Disappointing Return at the Hardware Store!

United States
February 16, 2017 11:28pm CST
I went to the hardware store to return 2 bags of 60 lb cement/concrete mix. The reason being? The employee recommended us to try that brand because it's better than the standard, or that is what he claims. We weren't familiar with this brand or formula - so we used not even a quarter of the bag to "test" out the formula and after a day, it wasn't even harden whereas the standard would have been. I went to go make the return today, to get $8+ tax back, to buy other stuff at the store & the customer service employee was nice/understanding. However, the employee beside her didn't mind her own business & goes, I don't think we should accept the bag that was used. .......... When the lady in front of me just returned a DEAD PLANT perfectly fine. Home Depot accepts returns on dead plants, but a concrete that was recommended by your employee does not work & its only $4 bucks a bag! I am getting a gift card back to go spend money back at the store.
17 people like this
16 responses
• United States
17 Feb 17
Exactly! They aren't even really losing out! What a policy! Was there no way for you to get the $8.00 in cash or charged back to your own card?
2 people like this
• United States
17 Feb 17
@infatuatedbby Oh okay I understand more. She shouldn't have opened her mouth at all. Honestly I do understand that return policies are as diverse as they are frustrating. We have to look at it from both sides (the corporate side and the employees that represent that and us as the consumers). Still though, that employee seemed to have taken the thing a bit too personally.
1 person likes this
• United States
17 Feb 17
@infatuatedbby I don't think they can legally resell something like that and that's probably where this one employee got all uppity about it. But yes, I definitely get what you are saying.
1 person likes this
• United States
17 Feb 17
@ScribbledAdNauseum I returned 2 bags. - 1 bag is brand new , never used - 1 bag we took a little sample out to see if texture but yes they can't resell it. It is $4 lost to them but, they can use that cement for anything. Even though it is used it wont go to the landfill. :)
1 person likes this
@teamfreak16 (41181)
• Colorado Springs, Colorado
17 Feb 17
Yeah. You totally killed a plant, but here's your money back.
1 person likes this
• United States
17 Feb 17
Exactly right? And they want to give me a hard time for returning a cheap product!
1 person likes this
@teamfreak16 (41181)
• Colorado Springs, Colorado
17 Feb 17
@infatuatedbby - "The customer is always right." Except, obviously, not.
1 person likes this
• United States
18 Feb 17
@teamfreak16 very true!
1 person likes this
@Fishmomma (11504)
• United States
25 Feb 17
I don't like going to Home Depot, as have had troubles with returns. The plant you mentioned I have seen it here also. Its sad to see some people can return items easily and quickly while others have a hard time. I think the store should accept items back that they recommend and they don't work.
1 person likes this
@Fishmomma (11504)
• United States
25 Feb 17
@infatuatedbby Do you have a Lowe's? Now when an employee is pushy at Home Depot we walk out and don't buy whatever we came into buy.
1 person likes this
• United States
25 Feb 17
@Fishmomma yes we do but it's a lot further. We also shop at lowes too!
1 person likes this
@Fishmomma (11504)
• United States
25 Feb 17
@infatuatedbby Lowe's is a good drive for us also. I have been going to Lowe's more lately after I had trouble using the Gardening Club Coupon inside the Home Depot Store, as all the checkout lanes were self checkout. The outside gardening area was open and there weren't any checkers outside.
1 person likes this
@Madshadi (8937)
• Brussels, Belgium
23 Feb 17
Unless the plant was sick when it was sold, I don't understand how can it be returned.
1 person likes this
@Madshadi (8937)
• Brussels, Belgium
23 Feb 17
@infatuatedbby That is strange!
1 person likes this
• United States
23 Feb 17
@Madshadi yeah lol! i know two hardware places that allow it..
1 person likes this
@katsmeow1213 (29047)
• United States
17 Feb 17
Did you end up being able to return it?
1 person likes this
• United States
17 Feb 17
Yes I was able to!
• United States
17 Feb 17
1 person likes this
• United States
17 Feb 17
• Richfield, Utah
17 Feb 17
Home Depot sometimes sucks, especially when they say online that the item is in stock at the store, and of course, you get there and the shelf is empty. Thanks I wasted the trip. At least you got your money back in a form though. They do have good real Christmas trees though!
• United States
17 Feb 17
I'd hate to have that happen. You can order online and pick up in stores to save a trip! I do that for my dad all the time. :)
• Richfield, Utah
17 Feb 17
@infatuatedbby that's awesome !
1 person likes this
• United States
17 Feb 17
@librarygeek1980 Yes very easy and you won't waste a trip there
1 person likes this
• New Delhi, India
17 Feb 17
Finally you got something for the change
1 person likes this
• United States
17 Feb 17
Yes I got my money back via gift card to spend back to the store.
1 person likes this
• New Delhi, India
17 Feb 17
@infatuatedbby I wish you are able to use it soon
1 person likes this
• United States
17 Feb 17
@amitkokiladitya Yeah I used it after wards since I had to go get some things..
@stbrians (15242)
• Kakamega, Kenya
17 Feb 17
So they finally accepted their goods. That cement is cheap there. It is $8 hete
1 person likes this
• United States
17 Feb 17
$4 bucks for a bag of 60lb. You'd need a lot to get things done...
1 person likes this
@stbrians (15242)
• Kakamega, Kenya
17 Feb 17
@infatuatedbby Ours is 50kg at $8
• United States
17 Feb 17
@stbrians About the same 50kg to lb is 110.231.. so 60 lb would be 27.2155 kg
@DianneN (78465)
• United States
17 Feb 17
That seems fair. Some employees don't know much about anything.
1 person likes this
• United States
17 Feb 17
Yes it worked out just a little bit disappointing!
1 person likes this
@DianneN (78465)
• United States
17 Feb 17
@infatuatedbby It can irk me, too.
1 person likes this
@amandajay (18072)
• North Shore, New Zealand
18 Feb 17
Atleast you got a gift card.. You can use later on
1 person likes this
• United States
18 Feb 17
Yes I used it then to buy other items.
@HazySue (21384)
• United States
17 Feb 17
I would have had to asked how you would know a product works if you don't try it. I'm glad the employee returned the value of your money.
1 person likes this
• United States
17 Feb 17
Very true! Yes, I received a gift card as I requested back :)
1 person likes this
@shaggin (36888)
• United States
17 Feb 17
Lol so returning a plant someone killed is fine but not a cement that wasn't good quality like the employee promised to figure that one!
1 person likes this
@LadyDuck (157830)
• Switzerland
17 Feb 17
Many shops have the policy if you are not satisfied bring the product back and you reimburse the money. Of course you had to use the product to discover if you are satisfied or not. I am glad you got your money back.
1 person likes this
• United States
17 Feb 17
Exactly, that is correct. It always depends on the person when it comes to returning.
1 person likes this
@skysnap (17817)
17 Feb 17
sometimes i wonder if we should listen to their recommendation seriously or not.
1 person likes this
• United States
17 Feb 17
Yeah .. I know right?! The cheaper stuff worked better
@allknowing (65267)
• India
17 Feb 17
You cannot even say you will not go back as you have a gift card. May be that would be the last time there,.
1 person likes this
• United States
17 Feb 17
Well it is the nearest hardware store.
2 people like this
@KrauseHome (35034)
• United States
19 Feb 17
Well, the problem anymore, is that these places cannot hire and train the people to be knowledgable most of the time in the departments they are placed in. If unsure they need to state this instead of giving Good advice and then having the item returned. Glad you were able to get a Gift Card.