More Problems In Internet-land

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Yes, more problems in internet-land. I received my bill from CenturyLink and they were charging me more than I was quoted. I figured it was a “bait and switch.” So I called. The lady who answered the phone said her name was Lisa. I told her, in a very nice way, that I wasn’t getting the discount I was told I’d get. She was very nice and said she would look it up. After Lisa looked it she asked how much I was quoted. I told her $29.99. (My bill said $49.99 with a discount of $4.99–so instead of $29.99 it was $45.) I listened to her typing away on the keyboard. She said the discount was probably lost in the second transaction when I ordered the modem. Then she said, “I can do better than that. I can get it for you for $19.99, basically $20.00, a month.” I asked if it was a year’s contract. Lisa told me it was. I thanked her and she said I at least deserved that after the problems I had. I went from a near boiling point to very happy. That is going to save me $120 for the year’s contract. A real help to my pocketbook. One thing I’ve learned over the years is if you keep your cool instead of blowing up you usually fair better. If I would have jumped down her throat I probably would not have gotten any better deal than I was quoted. If my bill had been for the amount I was originally quoted I would have never called. So in the end my internet-land problem turned out to be serendipity. Is there anything you can remember that turn out to be serendipity?