with the firing process of someone whose been warned multiple of times I am sure of and lying too.
1 person likes this
@DianneN (82237)
• United States
6 Jan 17
Any restaurant that drops food on the table or handles my food with their hands deserves to be reported to the BBB. I would have demanded to speak to the owner.
1 person likes this
• United States
7 Jan 17
I didn't want to make a scene. I followed him to get my new onion rings though. Next time, I'll request for the manager.
1 person likes this
@DianneN (82237)
• United States
11 Jan 17
@infatuatedbby That could have been a free meal if you asked.
1 person likes this
• United States
11 Jan 17
@DianneN Yeah I think so too!
1 person likes this
@Juilee (485)
• Kuala Lumpur, Malaysia
6 Jan 17
From a server's point of view, if he had to replace your onion rings because of his mistakes, he will probably had to pay from his pockets for his mistakes. But it's understandable that you're not satisfied with the service and the price of the meal. And he definitely should replace your onion rings. It's definitely overprice for a burger but then again the ingredients seem like good quality ingredients, But then again I'm not sure how much the price of the ingredients in your country if you were to make your own burger.
1 person likes this
• United States
6 Jan 17
Yes, but onions are fairly inexpensive to replace anyway. It's a more high end spot so they wouldn't loose money replacing it. It's not like I'm asking them to replace it because I dropped the food on the table then touched it.
@Juilee (485)
• Kuala Lumpur, Malaysia
9 Jan 17
@infatuatedbby Well, you never know how the management thinks. Even though, it may seem like a small amount of money but they might still try to make the server pay for it. Who knows how much the server is paid, probably might be below minimum wage. And it might cost the guy 1 hour of his wage. I could be wrong and the guy probably just lack proper training in customer service.
1 person likes this
• United States
9 Jan 17
@Juilee Not allowed here to be paid under, in fact the minimum wage has increased by .50 cents in California. I think it depends on where you're located.
@LadyDuck (171049)
• Switzerland
5 Jan 17
This is not good service and you are right to be upset. Food should be never be touched, he had to bring another serving of onion rings.
1 person likes this
• United States
5 Jan 17
Definitely not good service! I did follow him for my new onion rings. The table behind us was served salad and they lady served dropped utensils and went oops! I'm not sure if she went to get new ones! I'm really disappointed with the service and food. I went here last time in Downtown and the quality was much better & appealing + superb service.
1 person likes this
@LadyDuck (171049)
• Switzerland
6 Jan 17
@infatuatedbby Oh my! This is a terrible service and the price is far too expensive.
• United States
6 Jan 17
@LadyDuck Yes we won't be going back there :)
1 person likes this
@teamfreak16 (41175)
• Colorado Springs, Colorado
5 Jan 17
Was the guy that touched your food a teenager?
1 person likes this
• United States
5 Jan 17
He looked to be around my age group like 23 - 26.
1 person likes this
@teamfreak16 (41175)
• Colorado Springs, Colorado
5 Jan 17
@infatuatedbby - Ah. Sounds like something a teenager would do.
1 person likes this
• United States
5 Jan 17
@teamfreak16 Yeah sadly! even I know better to think common sense
1 person likes this
• United States
5 Jan 17
I would not spend that kind of money for burgers and fries, but then again I don't eat them LOL. We went to our local place two days ago and my husband had a pulled pork sandwich and fries and I had a special order grilled chicken sandwich and a baked potato and we only spent $12 (not including drinks).
1 person likes this
• United States
5 Jan 17
You spent $12 for those two items and with a side! Hmmm I would have a hard time finding that price is it the spot you took a photo of and the food is loaded too?
• United States
5 Jan 17
@infatuatedbby Yes, and they make the grilled chicken special for me on a special bread...they joke they will name it for me LOL. I take lots of food photos - this is Heavenly Cafe. Not sure if I have a photo - I'll look....Can't find one right now.
1 person likes this
• United States
5 Jan 17
@AbbyGreenhill The food sure is heavenly then! Not fast food pulled porks, but a decent sandwich shop the cheapest I'd fine is $10 and thats not even sure it comes with a side! I think you've attached a photo of your husbands meal, yours I'm not sure.