How Fast Does MyLot Support Respond or Resolve Inquiries?

@raijem (335)
Philippines
March 10, 2018 10:45pm CST
For those of you who have experience raising queries or asking for support here on MyLot, how long does it take for them to respond? I recently reported a few posts I saw which I think are inappropriate but it doesn't seem they were acting on it.
3 people like this
5 responses
@aureliah (24319)
• Kenya
11 Mar 18
Just give them time. You never know what is on their queue
1 person likes this
@raijem (335)
• Philippines
11 Mar 18
I hope they respond in a timely manner.
1 person likes this
@aureliah (24319)
• Kenya
14 Mar 18
@raijem I hope they did already
@toniganzon (72285)
• Philippines
11 Mar 18
I think we should consider the mylot time as well. They will act on it when there is indeed a violation, but if none, then it won't be deleted at all. What kind of violation prompted you to report that post?
@raijem (335)
• Philippines
11 Mar 18
a racist post
@toniganzon (72285)
• Philippines
12 Mar 18
@raijem Then it would take an evaluation first.
1 person likes this
@raijem (335)
• Philippines
12 Mar 18
@toniganzon I think it gone. They seem to do a good job making the site a bit safer and fun for everyone.
• Philippines
11 Mar 18
I think they are doing what they can do, because I witness some of the posts are being deleted when it does not comply with their policies.
• Philippines
11 Mar 18
@raijem In my experience, it took a minute before my comment was deleted because the post that I commented was deleted already. hehehe.
@raijem (335)
• Philippines
11 Mar 18
@luisadannointed Oh that was fast.
@raijem (335)
• Philippines
11 Mar 18
Did you observe how long it took for them to act on something? I'm curious how much time it takes them to act on something.
1 person likes this
@carebear29 (31961)
• Wausau, Wisconsin
11 Mar 18
pretty fast usually
@raijem (335)
• Philippines
12 Mar 18
Yep.. Its gone now. What can I say? They do a pretty good job.
1 person likes this
@Metsrock69 (3492)
• United States
3 Apr 18
I have never had to contact support for anything so I would not know but would like to see how long it would take