Customer Service, how important is it to you?
By Toni
@toniganzon (72285)
Philippines
August 21, 2017 10:42pm CST
Whenever I buy something online or offline, I'm very particular with the customer service (especially with returns, refunds, how well and fast the items are delivered, and the how the seller responds).
I have been disappointed with two sellers from Instagram already because they don't give you the tracking number of your order, they respond late and sometimes don't respond at all, and worse, sometimes they forget to mail your order and would just lie that the messenger failed to pick up the items due to bad weather! 
These online stores aren't getting any orders from me anymore no matter how much I like their products.
That's how important customer service is for me. How about you?
These online stores aren't getting any orders from me anymore no matter how much I like their products.
That's how important customer service is for me. How about you?15 people like this
16 responses
@infatuatedbby (95001)
• United States
23 Aug 17
Customer service is important. I would hate to reach out to them over and over and get no response.
1 person likes this
@toniganzon (72285)
• Philippines
23 Aug 17
Me too. When i like a particular store, I become a loyal and frequent buyer. So I'm very particular with the customer service.
1 person likes this
@toniganzon (72285)
• Philippines
23 Aug 17
@infatuatedbby I've thought about that as well. But if too many people are buying from you, that means business is flourishing, thus you're earning more. The more you earn, the more your customers deserve proper care. So you should add people to cater to them or else you'll be losing even your loyal ones.
1 person likes this
@infatuatedbby (95001)
• United States
23 Aug 17
@toniganzon Yes absolutely ! I wonder if the owners of those stores are overwhelmed with orders they cannot reply to all? If thats the case they need to hire more people. Or at least get back to you within 24 hours.
1 person likes this
@Freelanzer (10745)
• Canada
22 Aug 17
I only buy from reputable sites like eBay, amazon and others and I only pay by paypal. If the item doesn't come I am refunded by Paypal or the company so I never lose anything by buying online
1 person likes this
@toniganzon (72285)
• Philippines
22 Aug 17
There were a lot of scammers on eBay before.
1 person likes this
@toniganzon (72285)
• Philippines
23 Aug 17
@Freelanzer That's good because your country allows that payment.
I've been a PayPal user since 2007 but none of the online shops here then allow payment through that. Recently there are new shops allowing that but with an additional service fee.
I have never been scammed at all. I have been buying from eBay since 2004 but I make sure that the seller allows payment through their bank account. In that case they can't scam us at all. In this country, that's the only way to do it safely.
1 person likes this
@Freelanzer (10745)
• Canada
23 Aug 17
@toniganzon I think there are scammers everywhere so we always have to be cautious. My point is that even when someone tries to scam me on a site I get my money refunded by paypal so I ever lose anything
@dpk262006 (58675)
• Delhi, India
22 Aug 17
If an agency does not care for his customers, there is no using buying items from such agency. You have done the right thing to not to buy items from such agencies. I buy only from tried and tested agencies.
1 person likes this
@dpk262006 (58675)
• Delhi, India
22 Aug 17
@toniganzon Yes, you are very right that they are not experienced sellers and they do not know how to take care of their customers so as to maintain a customer base.
1 person likes this
@toniganzon (72285)
• Philippines
22 Aug 17
@dpk262006 Right but I think customer service is common sense, but I guess it's not very common at all.
1 person likes this
@toniganzon (72285)
• Philippines
22 Aug 17
They're not inexperienced sellers as they have existed for awhile. But I guess because of their popularity they neglect the importance of customer service.
1 person likes this
@moonchild117 (1987)
• Philippines
22 Aug 17
Customer service is also important to me. If they give good customer service before and/or after sales, I would have the confidence to buy with them again. If they're like the IG sellers you described, then I probably won't buy from there anymore.
1 person likes this
@moonchild117 (1987)
• Philippines
22 Aug 17
@toniganzon That's true, but once they experience bad customer service, they would realize that paying cheap does have consequences.
1 person likes this
@toniganzon (72285)
• Philippines
22 Aug 17
@moonchild117 Well that shop is still gaining popularity. I guess they just don't care because the price is cheap.
@toniganzon (72285)
• Philippines
22 Aug 17
I think most people from our country care more about the price rather than the customer service.
Customer service includes services before and after sales.
@toniganzon (72285)
• Philippines
22 Aug 17
I really can't stand poor customer service, but people here can especially when the times being sold are cheap.
1 person likes this
@toniganzon (72285)
• Philippines
23 Aug 17
@LadyDuck The management should take care about that.
1 person likes this
@LadyDuck (458006)
• Switzerland
23 Aug 17
@toniganzon If I pay for something, no matter the price, I expect a good customer service. I have stopped going to several stores due to the attitude of their employees.
1 person likes this
@antonbunot (11091)
• Calgary, Alberta
22 Aug 17
I don't buy things online since I bought my drawing table 3 years ago. I had to wait for it for almost a month. Can you imagine my frustration and anxiety? I think I swore a thousand times!
1 person likes this
@toniganzon (72285)
• Philippines
22 Aug 17
The longest I've waited. was two weeks and it made me mad already.
1 person likes this
@toniganzon (72285)
• Philippines
23 Aug 17
@antonbunot I didn't hahaha your guess is wrong.
1 person likes this
@antonbunot (11091)
• Calgary, Alberta
23 Aug 17
@toniganzon I am guessing you also yelled - - "langya!" hehehe
@allen0187 (58444)
• Philippines
23 Aug 17
So sorry to hear about the bad customer service that you got dear sister. Customer service is important to me as I've dropped a product or switched brands because of bad customer service.
1 person likes this
@toniganzon (72285)
• Philippines
23 Aug 17
we deserve a good service and we don't have time for a sucky one.1 person likes this
@allknowing (130066)
• India
23 Aug 17
I even stop shopping offline and online at those locoations if I do not get attention that is due to me. And I get that at Amazon in. They are prompt and take care of my needs to my satisfaction.
1 person likes this
@Letranknight2015 (51511)
• Philippines
2 Sep 17
I've only bought a few one ebay, but that so far I didn't have any problems with it because I get the my product with out hassle.
1 person likes this
@toniganzon (72285)
• Philippines
3 Sep 17
I don't have patience for delayed deliveries. I'm very particular with that.
@toniganzon (72285)
• Philippines
22 Aug 17
Yes it matters a lot right? No matter how nice the product if the customer service sucks, the whole image is destroyed.
@toniganzon (72285)
• Philippines
22 Aug 17
You weren't able to get a refund? Which shop is that?
1 person likes this
@toniganzon (72285)
• Philippines
22 Aug 17
@Lucky15 Where did you order it from?
1 person likes this
@Lucky15 (37346)
• Philippines
22 Aug 17
@toniganzon Almost a year now. I buy watch, paid less than 19 dollars told me about getting for a month then reached out after a month, they apologize and told me it is on its way but...
1 person likes this
@andriaperry (116860)
• Anniston, Alabama
22 Aug 17
Yes those people are just sucky
1 person likes this
@toniganzon (72285)
• Philippines
22 Aug 17
Yeah, I guess it's because they've gained popularity so they thought they don't need to please their customers with the right service.
@teamfreak16 (43421)
• Denver, Colorado
22 Aug 17
It's important, especially for something like this.
1 person likes this
@hillhjill (23664)
• United States
22 Aug 17
It is very important to me.. If they give me attitude it makes me cringe and if it is online and they are rude I won't order from them no more.
1 person likes this
@toniganzon (72285)
• Philippines
22 Aug 17
Same here. Just so sad that they have great products but customer service sucks. That's one thing that some people still don't care much about here.
I studied marketing back in college and we were taught the importance of customer service.
1 person likes this
@hillhjill (23664)
• United States
22 Aug 17
@toniganzon yeah I have always work in that kinda business and I know that we all have bad days but that is no reason to take it out on customers.
1 person likes this
@toniganzon (72285)
• Philippines
22 Aug 17
@hillhjill So true. There are customers that are hard to deal with, but that doesn't mean we have to be rude to them. There's a right way to deal with those kind of people who can be very unreasonable sometimes.
But me, as a customer, has never been unreasonable nor rude at all.
1 person likes this
@hereandthere (45651)
• Philippines
23 Aug 17
i want to be updated when something promised is going to be delayed, not silence. some will even make you feel like you're making a mountain out of a molehill, that it's not a big deal or the end of the world. no explanations, no apology.
@toniganzon (72285)
• Philippines
23 Aug 17
It's because they have no idea what customer service is and how it should be done. Back when I was a student, it was emphasized in our university. We were the only university that was using an American authored book about marketing. I have friends from other universities studying the same course but they were using philippine authored books and unfortunately, customer service was never mentioned at all! That really surprised me!
1 person likes this
@ridingbet (66857)
• Philippines
23 Aug 17
i had made some calls on customer service agents of a network, and i think they heard what i meant. sometimes we have to be stern.
