An upgrade now too late

Philippines
September 26, 2017 4:21am CST
A week ago I received a call from our Globe and they were endorsing this new plan that would increase the internet speed by 10mbps. I didn't agree with it until they got to talk to her instead. I'm not the account owner but for some reason she agreed to change the plan. The day after the upgrade I've search for feed backs on it and it wasn't good. They said that it's fast for one month only but afterwards everything goes to crap. I do remember this now from a certain complainer when I was at the office. They were angry because it's been a month since their last request to restore their old plan. They also promised to give me an PIN for the free Netflix account free for the next six months, but nothing came.. I didn't notice the upgrade until I've check the speed of it.
Broadband speed test, Sorsogon area. Speed test net 10 mbps browsing speed.
9 people like this
13 responses
@SIMPLYD (82979)
• Philippines
26 Sep 17
We have the Globe Tattoo Wifi connection at home and it's sometimes so slow. It could hardly reach our bedroom sometimes, I had to just use my mobile date when I want to browse on facebook while hubby and I are already in bed resting.
4 people like this
• Philippines
27 Sep 17
Hello @SIMPLYD It's crazy but even to this day I don't have a mobile phone that has internet on it. I have an android phone here but I haven't set it for an open line.
2 people like this
@neildc (17253)
• Lapu-Lapu City, Philippines
27 Sep 17
@Letranknight2015 you know, for now since I came back, I am using my phone to connect and get here on mylot. I have no access to desktop for a year now I guess for the kids always on it every night for school projects.
1 person likes this
@SIMPLYD (82979)
• Philippines
27 Sep 17
@Letranknight2015 Are you on postpaid plan or prepaid. With postpaid , you can choose a deal that has internet even for only 100 mbps.
1 person likes this
@ilocosboy (37222)
• Philippines
26 Sep 17
They are really good in salestalk but poor in service.
3 people like this
• Philippines
27 Sep 17
They weren't really that good at all @ilocosboy but It was Mom who made the decision to upgrade the service.
@ilocosboy (37222)
• Philippines
27 Sep 17
@Letranknight2015 he he, you cannot complain with the upgrade of course
1 person likes this
• Philippines
27 Sep 17
@ilocosboy well, whom am I to complain since it's really fast.
• United States
26 Sep 17
So they are rip offs? And the convinced your Mom to upgrade? This is the same bs here with this internet provider..they are stone cold rip off artists.
2 people like this
• Philippines
27 Sep 17
Hello @TiarasOceanView Well, she agreed to it and now I've noticed the upgrades.
1 person likes this
• United States
27 Sep 17
@Letranknight2015 I hope it is worth the higher price is it Letran?
1 person likes this
@louievill (19662)
• Philippines
26 Sep 17
I think these plans have capping that's why they slow down gradually I think Converge fiber optics is already near you, I'm waiting for that too so I could change plans.
2 people like this
• Philippines
27 Sep 17
Hello @louievill that is what they explained to me on the previous subscription that we had but I didn't agree to it because I wasn't the account owner.
1 person likes this
@louievill (19662)
• Philippines
27 Sep 17
@Letranknight2015 i don't think you can do anything now.
1 person likes this
@iridion9 (10058)
• Philippines
26 Sep 17
Actually Im using SKY Internet. It's 16 Mbps. And yes it's really fast. We pay P 2,000 per month.
1 person likes this
• Philippines
27 Sep 17
Hello @iridion9 we were expecting to pay 1500php a month from the usual 1200Php monthly payment,. I'm contented with the 10mbps for now since it's just the two of us here.
1 person likes this
@iridion9 (10058)
• Philippines
27 Sep 17
@Letranknight2015 Does it has cap too with globe? Meaning it has limit? what is the cap limit of P 1,200 pesos. With SKY Internet there is no limit, it's really unlimited subscription. Download or upload all we can.
1 person likes this
• Philippines
27 Sep 17
@iridion9 We've been a Globe Subscriber for a long time. Personally I'm not sure if we have the time to change subscribers. Congratulations to you though.
1 person likes this
• Philippines
26 Sep 17
These internet providers are good in marketing strategy. But when it comes to after sales, their service is very disappointing.
1 person likes this
• Philippines
27 Sep 17
I think they responding to the rants of our people because compared to other countries, our internet speed sucks big time @rachz_kisses but I guess even if they try to improve it still sucks at some point.
1 person likes this
• Philippines
27 Sep 17
@Letranknight2015 They should respond by improving their system or get their internet speed upgraded if they want to cater their customer's complains. The solution is simple actually, people want what they paid for. If they are paying for a 5mbps speed, it should be delivered, not some lousy 2mbps.
1 person likes this
• Philippines
28 Sep 17
@rachz_kisses Another reason why I hesitated was because I heard they were just renting a satellite from a company in Singapore which is why it's so expensive.
1 person likes this
@neildc (17253)
• Lapu-Lapu City, Philippines
27 Sep 17
May I know what plan you have with Globe? Mine at home is plan 1,299 50Gb. We have applied to the temporary plan with additional 100Gb for free for 6 months only. But it's speed remains the same. I am just annoyed with a few promos like Netflix and Disney because we are not using those. And after the free subscription they said, we are to billed for it.
1 person likes this
• Philippines
27 Sep 17
What really ? Let me clarify, you are billed for the netflix and disney that they were promoting? I didn't even get a single email about their darn PIN. Were using the plan +300 pesos worth of additional payment. They claim it's 500gb of data, not sure because of the complains I've seen in youtube @neildc
1 person likes this
@neildc (17253)
• Lapu-Lapu City, Philippines
27 Sep 17
@Letranknight2015 500Gb for how much? That's what I saw in the statement so we have to go to the store and complain. They said they are free but they billed us.
1 person likes this
• Philippines
27 Sep 17
@neildc I would have advise you to sue them but then again I fear I might get the same problem soon. I hope not.
1 person likes this
@prashu228 (25504)
• India
26 Sep 17
Ahh so sorry. But these companies are like that, i faced such problem.
1 person likes this
@vsai2008 (9857)
• India
26 Sep 17
I too faced this problem with Internet service provider, the customer service was also not good, I think I need to shift to something else
1 person likes this
• Philippines
27 Sep 17
Hello @prashu228 The only consolation for me is that they are not the worst internet provider compare to their competitors.
1 person likes this
@prashu228 (25504)
• India
27 Sep 17
@Letranknight2015 that's good to hear
@shshiju (10567)
• Cochin, India
26 Sep 17
In India there are many providers. Competition is good to get better services.
1 person likes this
• Philippines
27 Sep 17
Hello @shshiju were barely had four here because of the investment policy that makes local owners get the monopoly on the market.
1 person likes this
@shshiju (10567)
• Cochin, India
27 Sep 17
@Letranknight2015 Oh that's sad. Customer get best services.
1 person likes this
@allen0187 (33914)
• Philippines
27 Sep 17
We have the slowest internet service and the most expensive one in the region!
1 person likes this
• Philippines
27 Sep 17
That is very true @allen0187
1 person likes this
@YrNemo (14710)
26 Sep 17
More lies I presume? I am facing with something similar here. Drive me mad!
1 person likes this
• Philippines
27 Sep 17
Yeah, probably @YrNemo and it was fault I should have talk to mom out of it.
1 person likes this
@kepweng (18574)
• Waikoloa, Hawaii
26 Sep 17
you can sued your internet provider for failing to gave fast internet speed and the free netflix is a nice Deal too bad its just a globe marketing strategy to have more consumers
1 person likes this
• Philippines
27 Sep 17
Hello @kepweng That would mean more money at our expense. I could just request to have the old plan back but so far the internet is fast.
1 person likes this
• Calgary, Alberta
2 Oct 17
If I am still in the Philippines, I will rather subscribe to converge ICT. No data capping.