And the bad news is.........

United States
March 6, 2017 12:42pm CST
The repairman came and went and the bad news is my washer can't be fixed. Not great news. My machine is only 7 years old and now I have to buy a new one. What a bummer. Seems that the basket (my machine is a front loader) has sheered off the metal doo-hickey that holds it in place and only one of the two parts needed are available. I never heard of such a thing but I guess it is what it is. The basket that needs replacing is $700 but the other part isn't available so that leaves me no options. Even at a $700 cost to fix it doesn't make sense and I guess I'll be out looking for a new washing machine sometime this week. I'm trying to keep positive after hearing this but it's hard. I hate having to spend so much money on a new washing machine. Anyone have any suggestions as to what brand I should look for? My current one is a Samsung. I doubt I want to get another Samsung after this becoming totally broken after only 7 years.
24 people like this
26 responses
@much2say (38704)
• United States
6 Mar 17
We inherited the working washer/dryer (Kenmore) we have with the house and as we were at the apartments previously, we've never had to buy our own. So hard to believe the other part isn't available! But even if it were, I suppose at that point, for the price, you might as well get a new one. But with a new one, you won't have to worry about it breaking down - at least not for a long while.
8 people like this
• United States
6 Mar 17
It just doesn't seem logical to invest so much into a repair but it just makes me mad that something that isn't very old could be unrepairable
2 people like this
@much2say (38704)
• United States
7 Mar 17
@Marilynda1225 It is odd . . . is there any way to get a second opinion?
@jstory07 (65358)
• Roseburg, Oregon
6 Mar 17
My last washer and dryer lasted me 22 years because my oldest son kept fixing them for me. The ones we have now we bought 8 months ago. I hope they last me for a long time.
5 people like this
• United States
6 Mar 17
I hope your machines last a long time too. My last set lasted me for years and years but this is junk if it broke at 7 yrs
2 people like this
@jstory07 (65358)
• Roseburg, Oregon
7 Mar 17
@Marilynda1225 Sometimes I think they make stuff so it will not last that long so they can make more by selling new ones.
1 person likes this
• United States
7 Mar 17
@jstory07 you are so right Judy
@Corbin5 (99705)
• United States
6 Mar 17
We have a Whirlpool Gold Washer and Dryer. Both came with this house. I know they were not new at all when we moved in, but 5 years later, still going strong.
4 people like this
• United States
6 Mar 17
Glad your machines are still going strong. I'm so mad that mine is unable to be fixed
1 person likes this
@Corbin5 (99705)
• United States
6 Mar 17
@Marilynda1225 I know!!! Buying a new one is so expensive. I hope you can find a good one for a reasonable price. Heck, I hate going out at looking at them.
@alberello75 (16478)
• Genova, Italy
6 Mar 17
WHIRLPOOL is a good brand. However the knowledge that every modern household appliance, has a limited life than the older ones. I will also know the reason, if you want I can explain it
3 people like this
• United States
6 Mar 17
I've had the Samsung for about 6 years and it is fine...but I also don't do as much laundry as you do! I don't think they make any appliance to last very long.
2 people like this
• United States
6 Mar 17
Back in the old days appliances lasted a lifetime. Not so much anymore
• United States
6 Mar 17
@Marilynda1225 they would be out of business if they worked too many years
@marlina (71217)
• Canada
6 Mar 17
CAn't you contact Samsung a lodge a complaint? 7 years is not old for a washing machine.
2 people like this
• United States
6 Mar 17
I'm going to contact Samsung and see
@Juliaacv (28934)
• Canada
6 Mar 17
Our washing machine is a top loader and is an LG, and we just really like that machine so much. The new ones use less water and therefore make more noise, and this one isn't that way. Also, some of the newer ones lock when you start the cycle and you cannot open up the door to throw an additional item in, this one isn't that way either, and I open mine all of the time it seems. Good luck with your decision.
2 people like this
• United States
6 Mar 17
This was my first front-loader but don't know if I'll get another. While it was in good working order it did s good job and was economical to run
1 person likes this
@andriaperry (46232)
• United States
8 Mar 17
I always buy Kenmore, they last forever.
1 person likes this
@BelleStarr (36949)
• Portland, Connecticut
9 Mar 17
Kenmore is Whirlpool now and not what it once was.
@nomus24g (21381)
• India
6 Mar 17
Samsung across world is proving to be a fatal one...except for the mobile phones, other durables are shabby
1 person likes this
• United States
6 Mar 17
It seems Samsung is not reliable any more
@hostessman (8865)
• Tucson, Arizona
7 Mar 17
just get a metal tub and a wash board and go at it,just like the good old days
1 person likes this
@KrauseHome (34982)
• United States
7 Mar 17
Wow!! This would be rough. I know the ones we bought are guaranteed with a Warranty for 10 yrs so we only have just over 2 yrs left until they are 10 yrs. old. We got our Washer and Dryer set from Best Buy and got them when they were on sale. Nice thing there is pay attention to price sign on top. If it is the wrong sign they will honor it sold for price that is on their. Good Luck with your search.
1 person likes this
@Nawsheen (22942)
• Mauritius
6 Mar 17
You can try LG maybe...
1 person likes this
@BelleStarr (36949)
• Portland, Connecticut
9 Mar 17
I know that you already chose a Kenmore which means a Whirlpool. My dryer is a whirlpool and it is broken right now. I think these days I would have chosen a Speed Queen which makes a very industrial type machine.
@UncleJoe (9461)
• Virginia Beach, Virginia
7 Mar 17
Samsung is a very good product. I think what you need to replace is your repairman. He is gouging you.
@Tampa_girl7 (24898)
• United States
7 Mar 17
I wish I could recommend something to you. The one I have drives me nuts
@HazySue (19945)
• United States
7 Mar 17
We have a Kenmore that is 10 years old and still going strong. I am sorry to hear that you are going to have to spend for a washer. They just don't make things the way they used to.
@DianneN (74051)
• United States
7 Mar 17
So sorry! That's an unusually short time for a washing machine to last. You are better off buying a new one at this point.
• United States
7 Mar 17
if all it is is the basket clip-i'm sure that could be jury-rigged.i'd get another opinion.
@silvermist (19802)
• India
7 Mar 17
@Marilynda1225 Though Samsung phones are good,these days whenever we contact Samsung service,they always want to replace parts.Till some days back the technicians used to' repair' machines.Now they just want us to buy costly parts.I think IFB is good.But I am not sure about the price.
@MarymargII (9381)
• Toronto, Ontario
7 Mar 17
Wow that is a little strange- no don't get another Samsung- stick with the old reliables like GE or even a Sears brand where there's a warranty.