Not as Calm as I Thought
October 11, 2017 4:11pm CST
My husband is always calm. He could be the poster child for "CALM." I have never observed my husband in action when he has communicated with a computer, interactive voice response (IVR), via the phone. After I made six calls to a variety of companies to solve a dilemma with my elderly dad's medication, my husband said he would do call number seven. My hero! I sat beside him to feed him necessary information pertaining to my elderly dad for call number seven. I was impressed when my husband calmly answered "Yes" or "No" when prompted by the computer during this phone call. What a guy! I was also impressed with the gentle touch my husband used to enter a variety of numbers in response to commands using the keypad on the phone. Amazing! However, after my husband experienced a few "Press the pound key to return to the previous menu," "Let's try that again," "I'm sorry, I do not understand," and "I'm sorry, I do not recognize that number," whatever calm my husband had flew right out the window. My husband's "Yes's" and "No's" became louder and louder, with a hint of anger included for good measure. The entering of numbers using the keypad on the phone became the pounding of each number using the keypad on the phone. When my husband finally reached the real human, he was incredibly calm and extremely polite. If a call number eight becomes necessary, I think I will handle that one.
34 people like this
• Green Bay, Wisconsin
That is probably a good idea for your keyboard and phone. Any more pounding out the numbers and both would be history. It's good to know he is calm most of the time. I totally understand the aggravation associated with automated robots on the phone.
• Genova, Italy
Your husband can stay calm in a situation that many people would bring to anger. I would say "a real talent!" Even here in Italy, for most services, there are interactive voices with a "sequence" of keys to press, until finally is possible talk with a real person!