You lost 2 loyal customers!
By Michelle
@infatuatedbby (95001)
United States
July 30, 2017 2:04pm CST
I made an appointment for my fiancé at the salon we normally get our hairs cut at. I asked when the next best time would be since we're free all day and I was told 11:30 AM.
Sounds great, we arrived promptly at 11:20 AM and checked in.
11:35 AM came around and other guests with non-appointments were being helped first.
I asked the front desk, did they have an appointment? She responded no.
Well, why are we waiting longer with an appointment, arrived earlier and have to wait longer?
She apologized and left it at that.
That's bull, we walked out and left. Our last visit we were disappointed also, we waited over 15 minutes with an appointment. Sorry but you've lost two loyal customers plus I recently introduced my mom to this salon too.
On the bright side, we stopped by Dick's Sporting Goods to pick up bicycle chain lube to maintain our bikes so it wasn't a total waste of time.
26 people like this
26 responses
@TiarasOceanView (70035)
• United States
30 Jul 17
Was it like a chain salon Michele..because if so they lied on the phone..they do not make or take appointments..
2 people like this
@infatuatedbby (95001)
• United States
30 Jul 17
Yes! I suppose that can be the case. They're getting an updated review of a "4" from me to a "1"! But regardless we arrived before the walk in customers so we should have been next.
@infatuatedbby (95001)
• United States
30 Jul 17
@TiarasOceanView No wonder! Thanks for letting me know. They shouldn't have appointments then, gah! They usually do a good job compared to where I've been going before. They shampoo, wash your hair and give you a mini massage also.
1 person likes this
@TiarasOceanView (70035)
• United States
30 Jul 17
@infatuatedbby Oh yes, I am not saying no one can cut hair there, or do a good job, it is just that usually they are run like chop shops we call them. The dang owners are always wanting more production from you, you know?
1 person likes this
@Hannihar (129430)
• Israel
31 Jul 17
I hate when you have an appointment and are a loyal customer to some place and then they make you wait and take someone that doesn't have an appointment before you while you wait. That is not right and good for you for walking out. It serves them right that they lost you.
1 person likes this
@infatuatedbby (95001)
• United States
31 Jul 17
Yes, I don't get what their strategy is but they lost not one but two of us! I need a haircut but will find a new spot soon.
@infatuatedbby (95001)
• United States
3 Aug 17
@Hannihar Yes absolutely - I am not going back and that's my final word. I updated my 5 star review on Yelp to 1 star and it looks like a couple of other loyal customers experienced the same and changed their rating also.
@Hannihar (129430)
• Israel
3 Aug 17
@infatuatedbby
Good for them and I am proud of you Michelle.
1 person likes this
@toniganzon (72285)
• Philippines
31 Jul 17
I really hate it when they ignore their loyal customers like that. Shouldn't be the case. Loyal customers should be treated like a VIP. I would never go back to that place at all .
1 person likes this
@toniganzon (72285)
• Philippines
31 Jul 17
@infatuatedbby Not a good marketing strategy. That'll only let people visit you for awhile and then they'll eventually leave.
1 person likes this
@infatuatedbby (95001)
• United States
31 Jul 17
@toniganzon yeah definitely not a good strategy but seems like it! Last time my fiancé left the lady a nice tip and this time around we requested her. My fiancé said maybe she doesn't want his tip. She rather prefer no tip then!
1 person likes this
@infatuatedbby (95001)
• United States
31 Jul 17
My theory is they don't care about the loyal customers except they want to catch more people who are new. They probably think the loyal one needs them so we can wait while the new ones want to have a great first experience so they'll come back.
1 person likes this
@infatuatedbby (95001)
• United States
31 Jul 17
We were also first before the walk ins so there was no reason why my fiancé shouldn't be helped.
I'm fine if they're running late on appointments but they weren't so that was annoying!
Last time we ran into the same problem but I let it go
1 person likes this
@infatuatedbby (95001)
• United States
2 Aug 17
@LadyDuck Not at all. I updated my review on Yelp from 5 to 1 stars. Looks like several other people below me did the same too.
1 person likes this
@LadyDuck (458006)
• Switzerland
1 Aug 17
@infatuatedbby It's not the way to treat their customers.
1 person likes this
@Courtlynn (66921)
• United States
30 Jul 17
Sadly, some can run behind.. but that doesnt seem the case for todays visit.. maybe last time though
1 person likes this
@infatuatedbby (95001)
• United States
30 Jul 17
Running behind is fine - I have no problem with that the ones being called in didn't have an appointment at all. We arrived well ahead of them, also.
1 person likes this
@infatuatedbby (95001)
• United States
30 Jul 17
@Courtlynn They lost 2 customers and probably my mom too since I won't go there she probably won't anymore. We'll find a new salon go to!
1 person likes this
@teamfreak16 (43421)
• Denver, Colorado
30 Jul 17
Taking walk-in's before appointments is wrong.
1 person likes this
@infatuatedbby (95001)
• United States
30 Jul 17
@teamfreak16 I would not mind if they're running late with appointments because that happens. But taking walk in's before a so called appointment and we arrived before the walk-in's is wrong!
I gave them the benefit of the doubt before pointing fingers. And "asked" and yep - they were non-appointments so why were they assisted first. My fiancé is one to not wait unless he must (like if they're running late with appointments).
1 person likes this
@infatuatedbby (95001)
• United States
30 Jul 17
@teamfreak16
Yes - he left. We will go to a different salon tomorrow for his hair cut, or he may just end up cutting it himself.
We bought White Lightening Clean Ride Lube in a 8 oz. There was another brand called Finish Line but since I remembered you mention White Lightening - we went with that. :)
1 person likes this
@teamfreak16 (43421)
• Denver, Colorado
30 Jul 17
@infatuatedbby - Considering the circumstances, I would have left too.
1 person likes this
@GardenGerty (157552)
• United States
31 Jul 17
That does not make any sense at all unless the stylist who was to take care of you was running behind. In which case the desk should have known and should have said something to explain.
1 person likes this
@infatuatedbby (95001)
• United States
31 Jul 17
Yeah I asked that and the front desk said nope. We arrived with an appointment and before walk ins yet we weren't called
I understand if the stylist is Late on appointments it happens but this case it wasn't
@snowy22315 (169940)
• United States
31 Jul 17
I would find that very annoying to. They salon shouldn't set appointments if they aren't willing to honor the time!
1 person likes this
@infatuatedbby (95001)
• United States
31 Jul 17
Yes - we arrived before walk ins and had an appointment. It's disappointing - I hope so too, thank you.
1 person likes this
@LovingMyBabies (85127)
• Valdosta, Georgia
31 Jul 17
Loyal customers with appointments made should come first. I don't blame you at all.
1 person likes this
@infatuatedbby (95001)
• United States
31 Jul 17
We arrived before walk in's also. I understand if the salon was running late on appointments, but nope. Totally lost customers from us, we won't be back!
1 person likes this
@CookieMonster46 (13447)
• United States
30 Jul 17
even if they don't take appointments, you were already there, why didn't they wait on you?
1 person likes this
@infatuatedbby (95001)
• United States
30 Jul 17
Yes exactly. I still arrived before the walk ins so makes no absolute sense. Even when I brought it up they just apologized and didn't say anything else like really? Like sorry for the mix up, you'll be next. Nothing.
1 person likes this
@infatuatedbby (95001)
• United States
31 Jul 17
@CookieMonster46 They had a couple. Some were quoted 30 mins so they went next door to a bakery and said when they're ready if they employee can pop out and call them.
1 person likes this
@CookieMonster46 (13447)
• United States
30 Jul 17
@infatuatedbby that is just crazy , i guess they get so many walk ins they don't care
1 person likes this
@infatuatedbby (95001)
• United States
1 Aug 17
Yes AND we arrived before the walk-in's. 
1 person likes this
@DianneN (246720)
• United States
1 Aug 17
@infatuatedbby I saw, and that's what makes it even worse!!!
1 person likes this
@MsBooklover (3974)
• United States
2 Aug 17
That is just terrible. It sounds like she knew exactly what she was doing and had no problem with it--and no explanation. I would never go there again and make sure your mother knows, too. Happy Biking!
1 person likes this
@infatuatedbby (95001)
• United States
2 Aug 17
Yes - it is horrible. Looks like I wasn't the only one according to yelp!
1 person likes this
@infatuatedbby (95001)
• United States
5 Aug 17
@MsBooklover Yeah I have no clue what is going on!
1 person likes this
@MsBooklover (3974)
• United States
4 Aug 17
@infatuatedbby It makes you wonder why they treat some people differently. I wonder if those people she took ahead of you..gave her money under the table..as we say.
1 person likes this
@depromise (232)
• Lagos, Nigeria
31 Jul 17
that is a bad treatment from the salon guy.I would have walk away too.
1 person likes this
@infatuatedbby (95001)
• United States
31 Jul 17
@depromise yeah and apparently on a review site they didnt only do it to me. so they lack professionalism
@infatuatedbby (95001)
• United States
31 Jul 17
Yeah no time to wait further if they going to treat loyal customers like that.
@depromise (232)
• Lagos, Nigeria
31 Jul 17
@infatuatedbby you took the best decision. how I wish they realize they have just loose 2 customers so that they can learn their lessons.
1 person likes this
@wongchoiyee (7413)
• Malaysia
31 Jul 17
Sadly this thing happen in my country too, and I will just walk out like you do.
1 person likes this
@infatuatedbby (95001)
• United States
31 Jul 17
Yeah not right and we aren't wasting more time as is with them
.@infatuatedbby (95001)
• United States
30 Jul 17
Nope they didn't. Just literally said opps don't know what happen sorry...
@louievill (28851)
• Philippines
30 Jul 17
That's one good way shops kill their own business.
1 person likes this
@infatuatedbby (95001)
• United States
30 Jul 17
Yep they lost us as customers completely.
1 person likes this
@jobelbojel (34729)
• Philippines
31 Jul 17
I am sorry to hear about this. The service is bad, they deserve to lost loyal customers.
1 person likes this
@infatuatedbby (95001)
• United States
31 Jul 17
Yeah their lost ! Seems like many others experienced this too when I read the review
1 person likes this
@renicemae (4883)
• Philippines
31 Jul 17
Appointments are useless then. Very bad customer service. Anyway, there are still a lot of salons in your place I guess, so you still have plenty to choose from.
1 person likes this
