Drive Thru

@Bensen32 (728)
United States
April 30, 2018 8:36am CST
Yesterday morning I went through the Drive Thru at McDonald's and it did not start my day off well. Let me say I go there for Sunday breakfast probably to often and I order the same thing almost every time. I usually don't have an issue most times. I order I get my stuff and I go on with my day. I pull up and order, Two bacon, egg and cheese bagels with Canadian bacon instead of regular bacon. The same way I order it every time. The female voice says it's 8.24. Same price it always is, so far so good. I pull around and the lady at the window says in broke English so order with a bunch of stuff, I tell her no and I repeat my order and she says "oh, sorry 10.56". I was like no that is not right, she repeats the same thing over and I said, "no you have it wrong". She leaves and a manager comes and in broken English tried to tell me that it's new pricing. Now, the voice on the speaker when I ordered was female but not broken English. I tell this lady again what me order was and it should be $8.24. She finally says oh ok and charges me the 8.24. I pull to the next window to get my food and this girl wants me to pull up to a parking space to wait. I just said no thanks I will wait right here for my food. So she goes and gets a manager who is not a young female with no broken English who I think might have actually taken me order in the first place and she asks me to pull forward. I said no, I'll wait right here. she says, "well the line is long and since you couldn't figure out your order we need you to pull up". I kind of lost in on that. "I couldn't figure it out? I knew exactly what I wanted, your incompetent people couldn't figure it out or couldn't understand English, why would you have someone who can't understand English working the drive thru? If she could understand this would not be an issue, so go get my food and I will then pull away". She turned around and grabbed my food off the counter. I was sitting right there the whole time. They were going to make me pull up and wait for who know how long cause they screwed it up. I then took my time pulling out a pen and paper to write down the phone number to the owners customer service that they have right on the window. I told her I would be calling the number and let him know how this was handled. I called as soon as I got home and left a message since they are not available on Sundays. Hoping I will here back from them today. They stopped their slogan at the end of 2017 and it's a good thing cause "I'm Lovin' It" was not how I was feeling yesterday.
5 people like this
5 responses
@mlgen1037 (29623)
• Manila, Philippines
30 Apr
Well, that was something, Bensen. They can really get on your nerves sometimes.
2 people like this
@Bensen32 (728)
• United States
30 Apr
really set me off when she tried to blame it on me.
2 people like this
@mlgen1037 (29623)
• Manila, Philippines
30 Apr
@Bensen32 Well, that is not right. They should know how to compromise, most especially if they are at fault.
2 people like this
• Philippines
30 Apr
Talk about miscommunication, they should have hired some one who's got better english over there. Look at the trouble it caused. I bet she didn't get fired from it.
2 people like this
@Bensen32 (728)
• United States
30 Apr
Well i wouldn't want her to get fired just maybe not have her taking orders if she can't understand the people trying to order.
@sw8sincere (5203)
• Philippines
2 May
well, what you did was right. We don't have to compromise over things which we knew we were right. Great job!
1 person likes this
@allen0187 (34147)
• Philippines
1 May
Hope this gets sorted out and they McDonald's makes it up to you.
1 person likes this
@Corbin5 (119431)
• United States
30 Apr
It seems like they are placing their people in the wrong positions. I can see that someone for whom English is not their native language would have a hard time at the drive-through.
1 person likes this