What if you have to use sign language to buy coffee?
November 12, 2017 8:32pm CST
I was walking around one of the malls here on Saturday and thought I'd just grab a cup of hot chocolate from Starbucks before heading home. I had not been to this particular chain before, so I didn't expect anything to be different than the other Starbucks...until the time came to make my order. All of the employees here used sign language to communicate - I realized then that they were all deaf. Customer can write orders on a menu card and later would get an order number that would flash on a screen when their order is ready. Very interesting! I later found out that this was a collaboration between the management and The Society of Interpreters for the Deaf (SID), aiming at providing employment opportunities for the deaf. Turns out that it's also the first-of-a-kind Starbucks ‘Signing Store’, globally! Do you know sign language, or maybe have attempted using them? Would you be interested in learning?
22 people like this
Wow so nice of starbucks.. I hope all of their goals come true and givea deaf a chance to work. My late uncle was a deaf-mute , when he still alive, he stayed in our house for years. So I know how to do sign language. I just do not know now if I am still good at that because Its been a long time that I'm not able to use it.
@cahaya1983 But you know what deaf-mute people are so amazing, they have a very strong senses. They can easily catch up and understand what you are trying to say, they're very good in lip reading. Yeah I support their goal because deaf-mute people is very close to my heart
@cahaya1983 I just learnt it from my mom first, my mom is very good in sign language because of my uncle's condition, they're living in 1 house since they were kids. My uncle really loves to share a stories and we need to respond . So that's it ,we just noticed 1 day that we can do sign language already.
• Manchester, England
Despite appreciating the obvious benefits of this, I do think it is rather impractical. Ignored language is not very well known by the general public, so the majority of customers would have serious problems trying to order. It also seems reasonable to assume that many of the staff would be able to lip read. The logical solution would be to have signs around explaining how to order each item via sign language. I would be quite prepared to read such signs and order accordingly, thus gradually learning. However, I would be inclined to go elsewhere rather than struggle every time.
Well they're deaf and mute but not visually impaired, so pointing at the item on the menu or writing a note to make additional requests is all a customer who doesn't know sign language would need to do to order. Based on my observation customers actually enjoyed the experience. It's a different experience, but not a difficult one. I wouldn't say it's a struggle at all, actually. I personally wouldn't hesitate going there again.