Fraud Phone Call
Green Bay, Wisconsin
October 31, 2017 7:10am CST
Yesterday when I tried to order my books after getting Freedom's Cry published, my card was denied, and I couldn't figure out why. I was going to stop by the bank to find out what was going on, but forgot when I went to the pool and then shopping afterwards. I was happy my card didn't decline at the store. As soon as I got home I got a phone call from the bank and the automated robot asked me about purchases and attempts that I made in the past several days. I verified I was me, and then called my bank to talk to a 'live' person and get it straightened out. My card was declined due to fraud suspicion. I verified I was the only one using my card and I had tried to make the purchase on the publishing site. They unlocked my card, though it didn't decline my groceries for which I was happy, and I was then able to go back to CreateSpace and order my books. This is the first time this has happened to me - getting a fraud call when I'm the one using my card. Has this happened to you, having your card decline when you're the one using it and there's no reason for the decline? I'm going to be going back to bed soon. I've been awake since 1:30 this morning due to a nosebleed that wouldn't stop for half an hour, and I gave up trying to go back to sleep and have been up since 2:30. In the meantime, I'm going to get some interacting done. I'm also a happy camper this morning as I have Freedom's Cry on Kindle and it was snowing when I went to the pool. The smile on my face is from ear to ear. I hope your day is going well. Thanks for reading.
15 people like this
• Greencastle, Indiana
glad you got it under control & fixed, that's one reason why I don't shop online OR use a card to buy stuff I use cash & GO to the store to shop I know there's a lot of things you have no choice but to shop online with a card.
3 people like this
• Green Bay, Wisconsin
@fishtiger58 Yes, I knew that. Just wanted to make certain you weren't sad for me too. Besides, you could have changed your mind and liked snow. I don't see that happening, at least not until fish can live out of water.
It sounds like you were able to get this corrected. My husband had a charge on his credit card statement which he didn't make. He called and they couldn't explain it, so they fear that he's been a victim of fraud as well. They had to cancel his card and will remove the charge and send him a new card. The charge was to an American (.com) website that he and I have never heard of. We worry that he was part of that Equifax mess.
@just4him When my husband called, they had no explanation because the charges were not from here in Canada, they were from a US website. But, thankfully they will remove those charges. After that he told me that he'll probably just cancel that card-we don't use it really anyways.
• United States
Yes! I do understand and appreciate the new security. It is however vastly annoying and embarrassing when a transaction can't be completed. Ours kept declining because it was used to much in a day compared to other days. We had literally did only a few purchases: 1 pay for gas; 2 grabbed coffee;3 gym membership (automatic payment), 4 car insurance (another automatic), 5; craft store, 6 shopped for house items; 7 lunch; 8 groceries and it was declined! congrats on your book!!!
• Green Bay, Wisconsin
I'm okay, but I've had another short bout of nosebleed. It's all because of the blood thinner I'm on due to the blood clot in my leg. I'll be happy when I'm done with it in another month. Then the nosebleeds should be history as well.
Some credit cards hacked using spam mails, do not attempt to open sites even if its not spam, make sure that you can open safe sites. I will give you a tip. install authy and apply it to gmail account except for yahoo accounts. Im safe when I use this app on android, possible to use this on pc. The purpose on using this app is to protect your email accounts connected to your bank accounts.