Contacting a company
By snowy
@snowy22315 (169868)
United States
September 19, 2018 1:02pm CST
When you contact a company do you prefer to talk on the phone, do chat or use email? I will generally chat online if I have an opportunity, because it is usually faster then having to go through security rigamarole on the phone. Sometimes if it is really important I will phone..but for general inquires I like chat. Email generally takes too long..What about you? Phone, chat, or email? I guess I should have included text..but not all companies offer that as an option.
6 people like this
7 responses
@snowy22315 (169868)
• United States
19 Sep 18
The thing about chat is it often isn't available on the weekends.
1 person likes this
@snowy22315 (169868)
• United States
19 Sep 18
@Courage7 I am not having a problem with that..but thanks anyway, I guess..
1 person likes this
@Courage7 (19633)
• United States
19 Sep 18
@snowy22315 It is usually Amazon I am chatting with and that is. Well that must be annoying Snowy sorry to hear it.
1 person likes this
@snowy22315 (169868)
• United States
19 Sep 18
Chat is live..but if it can't be resolved I call.
1 person likes this
@snowy22315 (169868)
• United States
19 Sep 18
@just4him It's immediate if you aren't on hold for 20 minutes..lol..but the good thing is that now alot of companies will call you back when it is your turn..that is nice.
1 person likes this
@just4him (305864)
• Green Bay, Wisconsin
19 Sep 18
@snowy22315 I worked as a chat person for a company once, so I know it's live, but it can take a long time for people to answer, even when I was the one answering. Waiting for the customer can also be a wait period. I prefer talking because it's immediate and you're not talking to three people at once as I was often doing as a chat agent.
1 person likes this
@1creekgirl (40489)
• United States
19 Sep 18
I like the chat option better, also, because I often have trouble understanding what words the rep is saying when I call. Email would get lost in all the spam I get. Calling can be so frustrating just trying to get to the right person.
1 person likes this
@snowy22315 (169868)
• United States
19 Sep 18
Yes, and they tend to keep you on hold forever too. I really don't like it.
1 person likes this
@1creekgirl (40489)
• United States
19 Sep 18
@snowy22315 I hate being held hostage by a phone call on hold.
1 person likes this
@snowy22315 (169868)
• United States
19 Sep 18
@1creekgirl I know,,,at least a lot of companies now will tell you your place in the queue and they will call you back when it is your turn.
1 person likes this
@snowy22315 (169868)
• United States
19 Sep 18
Email is good as long it is not something that needs to be solved immediately.
1 person likes this
@snowy22315 (169868)
• United States
19 Sep 18
I like when they have a chat window you can use onsite. That is my preference.
