Do you use bargain sites like Groupon etc
November 30, 2017 1:05pm CST
Recently I bought some vouchers for a smart hotel in London for a meal in their restaurant from a site called Wowcher. I bought enough to take my son and daughter plus partners with my husband so six in total. I phoned and booked for December 9th as we we going to spend the week end in London. I got a phone call a day ago to say they were no longer honouring these vouchers and that I should contact Wowcher to get a refund. Great, I thought now I have the hassle of sorting that out and also have to find another venue and also have to pay for that before getting my money refunded. I was really fed up and felt that having already taken my booking they should honour that. I am now sorting this with Wowcher but it is taking time and a lot of fuss. The weekend before I had booked a night away with my husband with an afternoon tea and breakfast in Shrewsbury for a little escape away also through Wowcher.That hotel informed me that they were closed that week end but at least they sent me a voucher that could be used any time in the next twelve months so that was better customer service than the hotel in London. I have used both Groupon and Wowcher loads of times before and this is the first problem I have had with either site when using their vouchers. Has anyone else used these sites and had good experiences or bad? Update: Wowcher have refunded my money back to my credit card so all good !now
11 people like this
• United Kingdom
@catsholiday I remember one small cake-making business gave out vouchers for a box of cakes thinking they would get a bit of extra publicity. They were inundated with orders, had to take on extra staff and made a big loss from the deal, I'm not sure whether they went bust. I suppose you could say that was their own fault but they just didn't dream they would get such a huge response!