Yelling At Kids At Work

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I work in a hotel as some of you know. When kids are in the hotel it can be quite the ruckus going on. A lot of the little ones are fascinated by the glass elevator we have and are always begging to go on it. Unfortunately, the older kids can be quite the handful, especially when their parents aren't watching them. We've had the elevators breakdown because of them playing on them. Once they had both down. One thing we are allowed to do is yell at kids. It isn't to be mean but we're trying to run a business. I've yelled at kids running in the halls, playing on the elevators and making too much noise when other guests are still sleeping. I've even told a parent or two to tell their kids to be quiet. Today it was a bunch of little boys and the elevator in the back. When the door opened and I tried to get my cart out, they started piling in. I made them get out and then watched as they crawled (literally) into the elevator. I told them knock it off and quit playing while thinking "I glad these aren't my kids!" LOL