Did I Talk to Filipino Callers?
By Bojel
@jobelbojel (34729)
Philippines
July 16, 2018 8:38am CST
My work starts at 5 AM. In between answering emails, I received two calls.
I know I have talked to my fellow Filipinos over the phone. One requested a ticket to be opened in the Europe site and the other in the North America region. I wonder if they are in the region or in the Philippines too. I can hear their accents, the way I sound is the way they sounded. Not regional but neutral accent. (I guess that's how I speak the second language - I am not bragging here).
When I told them about the Customer Satisfaction Survey, they said "Yes, I will take it".
So I got a Very Satisfied rate. Thank you to the Filipinos callers.
11 people like this
11 responses
@jobelbojel (34729)
• Philippines
17 Jul 18
@sunrisefan That is true. I can say that orally it developed how I speak to other people.
2 people like this
@sunrisefan (28524)
• Philippines
17 Jul 18
@jobelbojel Great! Working in BPOs sharpens your oral and written English.
2 people like this
@jobelbojel (34729)
• Philippines
17 Jul 18
Why not. Call me tomorrow I am already out of the office.
1 person likes this
@jobelbojel (34729)
• Philippines
17 Jul 18
@sunrisefan I will transfer her to my Japanese counterpart. We have office in Japan.
2 people like this
@sunrisefan (28524)
• Philippines
17 Jul 18
@jobelbojel She'll talk to you in Japanese :)
2 people like this
@SIMPLYD (90722)
• Philippines
23 Jul 18
So you are a call center agent. 
Filipino callers are easy to satisfy. I know, because I am a Filipino caller. 
I want my customer service representative, to be attentive to what I will narrate with regards what I called them for. He must have a clear voice and a clear way of speaking. Most of all, he must be able to give me a solution to what I called for. He should see to it that I understand what he is talking about.
That way, I can give him a very satisfactory rating.
Filipino callers are easy to satisfy. I know, because I am a Filipino caller.
I want my customer service representative, to be attentive to what I will narrate with regards what I called them for. He must have a clear voice and a clear way of speaking. Most of all, he must be able to give me a solution to what I called for. He should see to it that I understand what he is talking about.
That way, I can give him a very satisfactory rating.1 person likes this
@SIMPLYD (90722)
• Philippines
23 Jul 18
@jobelbojel So, how it is working on a graveyard shift. I was told it is what is not good with BPO.
1 person likes this
@jobelbojel (34729)
• Philippines
31 Jul 18
@SIMPLYD I don't work graveyard shift. I work in the morning for two years. But was not good in graveyard, you are right. I experienced GY shift.
1 person likes this
@jobelbojel (34729)
• Philippines
23 Jul 18
Ahemmm. That's me, clear voice. Just kidding. Yes I am. I work as an account manager (agent position), not the higher position.
1 person likes this
@hereandthere (45651)
• Philippines
16 Jul 18
is that what they call voice and non-voice?
1 person likes this
@jobelbojel (34729)
• Philippines
17 Jul 18
Yes. My account is 70% non-voice but we call the customers if we need to verify their request.
1 person likes this
@hereandthere (45651)
• Philippines
17 Jul 18
@jobelbojel i guess non-voice would less stressful than receiving complaints or making calls to sell something. do non-voice have quota/incentives too?
1 person likes this
@jobelbojel (34729)
• Philippines
17 Jul 18
@hereandthere Yes we have incentives too. We have triple pay for OTs aside from incentives.
1 person likes this
@JustBhem (70555)
• Davao, Philippines
16 Jul 18
I remember my call center life where I used to received Filipino clients too.
Also, I remember a Filipina client who called and asks for me because she wants to give me a trip to Bohol for the services I made for her. Since she insisted, my Supervisor called her and have her talk to me in private.
The sad thing is I told her that I cannot take it as the rule stated.
2 people like this
@jobelbojel (34729)
• Philippines
17 Jul 18
Why not? I think it would be a good incentive for you to receive the trip package/ticket.
1 person likes this
@JustBhem (70555)
• Davao, Philippines
17 Jul 18
@jobelbojel
But in our company, we are not allowed to have it.
2 people like this
@Jessabuma (31700)
• Baguio, Philippines
16 Jul 18
That's good for you.. congrats to you
1 person likes this
@jobelbojel (34729)
• Philippines
17 Jul 18
Thank you. But I need to catch up with my score.
1 person likes this
@Jessabuma (31700)
• Baguio, Philippines
17 Jul 18
@jobelbojel you're welcome and good luck to you .
1 person likes this
@jobelbojel (34729)
• Philippines
17 Jul 18
Thank you. I just got out of work. I did not receive any call today.
1 person likes this
@DianneN (246720)
• United States
19 Jul 18
@jobelbojel I wish you the best of luck!!!!
1 person likes this
@ridingbet (66857)
• Philippines
24 Jul 18
when i call a call center agent regarding my complaint on Globe telecom, the one who responds to me speaks in English WITH A TWANG, to which i remark, "better in Filipino 'na lang' because we are both Pinoys".
1 person likes this
@acelawrites (19273)
• Philippines
19 Jul 18
At least they are so supportive; and you know they are Filipinos by the way they speak the second language.
1 person likes this
