TheSims4 set at high resolution and high everything caused the image to distort.

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Image distortion in The Sims 4 during game play mode, set at top story in build mode created a sudden distortion of the image and a blank screen. When it cleared up then did the same thing a second time I figured it was time to revert my game settings from high resolution to medium. I did the reset to medium and went from that point to a few minutes of game play and there were no more instances of image breakup or blank screen. Is it caused by too much processing for the graphics card or having the refresh rate set incorrectly? I just don't have any answers at this time. Help if you can. I ran a complete diagnostic and the system is okay. Have you ever had image corruption during gaming from setting graphics resolution in game play to too high a setting? If this was the case, was your solution to it, to reduce graphics quality settings to either default or lower resolution to get it working right again? If this is due to the graphics card not being able to handle too many details or just something altogether different, I am interested in your feedback on this topic when you get the chance. Thank you in advance.