These self service check out machines are getting sillier.
By Koalemos
@Asylum (47893)
Manchester, England
April 21, 2017 10:41am CST
I have never been a fan of self service check out, but have used a few recently due to some stores having no alternative check outs. So far I have encountered several absurd situations with these machines, but today’s was the most ridiculous.
After selecting a few items at Poundland I proceeded to the check out, which as usual was self service only. I methodically scanned each item and selected “Finish and pay”. The next screen asked how many plastic carrier bags I had used, which I selected as “No bags”.
At this point I was expecting to be asked to insert my cash, but instead I received an on screen message of “Restricted items, authentication required”. This left me totally perplexed since I was buying what was currently being offered for sale.
I had to wait for an assistant to become free and enter authorisation into the machine before I could continue. Naturally I questioned the action and was told that it was because I had bought a paring knife.
If the store is selling items that require approval from staff then it seems outrageous to offer self service check out only.
20 people like this
20 responses
@LadyDuck (458006)
• Switzerland
22 Apr 17
@Asylum I can understand that they do not want to sell knives to children, but if they sell items that require authorisation, only self service is not a solution. Now that you mention "authorisation", we buy our brandy and whisky in Italy, we check out at a self service machine, we were never been asked to wait for authorisation. This is not normal, they should check that you are 18 years old or more.
4 people like this
@Carmelanirel2 (8084)
• United States
21 Apr 17
I HATE HATE HATE the self checkout and refuse to use them unless someone is with me who doesn't mind, in which case "they" use it, I just pay. It is also slower because of the scan and place item in the bag method is not as fast as when checking out with a real person.
3 people like this
@Asylum (47893)
• Manchester, England
22 Apr 17
@Carmelanirel2 Exactly, you cannot balance everything on the plate before filling the bags.
3 people like this
@Carmelanirel2 (8084)
• United States
21 Apr 17
@Asylum Yeah, that too, if I have a large amount of groceries, these self checkouts are useless.
3 people like this
@moffittjc (118435)
• Gainesville, Florida
22 Apr 17
We have similar situations here with products that are sold and need to be approved by a manager. One of them is cans of spray paint. Gang members love to use spray paint to spray graffiti everywhere, so there are restrictions on buying cans of spray paint in many stores. A manager has to check to make sure you are over 18 (and presumably not a gang member, although how does one confirm that someone is or isn't a gang member?)
3 people like this
@Asylum (47893)
• Manchester, England
23 Apr 17
@moffittjc In many cases it becomes a challenge.
3 people like this
@moffittjc (118435)
• Gainesville, Florida
23 Apr 17
@Asylum The more people/government tries to control or regulate something, the more people will find ways around the rules and laws.
3 people like this
@Jeanniemaries (8237)
• United States
21 Apr 17
I've used them when I have no alternative but never without needing authorization from the clerk watching all the checkouts. It's outrageous you need authorization to buy a paring knife.
3 people like this
@Asylum (47893)
• Manchester, England
22 Apr 17
@Jeanniemaries Well it is apparently not permitted in Poundland.
3 people like this
@Jeanniemaries (8237)
• United States
21 Apr 17
@Asylum I don't think anyone would stop a child here from buying a paring knife. But maybe. It's all different now.
3 people like this
@owlwings (43915)
• Cambridge, England
21 Apr 17
I have almost got used to the blessed things. The only things I really hate about them are the bland messages: "All of your clubcard points will be added" (Should I expect them to be subtracted, divided or multiplied?) and "Thank you for shopping at Tesco" when I'm nearly out of the door.
One gets used to the rest of the stupidity, I find.
Of course any teenager who wanted a paring knife for nefarious purposes would probably pocket the thing and pay for the rest of the stuff (so as not to look suspicious) ... maybe!
3 people like this
@allknowing (130066)
• India
22 Apr 17
I prefer a human around me when dealing with any situation and that includes using a lift (lol)
3 people like this
@Jackalyn (7559)
• Oxford, England
23 Apr 17
I hate these self check out machined with a vengance and refuse to use them even if it means waiting longer. I know they will go wrong on me and it will take me four times as long to get out of the shop. Poundland ones are annoying. It also gets silly as you say, when they check items anyway.
3 people like this
@BelleStarr (61047)
• United States
24 Apr 17
A paring knife is a restricted item? That is rather overkill so to speak!! I hate self-serve, especially when fruits or vegetables are involved, you have to figure out which apple it is and then enter a number, crazy and way too much work
3 people like this
@DaddyEvil (137145)
• United States
30 Apr 17
So far, Pretty and I have avoided the self-checkouts when we have been shopping. Right after they were opened in the Walmart we shop at (which is not the Walmart where I work) we had gone in to buy our month of groceries. When we went to pay, the self-checkouts were all that were open. (It was also 2 am.)
We walked to the entrance to the self-checkout area and I ask which register was open. The clerk pointed into the self-checkout area and replied that they all were available. I pushed my cart past the self-checkout area to the first register that had to have a person running it. And unloaded my cart onto the belt.
The whole time I was unloading my cart the person supervising the self-checkouts kept watching me. When I was done, I looked up, acted surprised no one was ringing up my items and pointed at the person. I told them the checkout clerk must not have heard them, so they needed to call them again.
The young lady looked at me and stated there was no one available to run that register. I pointed at her and told her SHE was available since there was no one using the self-checkouts! She stood there a minute and then proceeded to ring up my purchases.
They do keep a person available for the regular registers now.
2 people like this
@PatZAnthony (14752)
• Charlotte, North Carolina
6 May 17
These are not for me, so we would have to avoid such stores if we could @Koalemos
1 person likes this
@spiderdust (14741)
• San Jose, California
21 Apr 17
I'm guessing Poundland is using them as a "cost saving measure" since they don't have to pay anyone to run the register. Unfortunately it's one of the reasons why I try not to use them very much, because a self-checkout means that a person doesn't have a job.
2 people like this
@FayeHazel (40248)
• United States
21 Apr 17
Wow seriously? I used to like the self checkers , but because of those little hiccups I don't like them so well any more
2 people like this