My new printer arrived.
August 3, 2017 2:55pm CST
After all the issues with support they decided to send me a new printer. I was happy it arrived so soon. The tech lady said she would call me to hook it up for me. I was thinking I should just call my tech support and have them do it. They might forget to call me.
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That's really good news. Though we have a primer at home, it's an old one. so I'm actually planning to buy a wireless one so i could easily print from my laptop without having to hook into a cable. I actually don't have a need for a printer other than printing stickers for my planners.