Stupidity Abounds

@fishtiger58 (30319)
Momence, Illinois
October 4, 2017 9:54am CST
I just read a post by @Corbin5 this morning and it reminded me how ridiculous things can get when your parents pass away and things need to be done. My dad passed away in 2000 from an inoperable cancerous brain tumor and my mom was a mess. She was sick as well and couldn't deal with the funeral arrangements and such. My older sister couldn't deal with it either. So it all fell to me. Before I could grieve I had things that had to be done. Thankfully I got it all together. 2 1/2 years later my mom passed away. Some time after that we had my parents estate and things like selling their house to get done. My older sister was the executor of the will being the oldest. As I said earlier she was a bit of a wimp and some of the things that needed to be done seemed to be beyond her ability to complete. The thing that sticks in my mind was one of my mom's credit cards that also had a yearly fee. My mom never kept a balance on that card but once a year she was charged the 45 dollar fee. So my sister called to cancel that card. And she got a run around. She had called several times and they told her because it wasn't her card she couldn't cancel it. What really!! So I told her give me the number and I will get that card canceled. So I called. The lady told me that it wasn't my card and my mom would have to cancel it. I had already told her my mom was deceased. Amazingly enough she again said my mom had to cancel that card. I was utterly dumbfounded. I asked her if she knew what deceased meant. She again said my mom had to cancel it. That's when I lost it. I told her that I was the executor of the will and the legal heir to my mom's estate and they could keep that card active if they wanted but they would never get the 45 dollar fee they charged. I also told her to invest in a dictionary to look up what deceased meant. I was furious. I'm pretty sure she has had someone in her family die and knew what the word meant. Finally I asked for a supervisor and she promptly canceled the card. Then to my total shock she asked me if I would like to rate the service I had just received. Well that was my in. I told her it was the worst service I had ever received in my life and they really need to teach their employees what the word " deceased" meant. Unbelievable. Image from pixabay
18 people like this
17 responses
• Jacksonville, Florida
4 Oct 17
Oh wow, that lady did not seem very intelligent that's for sure. If I was her I would not have asked you to rate the service!
7 people like this
@fishtiger58 (30319)
• Momence, Illinois
4 Oct 17
yup pretty darn stupid.
5 people like this
@hereandthere (32790)
• Philippines
4 Oct 17
it's like you're talking to a robot - automatic responses on repeat. i'm non-native but i know deceased is common there, and it wasn't mistaken as diseased. asking for a rating was the last straw. maybe they're required to do that, but i guess they're not surprised if their ears rang!
4 people like this
@fishtiger58 (30319)
• Momence, Illinois
4 Oct 17
They are so lucky I didn't completely go off on them. I don't even understand what they were thinking.
1 person likes this
@just4him (127251)
• Green Bay, Wisconsin
4 Oct 17
That is unbelievable that they would treat you like that. I'm glad the supervisor got the card canceled.
3 people like this
@fishtiger58 (30319)
• Momence, Illinois
4 Oct 17
I know Valerie, it was so far past ignorant I could hardly speak.
2 people like this
@just4him (127251)
• Green Bay, Wisconsin
4 Oct 17
@fishtiger58 I think it would leave me speechless too, and that's hard to do.
2 people like this
@fishtiger58 (30319)
• Momence, Illinois
4 Oct 17
@just4him lol Yea for me too I usually have plenty to say.
2 people like this
@vandana7 (67683)
• India
4 Oct 17
Is diseased, and deceased pronounced alike?
2 people like this
@vandana7 (67683)
• India
5 Oct 17
@fishtiger58 .. Then I do understand you...love...hugs..tc
1 person likes this
@fishtiger58 (30319)
• Momence, Illinois
5 Oct 17
@vandana7 Thanks you take care as well.
1 person likes this
• United States
4 Oct 17
Wow! I guess they skipped over that part of the training.
2 people like this
@fishtiger58 (30319)
• Momence, Illinois
4 Oct 17
I know right!
1 person likes this
@DeborahDiane (23809)
• Laguna Woods, California
7 Oct 17
@fishtiger58 - Oh my goodness! That is terrible and an awful way to treat the family member of someone who is deceased. I'm glad you asked for a supervisor.
1 person likes this
@fishtiger58 (30319)
• Momence, Illinois
7 Oct 17
It was so far past ridiculous I was shocked by the stupidity of it all.
1 person likes this
• Laguna Woods, California
7 Oct 17
@fishtiger58 - Sometimes I am amazed by how insensitive people are. Maybe they should play fewer video games and spend more time with real people.
1 person likes this
@fishtiger58 (30319)
• Momence, Illinois
8 Oct 17
@DeborahDiane Heck we can't even see people's faces these days, they are always looking down at their phones. Crazy.
1 person likes this
@DianneN (85144)
• United States
9 Oct 17
Yikes! I can't believe how stupid she was. It's funny how literate she became once you asked for her supervisor.
1 person likes this
@DianneN (85144)
• United States
11 Oct 17
@fishtiger58 Stupid is as stupid does. Perhaps she knew exactly what she was doing, and if so, that's scary!
1 person likes this
@fishtiger58 (30319)
• Momence, Illinois
12 Oct 17
@DianneN You said it, shameful is the word I put on all the mess they put me and my sister through.
1 person likes this
@DianneN (85144)
• United States
12 Oct 17
1 person likes this
@JudyEv (134907)
• Bunbury, Australia
10 Oct 17
Goodness me! Fancy asking you to rate the service after a performance like that! The mind boggles.
1 person likes this
@fishtiger58 (30319)
• Momence, Illinois
11 Oct 17
I was pretty shocked she even asked me
1 person likes this
@JudyEv (134907)
• Bunbury, Australia
11 Oct 17
@fishtiger58 She must be really thick surely.
1 person likes this
@fishtiger58 (30319)
• Momence, Illinois
12 Oct 17
@JudyEv No doubt
1 person likes this
@BelleStarr (39669)
• United States
4 Oct 17
I think the problem is, that people like a disgruntled ex-girlfriend or spouse have done similar things in the past and you have to jump through hoops to cancel just about anything these days. I can not get my mother's pension company to send me her year-end statement. They insist on sending it to the home I sold 5 years ago. I just want the statement the money is automatically deposited into an account that has both her and my name on it but no, they won't do it.
1 person likes this
@BelleStarr (39669)
• United States
4 Oct 17
@fishtiger58 My name, however, is not on her pension account, just on the checking account.
1 person likes this
@fishtiger58 (30319)
• Momence, Illinois
4 Oct 17
@BelleStarr I hope you can get that all straightened out. It seems to me that somehow some way there is a solution to kids taking care of deceased parents estates in a easier way. I know your mom is still alive and still you have problems.
1 person likes this
@Shellyann36 (11273)
• United States
13 Oct 17
I am glad you handled that. Companies like that should be ashamed of themselves.
1 person likes this
@sol_cee (17416)
• Saint Vincent And The Grenadines
9 Oct 17
I would have exploded like a bomb. You held on up to the last minute. Well done.
1 person likes this
@fishtiger58 (30319)
• Momence, Illinois
11 Oct 17
I was certainly teetering on the edge lol.
@dodoazo (21403)
• Philippines
7 Oct 17
That's indeed the great stupidity. If the card isn't cancelled, who will shoulder the charges? I think there's a provision for the credt card in cass the holder is deceased the card would be automatically cancelled or null and void.
1 person likes this
@fishtiger58 (30319)
• Momence, Illinois
7 Oct 17
You would think so wouldn't you. She sure didn't want to let me cancel that card, but eventually I prevailed.
@FayeHazel (19951)
• United States
6 Oct 17
So sorry about your parents. Oh that is total bull about the fee and canceling the card
1 person likes this
@fishtiger58 (30319)
• Momence, Illinois
7 Oct 17
They surely were not going to get any money from us. Not that it was a huge amount of anything it was just the point of it. My mom was gone. Thanks.
1 person likes this
@jstory07 (69981)
• Roseburg, Oregon
5 Oct 17
Now how stupid is that. She just wanted to make more money for the credit card company.
1 person likes this
@fishtiger58 (30319)
• Momence, Illinois
5 Oct 17
I guess so, but she sure wasn't going to get any more out of my mom, and certainly not from us kids.
@Juliaacv (33338)
• Canada
5 Oct 17
That is terrible. Sadly they probably were obligated to ask about the rating. I know that Bell Canada does that, and really, who calls their phone company unless they have a problem, I'm sure they get more of those calls then requests for moves or adding new services.
1 person likes this
@fishtiger58 (30319)
• Momence, Illinois
5 Oct 17
I'm sure you are right. And while I needed that card canceled, I wasn't calling for good things, just a simple cancellation. Often we humans are quick to criticize and complain and not to say hey good job. I wasn't there to be mean or criticize I just wanted the card canceled. They made it difficult to say the least.
1 person likes this
@Corbin5 (116274)
• United States
4 Oct 17
Thank you for the kind mention. I am amazed that the cancelling of your mother's credit card turned into such a hot mess!!!! I have lost it many times over the years when those who are in the business of helping haven't a clue.
1 person likes this
@fishtiger58 (30319)
• Momence, Illinois
4 Oct 17
it certainly boggles the mind. You are more than welcome.
1 person likes this
• United States
4 Oct 17
That is really crazy but I've gone through similar things this past year with my mom passing away last October.
1 person likes this
@fishtiger58 (30319)
• Momence, Illinois
4 Oct 17
I hope you get it all figured out, we had problems for at least a year after she passed away. And all my mom's papers were in order me and her had gone through everything like 2 years earlier shortly after my dad passed.