Consequences...

@JolietJake (51144)
United States
November 5, 2017 8:10am CST
I had a 'bad' deal happen on eBay a few weeks ago. I had ordered a pair of parts for my sound system, and one of the parts that I got was the incorrect one. After I had made my order, the price for the correct part had gone up over $40 more. I was assured by the seller that the old price would be honored if I returned the wrong part for a refund and re-ordered the correct one. So since I had been told they would, I did a return. Now, the part that was wrong...I could have sold it on eBay for a bit of profit and ordered the correct one from someone else and made a few bucks in the deal. But since I was told they would honor the original price, I did the return instead. After I got my refund, I inquired how was I supposed to place an order for the correct part at the original price. Their reply: "Hi and thanks for reaching out! Unfortunately we cannot control the prices of our items as we buy these items prepackaged from a wholesaler. Sorry I can't be more help." Their previous massage had stated: "I’m very sorry, but we tend to avoid replacements whenever possible as they tend to get messy for both us as the seller and you as the buyer. The fastest and easiest way to get your item is to actually place a new order (we will ALWAYS price match the original) and as soon as we receive the defective item we will issue the full refund. I hope you understand. " So I sent the following message: "So now you won't price match the original order? That YOU messed up? Fine, that leaves me no choice but to give you a negative feedback. I hope you understand." And I did so. Well...this morning, I got the following message from them: "I just saw that you left negative feedback and I wanted to reach out and personally apologize. I'm extremely sorry about this mishap; as you can see from my feedback, I work extremely hard to make sure all of my customers are 100% satisfied. I really wish I would've had the opportunity to make this situation right before you left feedback. Would a full refund change your experience from negative to positive? I'd gladly issue an additional refund. Our goal is 100% positive experience with our company. NOT 99%. So please let me know if there's ANYTHING I can do" (I underlined the one sentence...I gave them the opportunity before I left feedback) My reply: "I don't want a full refund. I had someone tell me the original price would be honored if I reordered. Then I get told 'Nope, ain't gonna happen". I could have kept the wrong thing sent and sold it here for enough to buy the original item ordered at the price you have it listed now, but I sent it back only because I was told I would get a price match if I reordered from you. I waited to leave feedback originally because I don't like leaving negative feedback, but I really don't see as I was left any choice." The only thing I expected from them was to make the original order good. Their seller page states "We offer a 30-Day Return Policy on items in which you are not completely satisfied with. You have the option of a full-refund or an exchange of the item." However, as one of the earlier messages states "I’m very sorry, but we tend to avoid replacements whenever possible as they tend to get messy for both us as the seller and you as the buyer." So they got negative feedback. Actions have consequences. I still have to replace one part at over twice the original cost. Don't promise me something and then fail to honor your promise. It makes Mikey a bit angry.
21 people like this
18 responses
@Happy2BeMe (74743)
• Canada
5 Nov
I would have done the same thing. They deserve a negative feedback so people know what they are like. They promised you one thing and didn't honor that so what did they expect you to do. They will get man more if they continue to treat their buyers that way.
4 people like this
@JolietJake (51144)
• United States
5 Nov
I gave them plenty of time to do the 'right' thing...if they want the feedback altered, all they have to do is honor their promise.
3 people like this
@Happy2BeMe (74743)
• Canada
5 Nov
@JolietJake exactly!!!
2 people like this
@owlwings (39249)
• Cambridge, England
5 Nov
If he were really so keen to keep his customers happy as he claims to be, he should have honoured the statement on his seller page and exchanged the incorrect part for the correct one at his own cost. It wouldn't be the first time that a seller has had to take a loss, in the interest of customer satisfaction, on an exchange because the supplier changed the price. It sounds as though his statement on his seller page and your subsequent correspondence with him is something which ought to be mentioned to eBay.
3 people like this
@JolietJake (51144)
• United States
5 Nov
I'm just not getting the logic behind issuing a full refund...and thereby having a total loss...vs the partial loss of honoring the original price on a new order
2 people like this
@owlwings (39249)
• Cambridge, England
5 Nov
@JolietJake There seemed to be several non sequiturs in the messages you received - almost as if they were written by different people!
3 people like this
@JolietJake (51144)
• United States
5 Nov
@owlwings I've wondered that myself, especially since the last message had a name attached to it and none of the others did
3 people like this
@celticeagle (118276)
• Boise, Idaho
5 Nov
It would me too. Glad you stood by the negative feedback. People need to stand by their word.
2 people like this
@JolietJake (51144)
• United States
5 Nov
I hate people that lie
2 people like this
@celticeagle (118276)
• Boise, Idaho
6 Nov
@JolietJake ......I do too. Especially in business.
2 people like this
@peachpurple (12875)
• Malaysia
7 Nov
@JolietJake me too, breaking promises
2 people like this
@TheSojourner (17454)
• United States
5 Nov
Can eBay do anything to them? I'm sorry it didn't go smoother. That stinks.
2 people like this
@JolietJake (51144)
• United States
5 Nov
To the best of my understanding, eBay won't do anything since they did give me a refund on the order for the part I returned.
1 person likes this
• United States
5 Nov
@JolietJake *nods* I understand. It's a shame that the "shop" won't make good on their word.
1 person likes this
@fishtiger58 (30338)
• Momence, Illinois
5 Nov
I don't blame you for giving negative feedback. Seems they make it sound good then act like that was never mentioned. But see how they hop to it once they get that negative feedback. Bad bad business. I sell on ebay and would never ever treat a customer like that.
2 people like this
@JolietJake (51144)
• United States
5 Nov
I was a bit put-off when they wouldn't do an exchange the first time, since it says they will, but since they said they would price-match if I reordered, I didn't really think anything of it. The longer they put off 'making it right' the less chance they have of me being able to change the feedback left
1 person likes this
@fishtiger58 (30338)
• Momence, Illinois
5 Nov
@JolietJake Yes I think there is only so much time before the feedback can't be changed at all. It's their problem, even if I got the new part for the old price I may not change the feedback just for the crap they put me through.
1 person likes this
@ricki_911 (19461)
• Toronto, Ontario
5 Nov
It is how it is worded as well . I'd be going to another company.
2 people like this
@JolietJake (51144)
• United States
5 Nov
I couldn't resist leaving the 'I hope you understand' part on my message after they said it to me.
1 person likes this
@ricki_911 (19461)
• Toronto, Ontario
5 Nov
@JolietJake i thought it was funny. It's all in how you word it. But by the messages you copied. Sounds like two different people typing it.
1 person likes this
@akp100 (13328)
• India
6 Nov
So have you got refund or the product at previous price tag? That's why I avoid ebay always. I have heard lots of confusing things about it like this. So I mostly avoid this site. Not all seller takes full responsibility of what they are selling. In past I got the product with wrong color. But I have to accept it as seller said I have to wait long for the right color.
1 person likes this
@yugocean (8375)
• India
6 Nov
E-bay owns Paypal, paypal was it's subsidery but made a separate company in 2015, still owner is same, not possible to avaoid it completely.
1 person likes this
@akp100 (13328)
• India
9 Nov
@yugocean Even I heard that they are separate now. But don't know about the back doors.
1 person likes this
@yugocean (8375)
• India
9 Nov
@akp100 Business is business, E-bay can still decide because ownership keeps it as boss.
@yugocean (8375)
• India
6 Nov
Promise is a promise, here is old saying in Samskrt (sanskrit) that "Honouring your promise is more important than your life". It is justified to be angry and tke any action against those who dishonour.
1 person likes this
@JolietJake (51144)
• United States
6 Nov
I thought that if they were so interested in their customers being '100%' satisfied that they would have finally agreed to honor their offer, but it doesn't appear so.
1 person likes this
@yugocean (8375)
• India
6 Nov
@JolietJake This was not a good part from them, but your negative feedback will give them a problem, now all your myLot friends and others are aware of it.
1 person likes this
@lovebuglena (6393)
• Staten Island, New York
5 Nov
Can't believe they thought that offering you a refund would make you change your review.
1 person likes this
@JolietJake (51144)
• United States
5 Nov
Honoring their word would work, but I don't think that is gonna happen
• Staten Island, New York
5 Nov
@JolietJake You never know. Maybe it will.
1 person likes this
@much2say (39271)
• United States
5 Nov
Wth . . . you DID give them the opportunity before you gave the feedback! I could be wrong, but maybe there was more than 1 person replying to you . . . the 1st and 2nd didn't talk to each other about this. In any case, they are not honoring their words - so yes, they do deserve negative feedback!
1 person likes this
@JolietJake (51144)
• United States
5 Nov
I think there was more than one person messaging as well.
1 person likes this
@much2say (39271)
• United States
5 Nov
@JolietJake It shows they were not on the same page with their policies. The first guy said some things that as a seller should never be told to a customer . . . the last one at least tried to be professional. But it's too little, too late . . . they messed up their own reputation.
1 person likes this
@peachpurple (12875)
• Malaysia
5 Nov
me too, I would had done the same action too, you did right Mikey !
1 person likes this
@JolietJake (51144)
• United States
5 Nov
I waited over a week to leave feedback about it, because I really don't like giving negative marks, but...
1 person likes this
@peachpurple (12875)
• Malaysia
5 Nov
@JolietJake you did have a grace period
1 person likes this
@LadyDuck (157723)
• Switzerland
5 Nov
I would have done the same. I cannot stand those who promise and then change their mind. I hope you can get the second part from another vendor, more honest.
1 person likes this
@JolietJake (51144)
• United States
5 Nov
I'm almost sure that I have to be dealing with more than one person there since the messages keep saying such different things
2 people like this
@LadyDuck (157723)
• Switzerland
5 Nov
@JolietJake This is surely the case and someone messed up the whole thing.
1 person likes this
@AmbiePam (49101)
• United States
5 Nov
Wow, they have some nerve. You were very fair.
1 person likes this
@JolietJake (51144)
• United States
5 Nov
I've been waiting to see if there is any further communication from them...so far nothing
1 person likes this
@toniganzon (50001)
• Philippines
5 Nov
I won't promise you anything. Don't want you angry at all.
1 person likes this
@GooglePlus (1381)
5 Nov
Angry Mikey was supposed to sell it
1 person likes this
@nomus24g (22993)
• India
5 Nov
now who is Mikey?
@JolietJake (51144)
• United States
5 Nov
That would be me, Michael Joseph Ratcliffe
1 person likes this
@nomus24g (22993)
• India
5 Nov
@JolietJake hmmm...I know that, but never knew Mikey to be your nick name...
1 person likes this
@Srbageldog (8598)
• United States
6 Nov
That sounds very frustrating. I would have also left them negative feedback.
@allen0187 (33124)
• Philippines
6 Nov
That's messed up. hope you can the part that you need and this is all sorted out.