October 4, 2017 9:54am CST
I just read a post by @Corbin5 this morning and it reminded me how ridiculous things can get when your parents pass away and things need to be done. My dad passed away in 2000 from an inoperable cancerous brain tumor and my mom was a mess. She was sick as well and couldn't deal with the funeral arrangements and such. My older sister couldn't deal with it either. So it all fell to me. Before I could grieve I had things that had to be done. Thankfully I got it all together. 2 1/2 years later my mom passed away. Some time after that we had my parents estate and things like selling their house to get done. My older sister was the executor of the will being the oldest. As I said earlier she was a bit of a wimp and some of the things that needed to be done seemed to be beyond her ability to complete. The thing that sticks in my mind was one of my mom's credit cards that also had a yearly fee. My mom never kept a balance on that card but once a year she was charged the 45 dollar fee. So my sister called to cancel that card. And she got a run around. She had called several times and they told her because it wasn't her card she couldn't cancel it. What really!! So I told her give me the number and I will get that card canceled. So I called. The lady told me that it wasn't my card and my mom would have to cancel it. I had already told her my mom was deceased. Amazingly enough she again said my mom had to cancel that card. I was utterly dumbfounded. I asked her if she knew what deceased meant. She again said my mom had to cancel it. That's when I lost it. I told her that I was the executor of the will and the legal heir to my mom's estate and they could keep that card active if they wanted but they would never get the 45 dollar fee they charged. I also told her to invest in a dictionary to look up what deceased meant. I was furious. I'm pretty sure she has had someone in her family die and knew what the word meant. Finally I asked for a supervisor and she promptly canceled the card. Then to my total shock she asked me if I would like to rate the service I had just received. Well that was my in. I told her it was the worst service I had ever received in my life and they really need to teach their employees what the word " deceased" meant. Unbelievable. Image from pixabay
18 people like this
it's like you're talking to a robot - automatic responses on repeat. i'm non-native but i know deceased is common there, and it wasn't mistaken as diseased. asking for a rating was the last straw. maybe they're required to do that, but i guess they're not surprised if their ears rang!
4 people like this
• United States
I think the problem is, that people like a disgruntled ex-girlfriend or spouse have done similar things in the past and you have to jump through hoops to cancel just about anything these days. I can not get my mother's pension company to send me her year-end statement. They insist on sending it to the home I sold 5 years ago. I just want the statement the money is automatically deposited into an account that has both her and my name on it but no, they won't do it.
• Momence, Illinois
@BelleStarr I hope you can get that all straightened out. It seems to me that somehow some way there is a solution to kids taking care of deceased parents estates in a easier way. I know your mom is still alive and still you have problems.
That is terrible. Sadly they probably were obligated to ask about the rating. I know that Bell Canada does that, and really, who calls their phone company unless they have a problem, I'm sure they get more of those calls then requests for moves or adding new services.
• Momence, Illinois
I'm sure you are right. And while I needed that card canceled, I wasn't calling for good things, just a simple cancellation. Often we humans are quick to criticize and complain and not to say hey good job. I wasn't there to be mean or criticize I just wanted the card canceled. They made it difficult to say the least.
• United States
Thank you for the kind mention. I am amazed that the cancelling of your mother's credit card turned into such a hot mess!!!! I have lost it many times over the years when those who are in the business of helping haven't a clue.