Not as Calm as I Thought

@Corbin5 (74356)
United States
October 11, 2017 4:11pm CST
My husband is always calm. He could be the poster child for "CALM." I have never observed my husband in action when he has communicated with a computer, interactive voice response (IVR), via the phone. After I made six calls to a variety of companies to solve a dilemma with my elderly dad's medication, my husband said he would do call number seven. My hero! I sat beside him to feed him necessary information pertaining to my elderly dad for call number seven. I was impressed when my husband calmly answered "Yes" or "No" when prompted by the computer during this phone call. What a guy! I was also impressed with the gentle touch my husband used to enter a variety of numbers in response to commands using the keypad on the phone. Amazing! However, after my husband experienced a few "Press the pound key to return to the previous menu," "Let's try that again," "I'm sorry, I do not understand," and "I'm sorry, I do not recognize that number," whatever calm my husband had flew right out the window. My husband's "Yes's" and "No's" became louder and louder, with a hint of anger included for good measure. The entering of numbers using the keypad on the phone became the pounding of each number using the keypad on the phone. When my husband finally reached the real human, he was incredibly calm and extremely polite. If a call number eight becomes necessary, I think I will handle that one.
34 people like this
34 responses
@fishtiger58 (29387)
• Momence, Illinois
11 Oct
Those automated computer phone calls can do that to a person.
7 people like this
@Corbin5 (74356)
• United States
11 Oct
He turned to me and said, "This is nuts." Dealing with pharmaceutical companies, insurance companies, and pharmacies takes one on a wild ride.
3 people like this
@fishtiger58 (29387)
• Momence, Illinois
11 Oct
@Corbin5 Dont' forget the credit card companies they are bad too.
2 people like this
@Corbin5 (74356)
• United States
11 Oct
@fishtiger58 Oh yes. A nightmare!
2 people like this
@AmbiePam (45048)
• United States
11 Oct
I guess you found his patience limit! Kudos to him because he lasted longer than I would.
7 people like this
@Corbin5 (74356)
• United States
12 Oct
He turned to me and said, "This is nuts!"
2 people like this
@bunnybon7 (31646)
• Holiday, Florida
12 Oct
@Corbin5 thats how i feel about the whole automated mess
2 people like this
@LoriAMoore (8833)
• United States
12 Oct
Oh yeah, my hubby curses at the voice commands and calls them ugly names.
4 people like this
@Corbin5 (74356)
• United States
12 Oct
My husband said some bad words too, but did not want to mention that.
1 person likes this
@nanette64 (12423)
• Fairfield, Texas
12 Oct
That's me @LoriAMoore .
2 people like this
@MALUSE (30260)
• Denmark
12 Oct
My husband shouts at the telly. @LadyDuck My husband is Libra.
3 people like this
@Happy2BeMe (62539)
• Canada
11 Oct
It is hard sometimes to remain calm when dealing with those automated calls. They can be quite frustrating,
4 people like this
@Corbin5 (74356)
• United States
12 Oct
I can imagine that the elderly have a very hard time. My dad, when he was in his 80s, just drove to his doctor's office to make an appointment because he could not hear or understand the commands.
1 person likes this
@Happy2BeMe (62539)
• Canada
12 Oct
@Corbin5 I can see how that would be easier. It can be stressful.
1 person likes this
@peachpurple (7394)
• Malaysia
11 Oct
Not everyone has that kind of patience, your hubby is considered cool
4 people like this
@Corbin5 (74356)
• United States
12 Oct
I am the one that is not calm most of the time, and he calms me down. Rather odd to see him get so frustrated.
@sharon6345 (101214)
• United States
11 Oct
I now someone that way and it's refreshing to me.
4 people like this
@Corbin5 (74356)
• United States
11 Oct
The majority of the time, he is very calm. He calms me down.
1 person likes this
@amadeo (43905)
• United States
11 Oct
sorry to hear all the problem there.Can you block the callers there.I do on my cell phone.
3 people like this
@Corbin5 (74356)
• United States
12 Oct
Well, we had to call CVS Caremark to arrange delivery of his medications to the nursing home. Due to a change in the company, Dad's medications were not arriving. A big mess.
@amadeo (43905)
• United States
12 Oct
@Corbin5 wow that is a big mess there.
1 person likes this
@bunnybon7 (31646)
• Holiday, Florida
11 Oct
I sure understand. i always get really upset and mad over these new automated things. they never seem to understand words. i always picture people sitting in the office background laughing at this. too
3 people like this
@Corbin5 (74356)
• United States
12 Oct
I bet they are laughing at us too!!!
1 person likes this
@LadyDuck (113542)
• Switzerland
12 Oct
Typically Pisces, we are calm and relaxed until something does not push up out of our comfort zone.
2 people like this
@Corbin5 (74356)
• United States
12 Oct
Yes, my husband the Pisces, like you, is much calmer than Scorpio me. I think our neighbors heard his loud voice and they now know all my dad's personal information.
2 people like this
@LadyDuck (113542)
• Switzerland
12 Oct
@Corbin5 The day I got really angry with our Internet provider I saw my husband coming inside the room looking at me with a scared expression.
2 people like this
@nanette64 (12423)
• Fairfield, Texas
12 Oct
@Corbin5 and @LadyDuck ; you can imagine what a Taurus (me) sounds like can't you? I know more hyphenated and 4-letter words than you can count.
2 people like this
@RubyHawk (20929)
• Atlanta, Georgia
12 Oct
I don't like to make those calls. they drive me frantic before I get a real person. It isn't easy to speak politely when you finally get there..
2 people like this
@Corbin5 (74356)
• United States
12 Oct
Yes, I commend my husband for being so nice to the human we finally reached.
1 person likes this
@RubyHawk (20929)
• Atlanta, Georgia
12 Oct
@Corbin5 He's a gentleman.
1 person likes this
@Susan2015 (18029)
• United States
12 Oct
After so many calls and hit this for this and this for this, it becomes very annoying. I liked it better when an actual person answers the phone.
2 people like this
@Corbin5 (74356)
• United States
12 Oct
Me too! I bet a lot of people just hang up. No way could an elderly person handle that. When my dad was in his 80's. He would just drive to his doctor's office to make an appointment to avoid all those prompts coming from a non-human.
@snowy22315 (31364)
• United States
12 Oct
I think we have all had that voice menu from H E double toothpicks. My strategy is to just say agent, over and over again..until the computer or AI finally gets the message!
1 person likes this
@Corbin5 (74356)
• United States
12 Oct
Oh, thanks for that tip. I never knew that. We will definitely say "agent" in the future!
1 person likes this
@snowy22315 (31364)
• United States
12 Oct
@Corbin5 It does help..because the voice menu can only do so much.
1 person likes this
@Corbin5 (74356)
• United States
12 Oct
1 person likes this
@JudyEv (92077)
• Bunbury, Australia
12 Oct
A situation like this would drive me crazy too. At least your husband was able to revert to calm and polite once he reached a 'real' person.
1 person likes this
@Corbin5 (74356)
• United States
12 Oct
Yes, he was a total gentleman with the real person on the phone.
1 person likes this
@JudyEv (92077)
• Bunbury, Australia
13 Oct
@Corbin5 Vince manages to keep his cool on the phone too. Even if he has quite an argument with them, he usually manages to finish up with something positive.
1 person likes this
@Corbin5 (74356)
• United States
13 Oct
@JudyEv My husband does the same. He thank the real human profusely for her help.
1 person likes this
@just4him (85345)
• Green Bay, Wisconsin
13 Oct
That is probably a good idea for your keyboard and phone. Any more pounding out the numbers and both would be history. It's good to know he is calm most of the time. I totally understand the aggravation associated with automated robots on the phone.
1 person likes this
@Corbin5 (74356)
• United States
13 Oct
Yes, he is such a mild-mannered fellow the majority of the time, but since he was doing this for my dad, I think he wanted to get things done right.
1 person likes this
@just4him (85345)
• Green Bay, Wisconsin
14 Oct
@Corbin5 Sometimes that doesn't work - especially when you're dealing with the automated telephone system
1 person likes this
@ridingbet (34741)
• Philippines
13 Oct
i hope the automated answering calls will no longer make your husband angry.
1 person likes this
@Corbin5 (74356)
• United States
13 Oct
Well, it was interesting to watch him raising his voice more and more due to frustration.
1 person likes this
@ridingbet (34741)
• Philippines
16 Oct
@Corbin5 talking to an automated machine can be stressful and i hope your husband toned won later. hahaha
1 person likes this
@ilocosboy (28514)
• Philippines
12 Oct
Still, I can say you husband is very calm,
1 person likes this
@Corbin5 (74356)
• United States
12 Oct
Yes, the majority of the time, he is very calm. I am the one who is not the calm. We are opposites, for sure.
@ilocosboy (28514)
• Philippines
12 Oct
oh, that is so like us, me and my wife Lisa,
1 person likes this
@Blondie2222 (16915)
• United States
12 Oct
I know how your husband feels. I deal with that at work when I have to call insurance companies and then have to deal with the long wait as well. Glad it's done with though and he was helpful to you
1 person likes this
@Corbin5 (74356)
• United States
12 Oct
It was kind of funny to see him frustrated due to the fact that he never becomes rattled.
1 person likes this
@Blondie2222 (16915)
• United States
12 Oct
@Corbin5 yeah i'm sure you won't see that again for awhile
1 person likes this
@alberello75 (12078)
• Genova, Italy
12 Oct
Your husband can stay calm in a situation that many people would bring to anger. I would say "a real talent!" Even here in Italy, for most services, there are interactive voices with a "sequence" of keys to press, until finally is possible talk with a real person!
1 person likes this
@Corbin5 (74356)
• United States
12 Oct
Yes, all humans want to do is talk to a live person.
1 person likes this
@alberello75 (12078)
• Genova, Italy
12 Oct
@Corbin5 You right! The automatic voices, for me are boring.....Just wasted of time!
1 person likes this
@Ithink (4777)
• United States
12 Oct
I had to giggle, he is way better then mine is with anger management with the phone calls like that. I have to the calling or we might not have a phone! lol Now I lose it when I get calls from them with all the spam and con calls.
1 person likes this
@Corbin5 (74356)
• United States
12 Oct
A phone, cell phone or landline, has never been a friend of mine. I despise talking on the phone.
1 person likes this
@Ithink (4777)
• United States
12 Oct
@Corbin5 It can irritate me but I can deal with it. Non irritating is family and friends most of the time.
1 person likes this
@Courtlynn (42579)
• United States
12 Oct
Yikes. Hope no call 8 is needed
1 person likes this
@Corbin5 (74356)
• United States
12 Oct
Me too! Those calls could cause one to lose any sanity they have.
1 person likes this
@Courtlynn (42579)
• United States
12 Oct
@Corbin5 yes they could.
1 person likes this